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April 27, 2023

5 min read

Perceptions of AI in healthcare: What professionals and the public think

Learn about the public and professional perceptions of AI in healthcare and the validity of ChatGPT’s health advice.

Written by: Jesse Noyes

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At a Glance

  • Over 10% of healthcare professionals in the US use AI, and nearly 50% plan to in the future; but 42% remain unenthusiastic, citing human interaction and data privacy concerns
  • 8 in 10 Americans believe AI can enhance healthcare quality and accessibility
  • Among AI chatbots, ChatGPT ranked highest in a survey with healthcare professionals for addressing patient queries

AI-powered chatbots, like ChatGPT, have become popular tools for quick and accessible health advice. But is the information they provide reliable? We surveyed 1,000 Americans and an additional 500 healthcare professionals about their thoughts on AI tools in healthcare.

Here are some of our key takeaways:

  • Over 1 in 10 healthcare professionals use AI technologies, and almost 50% intend to adopt these technologies in the future.
  • Among healthcare professionals, ChatGPT received the highest score for addressing patients’ questions the best.
  • Of healthcare professionals who experienced a perspective shift after reviewing AI’s medical advice, 95% shifted toward a more positive perspective.
  • 8 in 10 Americans believe that artificial intelligence has the potential to improve the quality of healthcare, reduce costs, and increase accessibility.
  • 1 in 4 Americans are more likely to talk to an AI chatbot instead of attending therapy.
  • 1 in 4 Americans would not visit a healthcare provider who refuses to embrace AI technology.

But how exactly do people use AI, and what are the perceived benefits? Which AI tools give the best health advice, according to experts? 

Healthcare professionals’ views on AI

The healthcare industry constantly evolves with new technologies and practices. Adopting AI into patient healthcare would be a natural next step. Find out ways AI is already being used in healthcare, and what professionals see as its benefits and drawbacks.

In this infographic titled “AI in healthcare: The healthcare professional perspective,” Over 1 in 10 healthcare professionals use AI technologies, and almost 50% have expressed an intent to adopt these technologies in the future. 66% of respondents said they already know how the medical field could utilize tools like Med-PaLM 2 and ChatGPT. 42% of healthcare professionals do not feel enthusiastic about the use of AI technologies in the healthcare industry. Nearly half of the health professionals we surveyed said they plan to use the technology in the future for things like data entry, appointment scheduling, and even medical research. Experts expect AI automation to improve efficiency, cut costs, and increase accessibility. However, skeptics worry it may limit human interaction, compromise data privacy, and lead to an overreliance on AI among healthcare providers

We found that more than 10% of American healthcare providers use AI as part of their practice in one way or another. As for the rest, nearly half of the health professionals we surveyed said they plan to use the technology in the future for things like data entry, appointment scheduling, and even medical research. Medical professionals may be assisted in their research after the release of Google’s Med-PaLM 2, an AI tool designed to answer medical questions accurately. 

Widespread adoption of AI for healthcare tasks may be on the horizon, as 66% of respondents said they already know how the medical field could use tools like Med-PaLM 2 and ChatGPT. These experts expect AI automation to improve efficiency, cut costs, and increase accessibility. However, skeptics worry that it may limit human interaction, compromise data privacy, and lead to an over-reliance on AI among healthcare providers.

The presence of these elements is likely why 42% of healthcare professionals do not feel enthusiastic about the use of AI technologies in the healthcare industry.

American perceptions of AI in healthcare

It’s important for patients to feel heard in healthcare, so how do they feel about AI in the doctor’s office? We asked the non-experts:

  • How they use AI for healthcare
  • What they like and dislike about it
  • What they think of AI-enabled providers
This is an infographic about Tebra research around the topic of AI in healthcare. The infographic is titled "The general public's perspective." 34% of respondents are comfortable with AI diagnosing and treating health conditions accurately. 8 in 10 Americans believe that artificial intelligence has the potential to improve the quality of healthcare, reduce costs, and increase accessibility. Just over 5% of Americans have used ChatGPT for a medical diagnosis and followed its advice. Of those who have already turned to ChatGPT for medical advice, 90% felt it was effective. One-quarter of Americans said they’d prefer talking to an AI chatbot over a human therapist. Of those who have already turned to ChatGPT for therapy advice, 80% felt it was an effective alternative to attending therapy.

