Patient Experience

Foster exceptional patient care with our specialized content designed for independent practices. Uncover valuable insights from patient surveys, explore ways to elevate the patient experience, and keep patients coming back.
12 tips to improve patient experience you can use right now

Learn how to improve patient experience, satisfaction, and patient retention at your private practice.

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Latest in Patient Experience

Patient enjoying digital features from medical practice
Patient enjoying digital features from medical practice
Patient expectations: The digital features that drive loyalty

Sixty-five percent of patients would switch doctors for a better overall experience.

Successful practices know how to respond to a 1-star review.
Successful practices know how to respond to a 1-star review.
Turn a 1-star patient review into a growth opportunity

Negative reviews don’t have to hurt your practice. Access steps on how to respond to reviews professionally and improve patient experience.

A doctor managing patient reviews with AI.
A doctor managing patient reviews with AI.
Improve the patient experience with AI-powered review replies and insights

Respond fast, catch recurring issues, and turn feedback into a better patient experience.

Doctor focuses on computer to prevent patient churn with AI
Doctor focuses on computer to prevent patient churn with AI
How AI-powered review insights can help you spot — and prevent — patient churn

Transform patient feedback into actionable insights with AI-powered review analysis that spots churn risks early and helps you retain more patients.

Person looks at medical bill exemplifying the most frustrating digital pain points patients experience
Person looks at medical bill exemplifying the most frustrating digital pain points patients experience
Booking to billing: The 6 most frustrating digital pain points for patients

Discover the 6 digital frustrations driving patients away from your practice and learn simple solutions to boost retention and revenue.

Get expert tips, guides, and valuable insights for your medical practice
Doctor shows lab results to patient as engagement strategy to recover lost medical practice revenue
Doctor shows lab results to patient as engagement strategy to recover lost medical practice revenue
Reclaim missed revenue with smarter patient engagement strategies (+ free worksheets)

Discover why 70% of practices still lose up to $7,500 monthly despite using reminders, and learn the patient engagement strategies to recover lost revenue.

father and child following summer health tips
father and child following summer health tips
Summer health checklist: Offer these preventive care tips to patients

Help patients enjoy summer safely by providing them this comprehensive health checklist.

How to implement a patient experience program in your medical practice
How to implement a patient experience program in your medical practice
How to implement a patient experience program in your medical practice

Discover how a patient experience program can boost your practice’s revenue, patient loyalty, and reputation with this 5-step framework.

Physician implements strategies to reduce no-show patients
Physician implements strategies to reduce no-show patients
Reduce no-shows and recover lost revenue: Webinar recap

Learn how to recover up to $81,000 in annual revenue lost to no-shows with proven strategies from healthcare experts and real-world case studies.

how to celebrate patient recognition week
how to celebrate patient recognition week
How to celebrate Patient Recognition Week this February

Use Patient Recognition Week (February 1-7, 2025) to strengthen relationships with your patients, enhance their healthcare experience, and show them how much you value their trust.

setting boundaries with mental health clients
setting boundaries with mental health clients
Setting boundaries with mental health clients

Learn strategies for setting professional boundaries with your counseling clients to build a sustainable, ethical, and thriving private practice.

How to help patients maximize their insurance before January
How to help patients maximize their insurance before January
End-of-year health benefits: How to help patients maximize their insurance before January

Learn how to help your patients maximize their year-end health benefits while boosting your practice’s revenue through strategic communication and scheduling.

How to celebrate Halloween at your medical practice
How to celebrate Halloween at your medical practice
Frightfully fun: 8 Halloween activities to boost patient engagement at your medical practice

Looking for fun Halloween activities for your practice? Try these strategies to engage your patients and community.

Virtual backgrounds for doctors
Virtual backgrounds for doctors
Free virtual backgrounds for doctors (plus how they impact patients)

Discover how the right virtual background can boost patient trust, comfort, and satisfaction during your telehealth appointments.

National Minority Mental Health Month
National Minority Mental Health Month
National Minority Mental Health Awareness Month: How independent practices can support minority patients

Discover how your practice can break down barriers and empower minority patients during National Minority Mental Health Awareness Month and beyond.

appointment overrun
appointment overrun
How to take control of your schedule and avoid appointment overrun

Scheduling mishaps have serious consequences for providers and patients alike.

20 stats on how independent healthcare providers can spend time with patients
20 stats on how independent healthcare providers can spend time with patients
20+ stats on how independent healthcare providers spend time with patients

Our recent survey sheds light on how independent healthcare providers manage their time with patients.

patient care and patient retention
patient care and patient retention
Why high-quality care is the bedrock of patient retention

Quality of care covers many areas — from the care you provide, to communications, to appointment availability.

PTSD awareness month
PTSD awareness month
How to honor PTSD Awareness Month at your mental health practice

Around 6% of people in the US will experience PTSD in their lifetime, and about 5% of adults experience PTSD each year.

Tracking 2024 patient perspectives and preferences
Tracking 2024 patient perspectives and preferences
2024 patient perspectives: What practices need to know to enhance patient satisfaction and loyalty

Know what your patients expect in 2024 to improve satisfaction and retention.

Doctor building relationship with patient running clinic successfully
Doctor building relationship with patient running clinic successfully
Creating a patient-centric practice

Discover how independent practices can use a patient-centric approach to increase patient attraction and retention.

How independent practices effectively compete with larger health systems through quality patient care
How independent practices effectively compete with larger health systems through quality patient care
How independent practices effectively compete with larger health systems through quality patient care

Learn how independent healthcare providers can offer higher quality patient care than larger health systems.

Staff member demonstrates how to improve customer service at your medical practice by helping patient with intake on tablet
Staff member demonstrates how to improve customer service at your medical practice by helping patient with intake on tablet
7 ways to improve customer service at your medical practice

Try these 7 strategies to improve patient experience and retention.

digital patient experience to future proof your healthcare practice
digital patient experience to future proof your healthcare practice
Future-proof your practice with digital patient experiences

Technology is the cornerstone of modernizing your practice operations. But it’s more than just a tool — it’s a partner that helps you streamline and elevate the patient experience.

Medical professional works with patient during patient experience week celebrations
Medical professional works with patient during patient experience week celebrations
12 Patient Experience Week ideas to celebrate staff and empower patients

Patient Experience Week starts Monday, April 28, 2025. We’ve compiled tips and best practices for you to use this year.

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