Jacob was thorough, professional and appeared to have good decision making skills
Trina S • October 29, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for your positive feedback! We're glad to hear that you had a thorough and professional experience. Our team takes pride in delivering quality service and making informed decisions to ensure our patients feel well cared for. We appreciate you taking the time to share your thoughts!
Good doctor he also has asthma which helped.
Nikolas F • October 27, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for your positive feedback! It's great to hear that you appreciated the doctor's personal experience with asthma. Such understanding can make a significant difference in patient care. We’re glad you had a good experience!
We got in, and the doctor was so dismissive, and was in such a hurry to leave the exam room. I told him my son had a possible allergic reaction to the antibiotics he prescribed, and he told me to call back later if there was an issue. That next morning, my 3 year old son was having a reaction, and when I called everyone I talked to was so rude, and told me they would call back. They never did. I called back again and was told I’d hear back.Absolutely no response. Going to another care center now
Hayden H • October 25, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
We’re sorry to hear that your experience did not meet your expectations. I attempted to reach you by phone today to learn more about your concerns and see how we can help, and I left a voicemail.
Based on the information available to me, it appears there may have been a mix-up regarding the provider, as I am seeing patients at our Winnemucca clinic today and was not aware of this concern prior to your review. Our records indicate that you may have seen Troy Eden this morning, and that a new prescription was sent to your pharmacy. A message was also left to notify you.
We value your feedback and would appreciate the opportunity to address any outstanding concerns. Please feel free to contact our office so we can work toward a resolution.
You did a great job cleaning out my ears! I can hear better! Thank you very much!
David Kath
David K • October 24, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for your kind words! We're thrilled to hear that you had a positive experience and are feeling better. Your satisfaction is our priority, and we look forward to continuing to support your healthcare needs.
Im very disapointed he didn’t check me out i tall him what i need it im very bad shoulder pain i wanted cordenson shots he said no they work really well for me so it was a waste if lt insurance money and my pocket money im pissed off,and still in pain.
Emilio B • October 23, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
As I informed you during your visit, we don't have the Cortisone to give the shots right now due to the nationwide shortage, otherwise I would have been more than happy to give the shot to you. I'm sorry you are still in pain, but I did everything within my power to help. I hope you are able to find the relief you need.
We came all the way from spring creek and saw him and he was amazing. Way better bedside manor then the female dr in spring creek.
Maddison D • October 22, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for sharing your experience! We're glad to hear that you had a positive visit and appreciated the care provided. Your feedback about bedside manner is important to us, and we strive to ensure all our patients feel comfortable and supported. Safe travels back to Spring Creek!
I’ve been to the Aspen clinic in elko several times in the past and I have always received spot on health care. The staff is friendly and genuinely care about the issues and concerns of the people walking thru to door. I highly recommend aspens to my family and friends over anybody else in elko. Great job and thanks for your committed service to the folks of Elko and surrounding areas
Robert Y • October 18, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had positive experiences at our clinic and that our staff have made a lasting impression on you. Your recommendation means a lot to us, and we’re proud to serve the Elko community. We appreciate your kind words and look forward to continuing to provide excellent care.
I was asked several questions.. very routine. Told by the attendant there was a little wait and I could be notified when I could be seen. I returned was seen and started to feel better in several hours. Thank you Jacob for your excellent care.
Morris G • October 17, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for your kind words! We're glad to hear that you had a positive experience and that you started to feel better quickly. We appreciate your feedback about the care you received and will be sure to pass it along to the team. Wishing you all the best!
He does listen to ur health problems, he’s a great doctor no issues when I see him.
Lucero C • October 10, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for your positive feedback! We're glad to hear that you've had a great experience and that you feel heard during your visits. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts!
I wasn’t feeling well and couldn’t get into my regular doctor. My visit was quick and pleasant. The doctor listened to me and knew I knew my body better than anyone. I was treated promptly. It was a wonderful experience.
Erica T • October 09, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for sharing your positive experience! We're glad to hear that you felt listened to and received timely care. Your comfort and satisfaction are very important to us. We appreciate your feedback and hope to continue providing you with excellent service in the future!
That steroid shot really did the trick. I feel a lot better tonight. Thank you for for your care about about me.
William M • October 08, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for sharing your positive experience! We’re glad to hear that you’re feeling better and that our care made a difference. Your well-being is our priority, and we appreciate your kind words!
Excellent doctor. Took the time to explain everything to me and was not in a huge rush. That's hard to find these days. Their nurse was also amazing and took her time asking questions and finding out what was going on. Great experience. Thank you!
Aryn S • October 04, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience and that both the doctor and nurse took the time to address your needs. Providing attentive care is our priority, and it's great to know that it made a difference for you. We appreciate your support!
From the front desk attendant, the MA & Provider, all were friendly , helpful, & prompt with my needs 😊
Kellye M • October 03, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for sharing your positive experience! We're delighted to hear that our team was friendly, helpful, and prompt. Providing excellent service is our priority, and your feedback encourages us to keep up the great work. We appreciate you taking the time to let us know!
