Patient perspective survey: Meet the new rules of patient loyalty
Drawing on responses from 3,900+ patients, our exclusive sixth annual report maps the new rules of patient loyalty. It explains how first impressions online shape choice, how booking and intake set the tone for care, and how timely, transparent communication before and after visits builds trust that lasts.
The report offers practical next steps to improve visibility, streamline access, set clear expectations about costs and follow-up, and close feedback loops. It is a blueprint for strengthening satisfaction and loyalty without adding unnecessary complexity.
Use this report to:
The report offers practical next steps to improve visibility, streamline access, set clear expectations about costs and follow-up, and close feedback loops. It is a blueprint for strengthening satisfaction and loyalty without adding unnecessary complexity.
Use this report to:
- Strengthen reviews and online presence
- Remove friction from scheduling and digital intake
- Set and meet expectations with timely, transparent communication
- Reduce billing confusion with clear information and support
Complete the form to get your resources
Get a sneak peek
Why patients leave — and what makes them stay
Quality care is the baseline, not the differentiator. In 2025, loyalty hinges on speed, convenience, and follow-through. Patients aren’t leaving for better care; they’re leaving for better experiences.
This free report shows you how to:
- Understand what’s driving churn, from slow follow-up to clunky online systems
- Spot where expectations are rising fastest, including messaging, reviews, and scheduling
- Learn how to respond to feedback in ways that rebuild trust and show patients they’re heard
- Compete on experience, not size or price
See the difference meeting patient expectations can make
Get a FREE reportPatients are loyal to the experience — and the data shows it. Practices that prioritize convenience, responsiveness, and review follow-through see stronger retention, more reviews, and better online visibility.
- 78% of patients would return after a negative review if their concerns are addressed
- Practices using AI review reply saw an 81% increase in Google impressions
- A single, easy-to-use system makes 27% of patients more likely to return
- Personalized, responsive communication builds trust that lasts
Still have questions?
You’ll learn what 3,900+ patients say about online reviews, digital convenience, responsiveness, and what makes them loyal. The report highlights rising expectations, where practices are falling behind, and how to meet new standards without overloading your team.
The reason isn’t always poor care — but for poor experiences, too. The data shows patients are walking away over slow follow-up, clunky online systems, and unanswered reviews.
This report is for private practice providers, office managers, and care teams who want to understand why patients are leaving and what it takes to retain them in 2025. If you’re responsible for improving the patient experience, increasing retention, or managing digital touchpoints like scheduling and reviews, this is for you.
Yes. It’s based on a June 2025 survey of 3,964 U.S. adults who saw at least one healthcare provider in the past year.
Yes, it’s completely free to download. No strings attached — just helpful insights to guide your next steps.
