Patient Experience

Discover research around why both patients and practices miss appointments or cancel at the last minute.

Managing cancellations and no-shows is critical for both patient health and practice performance. Here’s why cancellations happen for both patients and providers — and how to avoid them.

No-shows and last-minute cancellations negatively impact your practice. Here’s how to handle them.

Use these tried-and-true appointment reminder templates to keep your schedule full, reduce no-shows, and elevate the patient experience.

The patient no-show calculation rate is a metric to help track patient experience, and these 7 tips can help you improve it.

See what behaviors cause poor patient satisfaction and how you can change for the better.

Technology is the cornerstone of modernizing your practice operations. But it’s more than just a tool — it’s a partner that helps you streamline and elevate the patient experience.

Unlock practice growth by effectively collecting and acting on patient feedback.

Better patient engagement requires a patient-centric approach. Develop yours with an active strategy to remove barriers, support engagement, and maintain it over time.

Patient experience impacts all aspects of your practice. Learn how to improve it, including using technology that supports the patient’s needs and preferences.

Negative reviews don’t have to hurt your practice. Access steps on how to respond to reviews professionally and improve patient experience.

When it comes to payments, the patient experience matters just as much as the billing process.

Explore the significance of patient data privacy, the latest in security measures, and the world of health data regulations. Learn how medical practices can ensure patient safety in the digital age.

Learn how patient experience software drives growth by boosting patient satisfaction and loyalty — and practice revenue.

Tips and care guidelines for children on the autism spectrum for your medical practice.

Get strategies for meeting patient portal expectations, including ease of use, privacy, and timely access to medical data for enhanced patient engagement.

Dive into the art and science of crafting the ideal medical intake form, from understanding core essentials to leveraging digital templates for optimal patient engagement.

What is patient consumerism, and how does it impact your practice? Here are 5 tools that positively impact the patient experience.

Discover how to maintain cost transparency and conveniently communicate accurate price estimates to retain patients’ trust.

Find out how providing up-to-date digital experiences can make a positive impact on patient satisfaction scores.

Learn how independent healthcare providers can offer higher quality patient care than larger health systems.

Independent providers can provide the best patient care — here’s how.

Scheduling mishaps have serious consequences for providers and patients alike.

These 6 ideas will help you create a waiting room at your independent practice that improves overall patient experience.

Learn how to improve patient experience, satisfaction, and patient retention at your private practice.