Outsourcing, offshoring, and scaling smarter
In this 30-minute episode of Tebra Talks, billing experts Aimee Heckman and Jeff Hillam join Miriam Datskovsky to unpack what outsourcing, offshoring, near-shoring, and home-shoring really mean for growing billing companies, and how to choose the right approach for your business.
SCALING YOUR BILLING COMPANY
Get a preview of the key takeaways
Highlights from the conversation
- Strategy over ideology: Don’t pick a model just because it’s trendy, choose the approach that aligns with your value proposition, cost structure, and client relationships.
- Control is key: Whether you’re onshore or offshore, success depends on maintaining quality, training, and oversight of every process.
- Cultural awareness drives success: Cross-cultural communication and shared training make global teams work, and can even strengthen company culture.
- Prepare now for AI: Teach teams to collaborate with automation tools early so they can grow with, not against, technological change.
- Build your roadmap: The most successful billing companies make deliberate decisions about where they’ll grow — and where they won’t.
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