Patient Experience
12 tips to improve patient experience you can use right now
Learn how to improve patient experience, satisfaction, and patient retention at your private practice.
Subscribe to get more updates, news, and tips straight to your inbox
Subscribe to get more updates, news, and tips straight to your inbox
Top Articles and Resources
Latest in Patient Experience
Patient expectations: The digital features that drive loyalty
Sixty-five percent of patients would switch doctors for a better overall experience.
Turn a 1-star patient review into a growth opportunity
Negative reviews don’t have to hurt your practice. Access steps on how to respond to reviews professionally and improve patient experience.
Improve the patient experience with AI-powered review replies and insights
Respond fast, catch recurring issues, and turn feedback into a better patient experience.
How AI-powered review insights can help you spot — and prevent — patient churn
Transform patient feedback into actionable insights with AI-powered review analysis that spots churn risks early and helps you retain more patients.
Booking to billing: The 6 most frustrating digital pain points for patients
Discover the 6 digital frustrations driving patients away from your practice and learn simple solutions to boost retention and revenue.
Reclaim missed revenue with smarter patient engagement strategies (+ free worksheets)
Discover why 70% of practices still lose up to $7,500 monthly despite using reminders, and learn the patient engagement strategies to recover lost revenue.
Summer health checklist: Offer these preventive care tips to patients
Help patients enjoy summer safely by providing them this comprehensive health checklist.
How to implement a patient experience program in your medical practice
Discover how a patient experience program can boost your practice’s revenue, patient loyalty, and reputation with this 5-step framework.
Reduce no-shows and recover lost revenue: Webinar recap
Learn how to recover up to $81,000 in annual revenue lost to no-shows with proven strategies from healthcare experts and real-world case studies.
How to celebrate Patient Recognition Week this February
Use Patient Recognition Week (February 1-7, 2025) to strengthen relationships with your patients, enhance their healthcare experience, and show them how much you value their trust.
Setting boundaries with mental health clients
Learn strategies for setting professional boundaries with your counseling clients to build a sustainable, ethical, and thriving private practice.
End-of-year health benefits: How to help patients maximize their insurance before January
Learn how to help your patients maximize their year-end health benefits while boosting your practice’s revenue through strategic communication and scheduling.
Frightfully fun: 8 Halloween activities to boost patient engagement at your medical practice
Looking for fun Halloween activities for your practice? Try these strategies to engage your patients and community.
Free virtual backgrounds for doctors (plus how they impact patients)
Discover how the right virtual background can boost patient trust, comfort, and satisfaction during your telehealth appointments.
National Minority Mental Health Awareness Month: How independent practices can support minority patients
Discover how your practice can break down barriers and empower minority patients during National Minority Mental Health Awareness Month and beyond.
How to take control of your schedule and avoid appointment overrun
Scheduling mishaps have serious consequences for providers and patients alike.
20+ stats on how independent healthcare providers spend time with patients
Our recent survey sheds light on how independent healthcare providers manage their time with patients.
Why high-quality care is the bedrock of patient retention
Quality of care covers many areas — from the care you provide, to communications, to appointment availability.
How to honor PTSD Awareness Month at your mental health practice
Around 6% of people in the US will experience PTSD in their lifetime, and about 5% of adults experience PTSD each year.
2024 patient perspectives: What practices need to know to enhance patient satisfaction and loyalty
Know what your patients expect in 2024 to improve satisfaction and retention.
Creating a patient-centric practice
Discover how independent practices can use a patient-centric approach to increase patient attraction and retention.
How independent practices effectively compete with larger health systems through quality patient care
Learn how independent healthcare providers can offer higher quality patient care than larger health systems.
7 ways to improve customer service at your medical practice
Try these 7 strategies to improve patient experience and retention.
Future-proof your practice with digital patient experiences
Technology is the cornerstone of modernizing your practice operations. But it’s more than just a tool — it’s a partner that helps you streamline and elevate the patient experience.
12 Patient Experience Week ideas to celebrate staff and empower patients
Patient Experience Week starts Monday, April 28, 2025. We’ve compiled tips and best practices for you to use this year.