Make the most of negative patient reviews

Online reviews are essential when choosing a healthcare provider, according to 75% of patients. Negative reviews can discourage potential patients. But responding promptly can change all that. 81.3% of patients were satisfied when providers addressed their concerns in a timely manner, while the lack of a response led to a disappointing 2.8% satisfaction rate. Learn how to:
Respond promptly with timely solutions
Craft the right response, without apologizing
Get patients to update their reviews

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