Much like the healthcare professionals, most of the other Americans we surveyed (8 in 10) said they believe AI has the potential to improve the quality of healthcare, reduce costs, and increase accessibility. One-quarter even said they’d prefer talking to an AI chatbot over a human therapist. Of those who have already turned to ChatGPT for therapy advice, 80% felt it was an effective alternative. 

This is an infographic about Tebra research around the topic of AI in healthcare. One-quarter of our respondents said they wouldn’t visit a healthcare provider who refuses to embrace AI technology. The top reasons patients wanted AI in healthcare were faster medical care, less potential for human error, and remote healthcare access. 53% of Americans felt that AI can’t replace the experience of a human health expert, and 43% preferred human interaction and touch. Furthermore, 47% worried that AI may not yet be able to diagnose and treat health conditions accurately.

Showing a similar sentiment, one-quarter of our respondents said they wouldn’t visit a healthcare provider who refuses to embrace AI technology. The top reasons patients wanted AI in healthcare were:

  • Faster medical care
  • Less potential for human error
  • Remote healthcare access

Still, many people expressed caution: 53% of Americans felt that AI can’t replace the experience of a human health expert, and 43% preferred human interaction and touch. Furthermore, 47% worried that AI may not yet be able to diagnose and treat health conditions accurately.

The ways that AI can help the healthcare industry seem endless, from video games that streamline mental health assessments to data visualizations that benchmark hospitals based on mortality and readmission rates. Some providers and patients are already using AI chatbots for healthcare assistance.

Head-to-head on healthcare tips

AI chatbots are used for everything from educational research to media creation, but which AI chatbots give the best healthcare advice? The health experts weighed in based on a blind survey comparing health question responses from OpenAI’s ChatGPT, Google’s Gemini, and Microsoft’s Bing AI.

