Turn patient feedback into clarity with AI Review Insights

Quickly spot patterns in patient reviews. Tebra’s AI Review Insights groups feedback into themes, helping your team address issues early and improve patient satisfaction.
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Spot recurring themes
AI groups reviews by topics like quality of care, wait times, and staff interactions, so nothing slips through.
Improve patient experience
Catch issues early, make changes with confidence, and show patients their feedback leads to better care.
Save staff time
Summarize hundreds of reviews in seconds, saving your team hours of manual work.
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Why practices choose AI Review Insights

Spot early signs of loyalty or churn, such as repeated praise, recurring complaints, or feedback that shows past issues have been fixed, so you can act before it impacts retention.
View Google reviews, private surveys, Tebra Care Connect, your Tebra website, and directory feedback together in one place, with trends tracked across providers and locations.
Track how operational improvements, like shorter wait times or better communication, affect patient sentiment.
Use insights to guide practice improvements that improve satisfaction, strengthen loyalty, and bring in more new patients.
Built for healthcare, AI insights are aggregated and privacy-first, so your team can learn from feedback without risking PHI.
We safeguard your practice with full security and HIPAA compliance.
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See how our all-in-one EHR+ platform helps you save time, get paid faster, and grow your practice.
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Better visibility. Stronger relationships. Less burnout.See all testimonials
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“Tebra was how I was able to open two more practices in the last year. I’ve gone from seeing patients at my house after school to supporting a total staff of around 30 people.”

Chimezie Chidi, M.A., CCC-SLP

Celebrations Speech Group

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"I’ve used over a dozen EHRs and wasn’t happy with them until I started using Tebra. I now have all the functionality I need in one system...Tebra has been the best experience. ”

Lisa Clement DeFalco, Practice Owner

Whole Health Psychiatric Care

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Once the team at Tebra helped me figure out what could be accepted, I’m seeing the payback that I wasn’t seeing from my other claims.

Arricka Watkins, Executive Director

Medi+ssage

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Over 150,000 providers run their practices on Tebra
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G2 Patient Experience Fall 2025
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Capterra Shortlist 2024
G2 Highest User Adoption Fall 2025
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AI Review Replies

Reply to every review in seconds with HIPAA-compliant, personalized responses that build trust and improve visibility.
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AI Smart Staff Suite

Explore the full suite of AI tools that reduce admin work, protect your reputation, and strengthen patient connections.
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Make it easy for patients to discover, trust, and book with you — no agency or marketing team required.
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Ready to turn reviews into results?

Tebra’s AI Review Insights reveal patterns in feedback that help you strengthen reputation and patient loyalty.

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Frequently asked questions

AI patient review insights are summaries of patient feedback that reveal themes, sentiment, and patterns in reviews. Instead of manually sorting through hundreds of comments, practices get:
  • Sentiment analysis that surfaces what patients value most.
  • Trends across providers and locations, not just single reviews.
  • Actionable themes like wait times, communication, and staff interactions.
With Tebra’s AI Review Insights, practices can quickly understand what matters most to patients, helping them make changes that improve satisfaction and loyalty.
AI insights highlight recurring themes that influence care quality and patient satisfaction:
  • Wait times — long waits reduce satisfaction.
  • Communication — clear instructions and follow-up matter.
  • Staff interactions — professionalism and kindness build trust.
  • Facility experience — comfort and cleanliness shape perception.
By acting on these themes, practices can improve care consistently. When patient feedback is tied to operational changes, practices close the loop on patient experience, resulting in higher satisfaction and stronger reputations.
Yes. AI review insights uncover signals that correlate with patient loyalty, including:
  • Positive sentiment (praise for staff, efficiency, or quality of care).
  • Consistency (patients reporting the same strong experience).
  • Resolution of negative feedback (patients noting improvements after issues).
  • Engagement (patients leaving multiple reviews or recommending others).
By identifying these signals early, practices can predict retention trends and reduce churn, leading to stronger long-term patient relationships.
Manual review analysis is:
  • Time-consuming — staff must read and categorize reviews one by one.
  • Inconsistent — interpretation varies by person.
  • Reactive — insights surface only after problems grow.
AI offers a faster, more reliable approach by:
  • Summarizing sentiment instantly across hundreds of reviews.
  • Highlighting trends automatically without manual effort.
  • Providing HIPAA-safe insights that reduce compliance risk.
This allows staff to spend less time analyzing reviews and more time improving patient care.
AI review insights turn feedback into strategies that directly drive growth:
  1. Improve patient satisfaction → better online ratings attract new patients.
  2. Boost visibility → practices using AI Review Replies saw +81% more Google impressions, +60% higher map pack visibility, and +45% more clicks .
  3. Increase trust → 89% of consumers are more likely to choose a provider that responds to reviews .
  4. Strengthen retention → addressing feedback keeps patients returning.
By moving from reactive fixes to proactive improvements, practices create sustainable growth while protecting their reputation.