Patient Experience

Managing cancellations and no-shows is critical for both patient health and practice performance. Here’s why cancellations happen for both patients and providers — and ho to avoid them.

The patient no-show calculation rate is a metric to help track patient experience, and these 7 tips can help you improve it.

Discover research around why both patients and practices miss appointments or cancel at the last minute.

Here are 5 tips for a respectful appointment cancellation approach that will help you retain patients.

5-star doctor reviews from happy and satisfied patients can help grow your credibility, patient volume, and revenue. Here’s how.

Learn 7 key strategies you can use in your practice to build a strong doctor-patient relationship — and keep patients coming back.

Learn what really earns patient loyalty and why it’s the key to a successful practice.

Use these tried-and-true appointment reminder templates to keep your schedule full, reduce no-shows, and elevate the patient experience.

In this column, Dr. Sutton sheds light on how the doctor-patient partnership truly emerges as a perfect melody, where communication, collaboration, trust, and empathy harmoniously intertwine.

What is patient consumerism, and how does it impact your practice? Here are 5 tools that positively impact the patient experience.

Wondering how to measure patient engagement? Here are 5 key performance indicators you can use to measure the efficacy of your efforts.

Patients want more attention and time from physicians, yet many physicians are struggling to hire and retain enough staff to keep their doors open while also maintaining a work-life balance. Concierge medicine is one potential solution, but there are legal questions to consider.

Gather feedback and insights with a patient experience survey — here’s how.

Tebra’s 4th annual patient perspectives reports gives physicians insight into how patients perceive their healthcare providers in 2023

Increase patient retention by using these communication channels

Want to increase patient satisfaction? Start by spending more time in the exam room. Follow these tips to make it happen.

Enhance the patient experience at your practice with these 4 tips to help them feel empowered in their healthcare journey.

By addressing these 5 common patient complaints, you can improve patient satisfaction, attract new patients, and streamline operations.

No-shows and last-minute cancellations negatively impact your practice. Here’s how to handle them.

Better patient engagement requires a patient-centric approach. Develop yours with an active strategy to remove barriers, support engagement, and maintain it over time.

Tips and care guidelines for children on the autism spectrum for your medical practice.

Here’s how the passing of SB 232 represents a significant stride forward in telemedicine practice in Oregon, and how it can impact other states to adopt the same practice.

Here’s what you need to know to make patient care technology work for you, your patients, and your practice.

Patients can work with their providers to create the goals, objectives, interventions, and outcomes they are looking for.

A few small adjustments to your waiting room can help boost patient retention and even drive practice growth.