This is an infographic about Tebra research around the topic of AI in healthcare. The infographic is titled "Health professionals assess AI's medical advice." Health experts weighed in based on a blind survey comparing health question responses from OpenAI’s ChatGPT, Google’s Bard, and Microsoft’s Bing AI. Tebra asked ChatGPT for self-examination advice for medical conditions related to testicular and breast health, as well as arthritis and skin cancer. 44% of experts in the study found ChatGPT to have the best advice. 53% of experts said their perspective didn't change at all after reviewing AI's medical advice. 95% said their perspective has shifted in a position direction.
This is an infographic about Tebra research around the topic of AI in healthcare. This graphic features responses from Bing AI, ChatGPT, and Bard around the question "How can I manage stress and anxiety?". Bing's response is: “There are many ways to manage stress and anxiety. Engaging in activities that support self-care may help reduce stress and anxiety. These can include exercise and mindfulness practices. Following a healthy diet can also help. If you’re feeling stressed, moving your body on a consistent basis may help. A mental health professional can help you find the right approach for your specific symptoms. Taking breaks from news stories, including those on social media, can also be helpful." ChatGPT's response is "“Stress and anxiety are common experiences for many people, but there are several strategies that can help manage them. Here are some tips: Identify and understand the source of your stress and anxiety. Is it related to work, relationships, or something else? Once you identify the source, you can develop a plan to address it. Practice relaxation techniques such as deep breathing, meditation, or yoga. These techniques can help calm your mind and body and reduce feelings of stress and anxiety. Exercise regularly. Exercise can help reduce stress and anxiety by releasing endorphins, which are natural mood-boosters. Get enough sleep. Lack of sleep can increase feelings of stress and anxiety. Try to get at least 7-8 hours of sleep each night. Eat a healthy and balanced diet. Eating a balanced diet with plenty of fruits, vegetables, and whole grains can help keep your body and mind healthy. Connect with friends and family. Social support is important for managing stress and anxiety. Reach out to loved ones and share your feelings with them. Consider seeking professional help. If your stress and anxiety are affecting your daily life, consider talking to a mental health professional who can help you develop a personalized plan for managing your symptoms. Remember that everyone experiences stress and anxiety differently, and what works for one person may not work for another. It may take some time and experimentation to find the strategies that work best for you.” Google’s Bard response is " Identify your stressors. The first step to managing stress is to identify what is causing you stress. Once you know what your stressors are, you can start to develop strategies for dealing with them. Make time for relaxation. When you are feeling stressed, it is important to make time for relaxation activities that you enjoy. Relaxation activities can help to reduce your stress levels and improve your overall well-being. Some examples of relaxation activities include exercise, yoga, meditation, and spending time with loved ones. Get enough sleep. When you are sleep-deprived, you are more likely to feel stressed and anxious. Make sure to get 7-8 hours of sleep each night. Eat a healthy diet. Eating a healthy diet can help to improve your mood and energy levels, which can make it easier to cope with stress. Make sure to eat plenty of fruits, vegetables, and whole grains. Avoid caffeine and alcohol. Caffeine and alcohol can both worsen anxiety symptoms. If you are struggling with anxiety, it is best to avoid these substances. Talk to someone. If you are feeling overwhelmed by stress or anxiety, it is important to talk to someone you trust. Talking to a friend, family member, therapist, or counselor can help you to feel better and develop coping strategies. Seek professional help. If your stress or anxiety is severe, it is important to seek professional help. A therapist can help you to develop coping strategies and manage your stress levels. It is important to remember that everyone experiences stress and anxiety from time to time. If you are feeling overwhelmed, it is important to reach out for help. There are many resources available to help you manage stress and anxiety."
This is an infographic about Tebra research around the topic of AI in healthcare. This graphic features responses from Bing AI, ChatGPT, and Bard around the question "What is a healthy diet?" Bing's response is: “A healthy diet helps to protect against malnutrition and noncommunicable diseases such as diabetes, heart disease, stroke and cancer. According to the Dietary Guidelines for Americans 2020–2025, a healthy eating plan emphasizes fruits, vegetables, whole grains, and fat-free or low-fat milk and milk products. It includes a variety of protein foods such as seafood, lean meats and poultry, eggs, legumes (beans and peas), soy products, nuts, and seeds. A healthy diet also includes at least 400 g (i.e. five portions) of fruit and vegetables per day.” ChatGPT's response is “A healthy diet is a balanced and nutritious way of eating that supports overall health and wellbeing. Here are some key components of a healthy diet: A variety of fruits and vegetables: These are important sources of vitamins, minerals, and fiber. Aim to eat a rainbow of colors to get a variety of nutrients. Whole grains: Choose whole grain bread, pasta, rice, and cereals instead of refined grains. Whole grains provide more