The power of patient reviews: What today’s feedback means for tomorrow’s growth
What do 1,300+ patients really think about online reviews? In this 30-minute conversation, Tebra’s Samantha Bergquist and Miriam Datskovsky unpack new insights from the 2025 Patient Perspective Survey, revealing how reviews influence patient loyalty, online visibility, and long-term revenue
WHAT PATIENTS WANT — AND WHAT KEEPS THEM LOYA
Get a preview of the key takeaways
Highlights from the conversation
- 77% of patients read online reviews before choosing a provider
- 53% of patients have left an online review of a healthcare provider
- Only 23% have ever received a reply, despite 70% saying a response improves their opinion
- 78% would return to a provider that addresses concerns after a negative review
- Practices using AI Review Reply saw an 81% increase in Google impressions
See how Tebra helps you stay on top of feedback, strengthen patient loyalty, and spend less time chasing reviews.