Information Sheet

How to get ahead of changes in credit reporting in healthcare

With the recent Consumer Financial Protection Bureau (CFPB) ruling-making process, overdue and unpaid medical bills will no longer contribute to credit scores – which means independent healthcare providers will need to lean into patient-practice relationships to get paid. To prioritize patient communication and payment experience that enhances payment collection, learn how to:
Discuss care options and costs early in the care journey
Provide flexible payment plans or accepting partial payments
Enable digital payment options and bill management