fiber and other important nutrients. Lean protein: Choose lean sources of protein such as chicken, fish, beans, and tofu. Limit red meat and processed meats. Healthy fats: Include healthy fats in your diet such as olive oil, avocados, nuts, and seeds. Limit saturated and trans fats. Low-fat dairy: Choose low-fat or fat-free dairy products such as milk, yogurt, and cheese. Limit added sugars and salt: Limit foods and drinks that are high in added sugars and salt. These include sugary drinks, candy, baked goods, and processed foods. It's also important to pay attention to portion sizes and to drink plenty of water throughout the day. Remember that a healthy diet is not about strict rules or deprivation, but rather about making sustainable and enjoyable choices that support your health and wellbeing.” Google’s Bard response is: “A healthy diet is one that provides the body with the nutrients it needs to function properly. It includes a variety of foods from all food groups, including fruits, vegetables, whole grains, lean protein, and low-fat dairy. A healthy diet can help to prevent chronic diseases such as heart disease, stroke, type 2 diabetes, and some types of cancer. Here are some tips for eating a healthy diet: Eat plenty of fruits and vegetables. Fruits and vegetables are low in calories and high in nutrients, including vitamins, minerals, and fiber. Aim to eat at least five servings of fruits and vegetables each day. Choose whole grains over refined grains. Whole grains are higher in fiber and nutrients than refined grains. Choose whole-wheat bread, pasta, and rice over white bread, pasta, and rice. Include lean protein in your diet. Lean protein includes chicken, fish, beans, and tofu. It is important to choose lean protein sources to reduce your risk of heart disease and stroke. Limit unhealthy fats. Unhealthy fats include saturated and trans fats. These fats can raise your cholesterol levels and increase your risk of heart disease and stroke. Choose foods that are low in saturated and trans fats, such as lean meats, low-fat dairy, and vegetables. Limit added sugars. Added sugars are sugars that are added to foods during processing or preparation. They are found in many processed foods, such as soda, candy, and baked goods. Added sugars can contribute to weight gain, obesity, and type 2 diabetes. Drink water instead of sugary drinks. Sugary drinks are high in calories and added sugars. They can contribute to weight gain, obesity, and type 2 diabetes. Choose water instead of sugary drinks whenever possible. Eat regular meals and snacks. Eating regular meals and snacks can help to keep your blood sugar levels stable and prevent overeating. Aim to eat three meals and two snacks each day. It is important to remember that everyone's individual needs are different. If you have any questions about what a healthy diet looks like for you, be sure to talk to your doctor or a registered dietitian.” 58% of healthcare experts in the study felt that Bard's response best addressed the patient's question.
This is an infographic about Tebra research around the topic of AI in healthcare. This graphic features responses from Bing AI, ChatGPT, and Bard around the question "How to lower blood pressure?" Google’s Bard response was: “Here are some tips on how to lower blood pressure: Eat a healthy diet. A healthy diet is one that is low in sodium and saturated fat, and high in fruits, vegetables, and whole grains. Eating a healthy diet can help to lower blood pressure by 5-10 points. Exercise regularly. Exercise helps to lower blood pressure by strengthening the heart and making it more efficient at pumping blood. Aim for at least 30 minutes of moderate-intensity exercise most days of the week. Lose weight if you are overweight or obese. Losing even a small amount of weight can help to lower blood pressure. Aim to lose 5-10% of your body weight if you are overweight or obese. Reduce your sodium intake. Sodium is a mineral that can raise blood pressure. Aim to limit your sodium intake to 2,300 milligrams per day. Limit your alcohol intake. Alcohol can raise blood pressure. If you drink alcohol, do so in moderation. Quit smoking. Smoking can raise blood pressure. If you smoke, quitting is the best thing you can do for your health. Manage stress. Stress can raise blood pressure. Find healthy ways to manage stress, such as exercise, yoga, or meditation. Take your medications as prescribed. If you have been prescribed medication to lower your blood pressure, be sure to take it as prescribed. It is important to remember that everyone's individual needs are different. If you have any questions about how to lower your blood pressure, be sure to talk to your doctor.”
This is an infographic about Tebra research around the topic of AI in healthcare. This graphic features responses from Bing AI, ChatGPT, and Bard around the question "Is a daily glass of wine healthy?" Bing's response was: "Bing “Studies have shown that moderate consumption of wine can have health benefits. Drinking a glass of wine a day provides antioxidants, limits plaque buildup in your arteries, boosts HDL cholesterol (the “good” kind of cholesterol), and may reduce the risk of heart attack, stroke, and diabetes. It also reduces anxiety and stress, may improve your gut biome, and may reduce the likelihood of gallstones. However, other research highlights health risks including an increased chance of some cancers and some heart concerns. It’s important to note that moderation is key when it comes to alcohol consumption. The Dietary Guidelines for Americans defines moderate alcohol consumption as having up to one drink per day for women and up to two drinks per day for men.” ChatGPT's response was: “While there is some evidence that moderate alcohol consumption, including a daily glass of wine, may