The Intake

Insights for those starting, managing, and growing independent healthcare practices

Patient Experience

Foster exceptional patient care with our specialized content designed for independent practices. Uncover valuable insights from patient surveys, explore ways to elevate the patient experience, and keep patients coming back.

Latest in Patient Experience

what is the best approach to handling patient cancellations
what is the best approach to handling patient cancellations
What is the best approach to handling patient cancellations?

Managing cancellations and no-shows is critical for both patient health and practice performance. Here’s why cancellations happen for both patients and providers — and ho to avoid them.

Physician and medical practice staff member read about how to calculate and improve patient no-show rate
Physician and medical practice staff member read about how to calculate and improve patient no-show rate
How to calculate patient no-show rate

The patient no-show calculation rate is a metric to help track patient experience, and these 7 tips can help you improve it.

Solve cancellation and no-show challenges
Solve cancellation and no-show challenges
Stats you need to know about patient cancellations and no-shows

Discover research around why both patients and practices miss appointments or cancel at the last minute.

Physician and medical practice staff members discuss how to write an appointment cancellation letter from doctor to patient
Physician and medical practice staff members discuss how to write an appointment cancellation letter from doctor to patient
Appointment cancellations with empathy: How to cancel patient appointments with care (includes sample letter)

Here are 5 tips for a respectful appointment cancellation approach that will help you retain patients.

5 star doctor reviews
5 star doctor reviews
What do 5-star doctor reviews mean?

5-star doctor reviews from happy and satisfied patients can help grow your credibility, patient volume, and revenue. Here’s how.

Get expert tips, guides, and valuable insights for your medical practice
Physician interacts with patient during appointment, building a strong doctor-patient relationship
Physician interacts with patient during appointment, building a strong doctor-patient relationship
What makes a good doctor-patient relationship? 7 strategies to improve patient retention

Learn 7 key strategies you can use in your practice to build a strong doctor-patient relationship — and keep patients coming back.

Physician smiles and greets a patient for an appointment after digital patient engagement
Physician smiles and greets a patient for an appointment after digital patient engagement
Increase patient loyalty in healthcare by optimizing the digital patient experience

Learn what really earns patient loyalty and why it’s the key to a successful practice.

Patient smiles while looking at phone, appreciating automatic appointment reminders
Patient smiles while looking at phone, appreciating automatic appointment reminders
9 patient appointment reminder templates that work

Use these tried-and-true appointment reminder templates to keep your schedule full, reduce no-shows, and elevate the patient experience.

doctor-patient relationship
doctor-patient relationship
How to cultivate deeper doctor-patient relationships to create perfect melodies

In this column, Dr. Sutton sheds light on how the doctor-patient partnership truly emerges as a perfect melody, where communication, collaboration, trust, and empathy harmoniously intertwine.

Person looks at digital intake forms on smartphone as part of patient consumerism
Person looks at digital intake forms on smartphone as part of patient consumerism
Satisfy consumerist patients during their visits with these 5 tools

What is patient consumerism, and how does it impact your practice? Here are 5 tools that positively impact the patient experience.

Physician shows patient survey on tablet to measure patient engagement
Physician shows patient survey on tablet to measure patient engagement
5 KPIs to help measure patient engagement in your practice

Wondering how to measure patient engagement? Here are 5 key performance indicators you can use to measure the efficacy of your efforts.

Physician assisting patient while wondering is concierge medicine legal
Physician assisting patient while wondering is concierge medicine legal
5 legal considerations with concierge medicine

Patients want more attention and time from physicians, yet many physicians are struggling to hire and retain enough staff to keep their doors open while also maintaining a work-life balance. Concierge medicine is one potential solution, but there are legal questions to consider.

two people doing a patient experience survey
two people doing a patient experience survey
Using patient experience surveys to understand patient satisfaction trends

Gather feedback and insights with a patient experience survey — here’s how.

healthcare staff and patient
healthcare staff and patient
2023 Patient survey: Tracking patient behavior, preferences, and habits

Tebra’s 4th annual patient perspectives reports gives physicians insight into how patients perceive their healthcare providers in 2023

Mom holding toddler son is on the phone as one of the healthcare communication channels
Mom holding toddler son is on the phone as one of the healthcare communication channels
The best communication channels to drive patient retention

Increase patient retention by using these communication channels

provider and NP discussing the importance of spending time with patients
provider and NP discussing the importance of spending time with patients
How to maximize time with patients by boosting practice efficiency

Want to increase patient satisfaction? Start by spending more time in the exam room. Follow these tips to make it happen.

a patient whose doctor knows how to empower patients
a patient whose doctor knows how to empower patients
4 ways to empower patients at your healthcare practice

Enhance the patient experience at your practice with these 4 tips to help them feel empowered in their healthcare journey.

Patient frustrated as slow response times become one of their patient complaints
Patient frustrated as slow response times become one of their patient complaints
Top 5 patient complaints about medical offices

By addressing these 5 common patient complaints, you can improve patient satisfaction, attract new patients, and streamline operations.

reduce no-shows at your medical practice
reduce no-shows at your medical practice
10 ways to reduce no-show rates and cancellations at your healthcare practice

No-shows and last-minute cancellations negatively impact your practice. Here’s how to handle them.

two healthcare professionals, one in a wheelchair and one standing, brainstorming how to boost patient engagement
two healthcare professionals, one in a wheelchair and one standing, brainstorming how to boost patient engagement
How to keep patients engaged in their healthcare journey

Better patient engagement requires a patient-centric approach. Develop yours with an active strategy to remove barriers, support engagement, and maintain it over time.

A Black child trying on a stethoscope with a Black doctor and a parent to illustrate a successful doctor's visit for a child with autism
A Black child trying on a stethoscope with a Black doctor and a parent to illustrate a successful doctor's visit for a child with autism
Providing a better doctor’s visit for children on the autism spectrum

Tips and care guidelines for children on the autism spectrum for your medical practice.

image of two people reading through Oregon's sb 232 and its impact on improving telehealth accessibility
image of two people reading through Oregon's sb 232 and its impact on improving telehealth accessibility
Telemedicine in Oregon: An overview of SB 232 and its impact

Here’s how the passing of SB 232 represents a significant stride forward in telemedicine practice in Oregon, and how it can impact other states to adopt the same practice.

physician using tech to provide patient care
physician using tech to provide patient care
Using technology to provide quality patient care at your new practice

Here’s what you need to know to make patient care technology work for you, your patients, and your practice.

provider speaking with patients
provider speaking with patients
Treatment plans: A collaborative approach to mental healthcare

Patients can work with their providers to create the goals, objectives, interventions, and outcomes they are looking for.

Mother and daughter waiting in doctor's office waiting room
Mother and daughter waiting in doctor's office waiting room
5 ideas to make waiting more pleasant at your healthcare practice

A few small adjustments to your waiting room can help boost patient retention and even drive practice growth.

of 2 pages
Older Posts

Get expert tips, guides, and valuable insights for your healthcare practice