Patient Experience

Learn how to help your patients maximize their year-end health benefits while boosting your practice’s revenue through strategic communication and scheduling.

Looking for fun Halloween activities for your practice? Try these strategies to engage your patients and community.

Discover how the right virtual background can boost patient trust, comfort, and satisfaction during your telehealth appointments.

Discover how your practice can break down barriers and empower minority patients during National Minority Mental Health Awareness Month and beyond.

Scheduling mishaps have serious consequences for providers and patients alike.

Our recent survey sheds light on how independent healthcare providers manage their time with patients.

Quality of care covers many areas — from the care you provide, to communications, to appointment availability.

Around 6% of people in the US will experience PTSD in their lifetime, and about 5% of adults experience PTSD each year.

Know what your patients expect in 2024 to improve satisfaction and retention.

Discover how independent practices can use a patient-centric approach to increase patient attraction and retention.

Learn how independent healthcare providers can offer higher quality patient care than larger health systems.

Try these 7 strategies to improve patient experience and retention.

Technology is the cornerstone of modernizing your practice operations. But it’s more than just a tool — it’s a partner that helps you streamline and elevate the patient experience.

Patient Experience Week starts Monday, April 29, 2024. We’ve compiled tips and best practices for you to use this year.

HIPAA-compliant text messaging with patients is possible. Here’s how.

Discover how to maintain cost transparency and conveniently communicate accurate price estimates to retain patients’ trust.

Get strategies for meeting patient portal expectations, including ease of use, privacy, and timely access to medical data for enhanced patient engagement.

Dive into the art and science of crafting the ideal medical intake form, from understanding core essentials to leveraging digital templates for optimal patient engagement.

Explore the significance of patient data privacy, the latest in security measures, and the world of health data regulations. Learn how medical practices can ensure patient safety in the digital age.

What to know about how one’s cultural context impacts their view of healthcare.

Managing cancellations and no-shows is critical for both patient health and practice performance. Here’s why cancellations happen for both patients and providers — and how to avoid them.

The patient no-show calculation rate is a metric to help track patient experience, and these 7 tips can help you improve it.

Discover research around why both patients and practices miss appointments or cancel at the last minute.

Here are 5 tips for a respectful appointment cancellation approach that will help you retain patients.

5-star doctor reviews from happy and satisfied patients can help grow your credibility, patient volume, and revenue. Here’s how.