AI Voice Assistant: Reduce front-desk workload by handling routine patient calls

Tebra’s AI voice assistant helps independent practices answer patient calls, manage appointments, collect prescription refill requests, and answer common questions, giving patients faster support and staff more time for those already in the office.

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What is Tebra AI Voice Assistant?

An AI voice assistant for healthcare, connected to your Tebra EHR

Tebra AI Voice Assistant uses artificial intelligence and information maintained in Tebra to understand patient requests, provide relevant answers, and guide each call to the appropriate next step. Built for independent practices, it completes or routes supported requests through Tebra workflows, reducing manual handoffs and re-entry while bringing in staff when needed.

Front desks are doing too much at once

30–50+
estimated inbound patient calls per provider each day
Up to two-thirds
of incoming calls may go unanswered during busy periods
$40,000+
average annual salary for a medical receptionist

AI-assisted call handling built to support your front desk, not replace it

Tebra AI Voice Assistant helps practices manage routine patient calls without adding disconnected phone systems or third-party vendors. It handles repetitive requests, complements existing practice workflows, and lets your staff focus on higher-value conversations and in-office care.

Answer calls when your team is busy or unavailable

AI Voice Assistant answers forwarded calls, identifies why the patient is calling, and guides them through routine requests using natural conversation, helping staff spend less time fielding common calls.

  • Overflow, after-hours, or primary call coverage
  • English- and Spanish-language call support
  • Transfers to staff when human help is needed
Follow a patient call from hello to next step

See how AI Voice Assistant answers common questions, manages eligible appointments, and captures prescription refill requests—all powered by information and workflows in Tebra.

See Tebra AI in action

See where AI can reduce manual effort

Compare AI-assisted call handling with managing each patient call manually.
Fully integrated
Fully integrated
Available with limitations
Available with limitations
Not supported
Not supported
Tebra

Manual call handling

Handles routine patient requests without staff intervention

Completes eligible scheduling actions without staff entry

Routes refill requests into Tebra without staff phone intake

Provides overflow or after-hours coverage

Transfers calls that need human assistance

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How AI Voice Assistant works in 3 steps

Tebra AI Voice Assistant helps practices handle routine patient communication while keeping your staff in control of more complex conversations.

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Explore all AI tools
1

AI identifies why the patient is calling

AI Voice Assistant determines whether the patient needs appointment help, wants to submit a refill request, has a basic practice question, or needs staff assistance.
2

Patient requests are captured within your workflow

Eligible appointments can be scheduled, rescheduled, or canceled; refill requests are sent into Tebra for review; and common questions are answered during the call.
3

Your staff stays focused on patients

Your team spends less time answering repetitive phone calls and more time helping patients in the office or managing requests that require human expertise.

AI-assisted call handling with your staff in control

AI Voice Assistant handles supported administrative tasks, while your staff remains responsible for patient care, clinical decisions, prescription approvals, exceptions, and conversations that require human judgment.

 

AI Voice Assistant helps you AI Voice Assistant does not
Answer routine patient calls Replace your front-desk staff
Manage eligible appointment requests Make clinical decisions
Collect prescription refill information Approve prescriptions
Answer common practice questions Handle every complex patient conversation
Transfer calls to staff when needed Replace human judgment
Reduce repetitive phone work Force practices into a new workflow

Frequently asked questions

An AI voice assistant for healthcare uses artificial intelligence to answer patient calls, automate routine administrative tasks, and support patient communication workflows. Tebra AI Voice Assistant helps practices answer routine calls, schedule appointments, capture prescription refill requests, answer common questions, and route more complex conversations to staff when needed.
Yes. Tebra AI Voice Assistant can schedule appointments for new and existing patients and reschedule or cancel eligible appointments within the practice’s configured rules. Requests outside those rules are directed to staff.
Yes. Tebra AI Voice Assistant collects refill request details and routes them to the eRx pending orders workflow for staff review. It does not approve prescriptions or make clinical decisions.
No. Tebra AI Voice Assistant is designed to take selected call tasks off the front desk while staff handle exceptions, clinical decisions, sensitive conversations, and in-person patient needs.
Yes. Practices use call forwarding to choose when calls reach AI Voice Assistant, including overflow, after-hours, or primary coverage. Coverage depends on how the practice configures call forwarding.