Very prompt and reliable doctort well staffed my second visit no complaints
Rusty W • October 03, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for your positive feedback! We're glad to hear that you had a prompt and reliable experience during your visits. It's our goal to provide excellent service, and it's wonderful to know that you felt well cared for by our staff. We look forward to seeing you again!
The receptionist was real patient and helpful. Everyone was great. I already feel better. Thank you!
Janyce D • October 02, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for your kind words! We're delighted to hear that you had a positive experience with our team. Your satisfaction is our priority, and we're here to support you. Wishing you continued wellness!
Great service very helpful fast and courteous and respectful I definitely will make this place my regular clinic
Rigoberto B • October 02, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service. We look forward to welcoming you back for all your urgent care needs.
Fast and smooth, he listened to my issues and went right for diagnosis fast.
Landon J • October 01, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for sharing your positive experience! We're glad to hear that the process was fast and that you felt listened to. Your feedback is greatly appreciated!
Doc had great bedside manner and took care of business quickly and had me on my way in no time.
Joshua B • September 28, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for sharing your positive experience! We're glad to hear that you had a great visit and appreciated the care provided. Your satisfaction is important to us, and we hope to continue delivering excellent service.
excellent
Claudia A • September 26, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience. Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts.
Good service as always
Kenneth A • September 21, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for your kind words! We're glad to hear that you are consistently satisfied with our service. Your feedback is greatly appreciated!
They say there open from 8 am until 8 what they don’t tell you is they let you sit in waiting room while they take an hour lunch together the doctor is fine but the staff could care less about you and the rooms are dirty
Karla S • September 20, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for your feedback. We appreciate you taking the time to share your experience. We're glad to hear that you found the doctor to be satisfactory, but we apologize for any frustration you experienced due to the wait times and cleanliness of the rooms. Your comments are valuable, and we will ensure they are addressed with the appropriate team to improve our services. Thank you again for your insights.
Jacob was awesome. After running the appropriate tests he met me in the room and explained what was going on. We reviewed other symptoms I’d had leading up to my visit that I thought might have been due to something different. He confirmed with what I had going on all my symptoms were definitely a result of my condition. I was very appreciative of the time the staff took to get me in as we’re traveling through the area from Ohio. Thank you Jacob and staff for your professionalism & courteousness
James C • September 19, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for your kind words! We're thrilled to hear that you had a positive experience and that our staff took the time to address your needs thoroughly. Your appreciation for their professionalism and courteousness means a lot to us. Safe travels, and we hope your journey continues to go smoothly!
He was very understanding and listened to you. I wish I could have him as a regular doctor.
Michelle F • September 18, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for your kind words! We're glad to hear that you had a positive experience and felt heard. Your feedback is greatly appreciated, and we hope to continue providing you with excellent urgent care in the future!
Great and fast service
Nainoa W • September 12, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for your kind words! We're thrilled to hear that you had a great experience with our service. We appreciate your feedback and look forward to serving you again in the future!
He listened to my concerns and addressed them.
Marcia S • September 11, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for your feedback! We are glad to hear that you felt heard and that your concerns were addressed. Providing attentive care is important to us, and we appreciate your positive comments!
Nice guy. Clear communicator, concise, to the point and k ew what he was doing. I’d see him again for urgent care.
Shannon S • August 31, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for your positive feedback! We're glad to hear that you had a good experience and appreciated the clear communication. We look forward to serving you again in the future!
I don't know if my prescription was sent to the pharmacy because I was never notified if it being filled
Casey B • August 29, 2026
Very helpful, tried to answer our questions to the best of his ability.
Kyle W • August 24, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for your positive feedback! We're glad to hear that you found the assistance helpful. Providing clear and supportive answers is important to us. If you have any more questions in the future, don't hesitate to reach out!
My son had been complaining all day of a sore throat. We took him in to urgent care. The wait time was minimal. The staff was all super friendly and gracious. My son was tested, diagnosed, medicine ordered and we were on our way. Very efficient. All together a great experience! We were dreading a long day but had my son home and back in bed in no time.
Carlos E • August 23, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for taking the time to share your experience. We're glad to hear that the visit was efficient and that our team provided friendly service. It's great to know that you and your son were able to get the care needed quickly. We hope he feels better soon!
Got in quickly, he prescribed an injection.
Told me to keep an eye on my neck and if it swells or stays the same for two days, go to the ER.
I appreciate his honesty
Ellen G • August 21, 2026
Jacob Pugh, PA-C
•
Urgent Care Clinic
PA-C
Thank you for taking the time to share your experience. We're glad to hear that you were seen promptly and appreciated the straightforward communication. Your health and safety are important to us, and it's great to know that you felt informed about your care. If you have any more feedback in the future, feel free to share!