have some health benefits, it's important to remember that any amount of alcohol can also have negative health consequences. Moderate alcohol consumption is defined as up to one drink per day for women and up to two drinks per day for men. One drink is typically defined as 5 ounces of wine, 12 ounces of beer, or 1.5 ounces of liquor. Some studies have suggested that moderate alcohol consumption may have some health benefits, such as reducing the risk of heart disease and stroke. However, it's important to note that these benefits are only seen with moderate consumption, and excessive alcohol consumption can increase the risk of many health problems, including liver disease, certain cancers, and mental health problems. Additionally, individual factors such as age, sex, body weight, and medical history can influence how alcohol affects a person's health. Therefore, it's important to talk to a healthcare provider about your alcohol consumption and any potential risks or benefits for your individual situation. In summary, while a daily glass of wine may have some health benefits for some people, it's important to consume alcohol in moderation and to consider potential risks and individual factors when making decisions about alcohol consumption.” Google's Bard response was: “There is some evidence that suggests that drinking a glass of wine per day may have some health benefits, such as reducing the risk of heart disease and stroke. However, it is important to note that these benefits are only seen when alcohol is consumed in moderation. Drinking more than one glass of wine per day can have negative health consequences, such as an increased risk of liver disease, cancer, and accidents. If you choose to drink wine, it is important to do so in moderation. For women, that means one drink per day. For men, that means two drinks per day. A standard drink is defined as 12 ounces of beer, 5 ounces of wine, or 1.5 ounces of distilled spirits. It is also important to note that drinking alcohol is not a substitute for a healthy lifestyle. If you are looking to improve your health, it is important to eat a healthy diet, exercise regularly, and get enough sleep. If you have any concerns about your alcohol consumption, be sure to talk to your doctor.” Healthcare experts in the study felt that ChatCPT's response best addressed the patient's question.
Perceptions of AI graphic. This graphic shows the responses from AI platforms Bing AI, ChatGPT, and Bard to the question, "How long am I contagious when I have the flu or cold?"
This is an infographic about Tebra research around the topic of AI in healthcare. This graphic features responses from Bing AI, ChatGPT, and Bard around the question "Why can’t I sleep?" Bing's response was: “There can be many reasons why someone might have trouble sleeping. Some common causes of insomnia include stress, anxiety, depression, certain medications, caffeine, nicotine, alcohol, changes in your environment or schedule, and chronic pain. It’s also possible that you might have a sleep disorder such as sleep apnea or restless leg syndrome.” Chat GPT's response was: “There are many reasons why you may be having difficulty sleeping. Here are some common causes: Stress and anxiety: If you are feeling stressed or anxious, it can be difficult to fall asleep or stay asleep. Poor sleep habits: Irregular sleep schedules, using electronic devices before bed, and sleeping in an uncomfortable environment can all affect the quality of your sleep. Medical conditions: Certain medical conditions, such as sleep apnea, restless leg syndrome, and chronic pain, can make it difficult to sleep. Medications: Some medications, such as certain antidepressants, can interfere with sleep. Caffeine and alcohol: Consuming caffeine or alcohol close to bedtime can interfere with your ability to fall asleep. Environmental factors: Noise, light, and temperature can all affect your ability to sleep. If you are having difficulty sleeping, there are several things you can try to improve your sleep habits. These include establishing a regular sleep schedule, avoiding caffeine and alcohol close to bedtime, creating a relaxing bedtime routine, and creating a comfortable sleep environment. If these strategies do not help, or if you have other symptoms such as excessive daytime sleepiness or snoring, it may be a good idea to talk to a healthcare provider for further evaluation and treatment.” Google's Bard response was: “There are many reasons why you might not be able to sleep. Some common reasons include: Stress and anxiety. If you are stressed or anxious, it can be difficult to relax and fall asleep. Try to find ways to manage your stress, such as exercise, yoga, or meditation. Poor sleep habits. If you have poor sleep habits, such as watching TV or using your phone in bed, it can be difficult to fall asleep. Make sure to create a relaxing bedtime routine and stick to it as much as possible. Medical conditions. Some medical conditions, such as sleep apnea, can make it difficult to sleep. If you think you may have a medical condition that is affecting your sleep, talk to your doctor. Medications. Some medications, such as caffeine and nicotine, can interfere with sleep. If you are taking any medications, talk to your doctor about whether they could be affecting your sleep. Environmental factors. Your environment can also affect your sleep. If your bedroom is too hot, too cold, or too noisy, it can be difficult to fall asleep. Make sure to create a comfortable and relaxing sleep environment. If you are having trouble sleeping, it is important to talk to your doctor. They can help you identify the cause of your sleep problems and recommend treatment options.” 57% of healthcare experts in the stuy found that ChatGPT's response best addressed the patient's question.

