Latest in Patient Experience
What is the best approach to handling patient cancellations?
Managing cancellations and no-shows is critical for both patient health and practice performance. Here’s why cancellations happen for both patients and providers — and ho to avoid them.
How to calculate patient no-show rate
The patient no-show calculation rate is a metric to help track patient experience, and these 7 tips can help you improve it.
Stats you need to know about patient cancellations and no-shows
Discover research around why both patients and practices miss appointments or cancel at the last minute.
Appointment cancellations with empathy: How to cancel patient appointments with care (includes sample letter)
Here are 5 tips for a respectful appointment cancellation approach that will help you retain patients.
What do 5-star doctor reviews mean?
5-star doctor reviews from happy and satisfied patients can help grow your credibility, patient volume, and revenue. Here’s how.
Get expert tips, guides, and valuable insights for your medical practice
What makes a good doctor-patient relationship? 7 strategies to improve patient retention
Learn 7 key strategies you can use in your practice to build a strong doctor-patient relationship — and keep patients coming back.
Increase patient loyalty in healthcare by optimizing the digital patient experience
Learn what really earns patient loyalty and why it’s the key to a successful practice.
9 patient appointment reminder templates that work
Use these tried-and-true appointment reminder templates to keep your schedule full, reduce no-shows, and elevate the patient experience.
How to cultivate deeper doctor-patient relationships to create perfect melodies
In this column, Dr. Sutton sheds light on how the doctor-patient partnership truly emerges as a perfect melody, where communication, collaboration, trust, and empathy harmoniously intertwine.
Satisfy consumerist patients during their visits with these 5 tools
What is patient consumerism, and how does it impact your practice? Here are 5 tools that positively impact the patient experience.
5 KPIs to help measure patient engagement in your practice
Wondering how to measure patient engagement? Here are 5 key performance indicators you can use to measure the efficacy of your efforts.
5 legal considerations with concierge medicine
Patients want more attention and time from physicians, yet many physicians are struggling to hire and retain enough staff to keep their doors open while also maintaining a work-life balance. Concierge medicine is one potential solution, but there are legal questions to consider.
Using patient experience surveys to understand patient satisfaction trends
Gather feedback and insights with a patient experience survey — here’s how.
2023 Patient survey: Tracking patient behavior, preferences, and habits
Tebra’s 4th annual patient perspectives reports gives physicians insight into how patients perceive their healthcare providers in 2023
The best communication channels to drive patient retention
Increase patient retention by using these communication channels
How to maximize time with patients by boosting practice efficiency
Want to increase patient satisfaction? Start by spending more time in the exam room. Follow these tips to make it happen.
4 ways to empower patients at your healthcare practice
Enhance the patient experience at your practice with these 4 tips to help them feel empowered in their healthcare journey.
Top 5 patient complaints about medical offices
By addressing these 5 common patient complaints, you can improve patient satisfaction, attract new patients, and streamline operations.
10 ways to reduce no-show rates and cancellations at your healthcare practice
No-shows and last-minute cancellations negatively impact your practice. Here’s how to handle them.
How to keep patients engaged in their healthcare journey
Better patient engagement requires a patient-centric approach. Develop yours with an active strategy to remove barriers, support engagement, and maintain it over time.
Providing a better doctor’s visit for children on the autism spectrum
Tips and care guidelines for children on the autism spectrum for your medical practice.
Telemedicine in Oregon: An overview of SB 232 and its impact
Here’s how the passing of SB 232 represents a significant stride forward in telemedicine practice in Oregon, and how it can impact other states to adopt the same practice.
Using technology to provide quality patient care at your new practice
Here’s what you need to know to make patient care technology work for you, your patients, and your practice.
Treatment plans: A collaborative approach to mental healthcare
Patients can work with their providers to create the goals, objectives, interventions, and outcomes they are looking for.