Office staff is very professional, efficient, and are friendly. Dr Gleis has done lumbar and cervical injections on me, and although not my favorite thing to do, I do have to say that he has a good bedside manor, he tells you whaShow moret he is doing during the procedure and what to expect. He is quick in getting the procedure finished thus reducing the amount of time you are exposed to the Fluoroscopy ( X-Ray) and reducing the amount of time of the discomfort of the procedure. He numbs you at the beginning and there is minimal pain but there is pressure. I do suggest buying a sunburn spray with Lidocaine (as long as you are not allergic and it's ok with your doctor) and applying topically before the procedure, it helps.