Best practices for digital patient experience

Patients have a clear preference for convenience, responsiveness, and digital engagement. From the 75% who value online scheduling to the 92% willing to fill out forms digitally, it's evident that practices must adopt comprehensive digital strategies to meet these demands – but only if they deliver them effectively: focusing on personalized communication, flexible digital options, and proactive reputation management. Learn how to:
Respond to patient portal messages within 24 hours
Offer virtual appointments that mimic in-person interactions
Shift towards paperless billing