Patient Experience
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Latest in Patient Experience
Free virtual backgrounds for doctors (plus how they impact patients)
Discover how the right virtual background can boost patient trust, comfort, and satisfaction during your telehealth appointments.
National Minority Mental Health Awareness Month: How independent practices can support minority patients
Discover how your practice can break down barriers and empower minority patients during National Minority Mental Health Awareness Month and beyond.
How to take control of your schedule and avoid appointment overrun
Scheduling mishaps have serious consequences for providers and patients alike.
20+ stats on how independent healthcare providers spend time with patients
Our recent survey sheds light on how independent healthcare providers manage their time with patients.
Why high-quality care is the bedrock of patient retention
Quality of care covers many areas — from the care you provide, to communications, to appointment availability.
Get expert tips, guides, and valuable insights for your medical practice
How to honor PTSD Awareness Month at your mental health practice
Around 6% of people in the US will experience PTSD in their lifetime, and about 5% of adults experience PTSD each year.
2024 patient perspectives: What practices need to know to enhance patient satisfaction and loyalty
Know what your patients expect in 2024 to improve satisfaction and retention.
Creating a patient-centric practice
Discover how independent practices can use a patient-centric approach to increase patient attraction and retention.
How independent practices effectively compete with larger health systems through quality patient care
Learn how independent healthcare providers can offer higher quality patient care than larger health systems.
7 ways to improve customer service at your medical practice
Try these 7 strategies to improve patient experience and retention.
Future-proof your practice with digital patient experiences
Technology is the cornerstone of modernizing your practice operations. But it’s more than just a tool — it’s a partner that helps you streamline and elevate the patient experience.
12 Patient Experience Week ideas to celebrate staff and empower patients
Patient Experience Week starts Monday, April 29, 2024. We’ve compiled tips and best practices for you to use this year.
Navigating HIPAA-compliant text messaging for better patient communication
HIPAA-compliant text messaging with patients is possible. Here’s how.
What is price transparency in healthcare and how is it linked to patient satisfaction?
Discover how to maintain cost transparency and conveniently communicate accurate price estimates to retain patients’ trust.
How to ensure you meet patient portal expectations
Get strategies for meeting patient portal expectations, including ease of use, privacy, and timely access to medical data for enhanced patient engagement.
How to create the perfect medical intake form for patients
Dive into the art and science of crafting the ideal medical intake form, from understanding core essentials to leveraging digital templates for optimal patient engagement.
Protecting patient privacy in the digital age: Best practices for medical clinics
Explore the significance of patient data privacy, the latest in security measures, and the world of health data regulations. Learn how medical practices can ensure patient safety in the digital age.
Importance of cultural competence in healthcare
What to know about how one’s cultural context impacts their view of healthcare.
What is the best approach to handling patient cancellations?
Managing cancellations and no-shows is critical for both patient health and practice performance. Here’s why cancellations happen for both patients and providers — and how to avoid them.
How to calculate patient no-show rate
The patient no-show calculation rate is a metric to help track patient experience, and these 7 tips can help you improve it.
Stats you need to know about patient cancellations and no-shows
Discover research around why both patients and practices miss appointments or cancel at the last minute.
Appointment cancellations with empathy: How to cancel patient appointments with care (includes sample letter)
Here are 5 tips for a respectful appointment cancellation approach that will help you retain patients.
What do 5-star doctor reviews mean?
5-star doctor reviews from happy and satisfied patients can help grow your credibility, patient volume, and revenue. Here’s how.
The doctor-patient relationship: 8 ways to improve patient retention
Learn 7 key strategies you can use in your practice to build a strong doctor-patient relationship — and keep patients coming back.
Increase patient loyalty in healthcare by optimizing the digital patient experience
Learn what really earns patient loyalty and why it’s the key to a successful practice.