Overall, ChatGPT received the highest scores across the board from healthcare professionals, and its advice best addressed patients’ questions. After examining the medical guidance provided by ChatGPT, 46% of healthcare providers reported feeling more optimistic about the use of AI in healthcare. This represents a significant shift in perspective, with 95% of those surveyed indicating a more positive attitude towards AI technology in healthcare. 

ChatGPT can also help diagnose health conditions and potentially conduct cancer detection screenings. Look at the thoroughness of these AI-generated self-examination instructions.

This is an infographic about Tebra research around the topic of AI in healthcare. This graphic features a response from ChatGPT around the question "How to perform a testicular self-exam?" Its response was: "Performing a testicular self-exam is an important step in maintaining good reproductive health for males. Here are the steps to follow: Check for any swelling or lumps: Stand in front of a mirror and examine your scrotum for any swelling, bumps, or lumps. Hold your penis out of the way and check each testicle individually. It is normal for one testicle to be slightly larger than the other. Examine each testicle: Gently roll each testicle between your fingers and thumb to feel for any lumps or irregularities. Do this for both testicles, one at a time. It is normal for the testicles to feel slightly firm and bumpy. Check for pain or discomfort: If you experience any pain or discomfort during the exam, or notice any changes in your testicles, make an appointment to see your doctor. It is recommended to perform a testicular self-exam once a month, preferably after a warm bath or shower when the scrotal skin is relaxed. If you notice any changes or abnormalities, it is important to seek medical attention as soon as possible." This graphic also features a response from ChatGPT around the question "How to perform a breast cancer self-exam?". Its response was: "Performing a breast self-exam (BSE) can be an important way for women to monitor their breast health and detect any changes that may need medical attention. Here are the steps to perform a BSE: Begin by standing in front of a mirror with your arms at your sides. Look for any changes in the size, shape, or contour of your breasts. Check for any dimpling, puckering, or redness of the skin. Next, raise your arms above your head and look for the same changes. While still standing in front of the mirror, gently squeeze each nipple to check for any discharge. Lie down on your back with a pillow under your right shoulder and your right arm behind your head. Use your left hand to feel your right breast in circular motions, starting at the outermost edge and moving inwards towards the nipple. Use light pressure for the tissue closest to the skin, medium pressure for the middle layers of tissue, and firm pressure for the tissue closest to the chest and ribs. Repeat this process for your left breast. Stand up or sit down and check both breasts in the same way as step 4, using circular motions with your fingers. Finally, check your armpit area for any lumps or bumps. It's important to remember that performing a BSE is not a substitute for regular breast cancer screenings and should be done in conjunction with clinical breast exams and mammograms as recommended by your doctor. If you notice any changes during your self-exam or have any concerns about your breast health, schedule an appointment with your healthcare provider."
This is an infographic about Tebra research around the topic of AI in healthcare. This graphic features a response from ChatGPT around the question "How to self-exam for arthritis?". It's response was: Unlike breast cancer, there is no specific self-exam for arthritis. Arthritis is a medical condition that can cause joint pain, swelling, and stiffness. If you are experiencing joint pain or discomfort, you should consult with your healthcare provider, who can diagnose the condition and recommend appropriate treatment. However, there are some things you can do at home to help manage your arthritis symptoms. These include: Exercise regularly: Regular physical activity can help improve joint flexibility and strength, reduce pain, and improve overall health. However, it's important to talk to your healthcare provider before starting a new exercise program. Apply heat or cold: Applying heat or cold to the affected joint can help reduce inflammation and relieve pain. You can use a heating pad, warm towel, or ice pack for this purpose. Maintain a healthy weight: Excess weight can put extra stress on your joints, which can exacerbate arthritis symptoms. Maintaining a healthy weight through a balanced diet and regular exercise can help reduce joint pain and improve mobility. Use assistive devices: Assistive devices, such as braces, splints, or canes, can help support your joints and reduce pain. Take medications as prescribed: Your healthcare provider may recommend over-the-counter or prescription medications to help manage your arthritis symptoms. Be sure to follow your provider's instructions for taking these medications. Remember, if you are experiencing joint pain or other symptoms of arthritis, it's important to consult with your healthcare provider for an accurate diagnosis and appropriate treatment. This graphic also features a response from ChatGPT on the question "How to self-exam for skin cancer?". Its response was "Performing a self-exam for skin cancer can be an important way to detect any changes in your skin that may need medical attention. Here are the steps to perform a self-exam for skin cancer: Begin by examining your face, including your nose, lips, mouth, and ears. Use a mirror to check for any changes in the size, shape, or color of any moles, freckles, or other marks on your skin. Next, examine your scalp by parting your hair and checking your scalp for any unusual growths or changes. Examine your hands, including your palms and the backs of your hands, as well as your fingers and fingernails. Move on to your arms, including your underarms, and check for any changes in moles or other marks. Check your neck, chest, and torso, paying special attention to any areas that are frequently exposed to the sun. Finally, examine your legs and feet, including the soles of your feet and between your toes. During your skin self-exam, look for the following signs of skin cancer: A mole or spot that is asymmetrical or has an irregular shape A mole or spot with uneven or jagged borders A mole or spot that is larger than a pencil eraser A mole or spot that has multiple colors or is changing in color A mole or spot that is itchy, bleeding, or crusting A growth or sore that doesn't heal or goes away and then comes back. If you notice any changes during your self-exam or have any concerns about your skin health, schedule an appointment with a dermatologist or healthcare provider. It's important to remember that performing a self-exam is not a substitute for regular skin cancer screenings by a healthcare professional."

