2315 8th Street
Dr. Carasali was great. I really appreciated how thorough he was with checking Estelline. He took the time to explain the diagnosis and how to help her through her illness. His Nurses were great as well. They helped with my daughtShow moreer keeping her entertained while getting vitals and during her breathing treatment. The only UNPLEASANT part of my visit was the front desk pediatric receptionist. I capitalize unpleasant because it really was a life-changing experience for me. I was completely ignored while standing in line and I have never felt so invisible in my 30 years of life. I was the only patient in line and when another lady with a baby walked up behind me, &&was acknowledged before I was. I hope this is reviewed by managerial staff and talked to with the staff and change happens. When I was waved forward by the receptionist in training, the first thing I said was how rude it was to be skipped. The main receptionist THEN (while with the patient she called forward to help) decided to acknowledge me & kept trying to make excuses for why I wasn't acknowledged in the first place. The reasons were, "we knew you were coming from the front (walk-in visit), you were already checked in, we thought you were with those two (pointing to my daughter and mother who were sitting down)". The point is, I was in line. My daughter and mother were sitting waiting for me to check-in. It would have been easy to take my slip and let me know that I was checked in and we would get called back as soon as the nurses and doctor were ready for us. After we got roomed, I asked the Nurse what to do with my slip and she even said "they were supposed to take that at the front desk (pediatrics)" This had to be one of the most disturbing experiences I've had in years. This experience honestly made me cry, and my daughter and mother had to witness it all. Thankfully my daughter (one) isn't old enough to understand, but I hope she never has to experience such awful customer service. I personally don't know the reason behind the rudeness, but it shouldn't be happening anyplace, especially in a setting where we already don't feel the best (sickness, exhaustion, etc.), and a place that should be professional.
Dr. Bigsby and the staff were wonderful. Whoever was responsible for implementing the new system failed. I had an appointment on the calendar since July 25, but realized yesterday morning that I had not gotten a reminder like mostShow more providers send, so I called to confirm and was told that my data had not tranferred from the old system, but they could still accommodate me at a slightly later time. Then I had to wait over an hour in the lobby before I could be seen. I want to stress that in every interaction, the staff on the phone and in person were pleasant and professional and would earn 5 stars. I hope in the future the support staff who manage systems and data will do a better job making the experience for the providers and patients easier. I say this as someone who works in a hospital in a technical support role and prides myself in trying to make it easy for my clinician colleagues to provide excellent service to our patients, so I know it is hard sometimes.
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Dr. Geneen Bigsby?
Foot and Ankle Surgery
Catalyst Medical Group
2315 8th Street
Lewiston, ID, 83501
More About Dr. Geneen Bigsby
No complaints, visit was quick, have always liked Dr Bigsby and her staff.
Great dr very caring
I always have a comfortable experience with Dr. B.
At least 1/2-hour wait past appointment time to see doc.
Welcomed and checked in. After short wait nurse took vitals, checked meds list, etc. Dr. Bigsby was very caring listening to my concerns and asked questions to help solve my problems.
Dr. Bigsby was very kind and listened to what I had to me. She was very understanding and I felt like she actually cared about all of my health issues. A wonderful, caring doctor.
My experience every time is amazing! Dr. Bigsby always takes her time and explains everything. I really appreciate the time she spends with me and never makes me feel like I’m ignorant. She listens to my concerns and is never in a rush.
she is very friendly and explains things so you can understand them. Is fast and efficient with what she does.
A positive experience . Dr Bigsby is competent , caring .
Dr. Bigsby and the staff were wonderful. Whoever was responsible for implementing the new system failed. I had an appointment on the calendar since July 25, but realized yesterday morning that I had not gotten a reminder like most providers send, so I called to confirm and was told that my data had not tranferred from the old system, but they could still accommodate me at a slightly later time. Then I had to wait over an hour in the lobby before I could be seen. I want to stress that in every interaction, the staff on the phone and in person were pleasant and professional and would earn 5 stars. I hope in the future the support staff who manage systems and data will do a better job making the experience for the providers and patients easier. I say this as someone who works in a hospital in a technical support role and prides myself in trying to make it easy for my clinician colleagues to provide excellent service to our patients, so I know it is hard sometimes.
Quiet, relaxed and comfortable setting. Dr. Bigsby listened, answered my questions and concerns about my visit, and gave me time for reflection. Her nurse was friendly and helped me relax in anticipation for my exam.
Dr. Bigsby is the epitome of what we need in Idaho. She’s an independent thinker and a fabulous physician. Quality time with her patients, clear and concise information! She’s a keeper! Pamela BrammerHerndon
I received a description of what’s wrong with me and an explanation of the cause of my incontinence. I’m so thankful to know.
Dr. Bigsby has always treated me in a professional, kind, and knowledgeable manner. Even if the results she has to offer can be daunting, she presents it in clear terms, and in a way that puts you at ease. Under her care, I have no doubt that I am in good hands.
Kind and understanding care provider. She made me feel relaxed and not so nervous.
Dr. Bigsby is attentive, she listens to you, your questions and your concerns.
Dr. Bigsby is very professional and has great bedside manner. I have seen her for many years and she always takes the time to answer my questions thoroughly and never seems rushed. I trust her advice and experience 100%
Doctor is always accommodating and staff are very friendly!
Staff was friendly and courteous. Dr Bigsby was thorough and helpful.
I love Dr B. She is very professional and listens to my concerns. Her nurse was wonderful too. Very positive experience.
I am very happy with the doctor but frustrated with the online system. It’s always a mess when you update, can’t check in etc. Why can’t you update the clinic it’s shabby spend some money on the carpet, chairs (Too low) In the exam room. Stairs are scary…come on.
Dr Bigsby is very thorough and kind. Good appointment.
Dr Bigsby was very kind and answered all of my questions.
Dr. Bigsby took the time to answer all of my questions and concerns, and did not make me feel rushed, I felt like she really listened to me. Her office staff was friendly and helpful.
I wish I would have seen her before all the testing
It all went really well
Everyone was great, the only thing that bothered me was the wait time when I was in the examining room.
Dr Bigsby always takes the time needed for my appts. I never feel like I am being rushed out the door. She is professional and human, I appreciate her perspectives and honestly on items we discuss.
Dr. Bigsby is so easy to work with; she listens to my concerns, provides knowledgeable feedback specific to my case and takes action if needed.
She takes time her time and listens, explains things in a way that is easy to understand.