How to overcome staff frustration with a new EHR
FAQs
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What are providers most concerned about when switching EHRs?
66% of providers report concerns about the learning curve and cost associated with switching EHRs. 61% also worry about potential downtime during the transition. These concerns highlight the need for a strategic, supportive implementation plan that focuses on key staff workflow needs and clearly outlines downtime procedures to reduce anxiety and minimize disruptions.
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How should practices prepare for possible system downtime?
To ensure continuity of care, practices should document clear downtime procedures for all workflows via digital and paper employee handbooks, HR platforms, or communication tools. Documentation should cover internal communication, patient scheduling, check-in, and registration processes, as well as charting, prescribing, and billing procedures. Be sure to keep backup copies of patient records stored outside of the EHR for access during an outage as well.
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How can practices support staff through an EHR transition?
Involve all staff in the EHR planning process to ensure their needs are addressed by the new system. Break down training into manageable sections with adequate time for learning core workflows, and commit to meeting regularly to share progress, provide ongoing support, and address new concerns.