Cautious optimism

AI technology is becoming an increasingly popular healthcare tool, but its advice should be taken with a grain of salt. While most Americans and healthcare providers are optimistic about the benefits of AI in healthcare, concerns remain about the accuracy and reliability of the information it provides. Patients’ data privacy also remains of the utmost concern in the healthcare industry. As these technologies evolve, it will be critical to alleviate these concerns so AI can benefit the public with minimal side effects.

Methodology 

We surveyed 500 healthcare professionals regarding their perceptions of the integration of AI in the healthcare field. The mean age of respondents was 36 years old. Among them, 48% were male, 51% were female, and 1% were non-binary. Respondents were 13% Gen Z, 19% Gen X, 61% millennials, and 7% baby boomers. Additionally, we surveyed 1,000 Americans regarding their perceptions of the integration of AI in the healthcare field. The mean age of respondents was 41 years old. Among them, 50% were male and 50% were female. Respondents were 7% Gen Z, 27% Gen X, 54% millennials, and 12% baby boomers.

About Tebra

Our mission is to provide healthcare practitioners with the technology and support they need to unlock better healthcare for every patient. That’s why we’re developing an integrated system to serve as the backbone of medical practice success.

Fair use statement

If you discovered something in our research about AI in healthcare that you’d like to share, please feel free to do so for any non-commercial purpose. Also, please include a link back to this page so readers can access our full findings and methodology.

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Written by

Jesse Noyes

Jesse Noyes is a VP of marketing at Tebra, a leading provider of practice automation software for independent healthcare practices. A former journalist at the Boston Herald and Boston Business Journal, he’s worked in marketing at software companies for over a dozen years. He’s particularly interested in data and trends impacting the delivery of healthcare to patients.

Learn more about Jesse Noyes

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