Patient Experience - Page 3

Foster exceptional patient care with our specialized content designed for independent practices. Uncover valuable insights from patient surveys, explore ways to elevate the patient experience, and keep patients coming back.
12 tips to improve patient experience you can use right now

Learn how to improve patient experience, satisfaction, and patient retention at your private practice.

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Latest in Patient Experience - Page 3

a patient whose doctor knows how to empower patients
a patient whose doctor knows how to empower patients
4 ways to empower patients at your healthcare practice

Enhance the patient experience at your practice with these 4 tips to help them feel empowered in their healthcare journey.

Patient enjoying digital features from medical practice
Patient enjoying digital features from medical practice
Patient expectations: The digital features that drive loyalty

Sixty-five percent of patients would switch doctors for a better overall experience.

Person looks at medical bill exemplifying the most frustrating digital pain points patients experience
Person looks at medical bill exemplifying the most frustrating digital pain points patients experience
Booking to billing: The 6 most frustrating digital pain points for patients

Discover the 6 digital frustrations driving patients away from your practice and learn simple solutions to boost retention and revenue.

Doctor focuses on computer to prevent patient churn with AI
Doctor focuses on computer to prevent patient churn with AI
How AI-powered review insights can help you spot — and prevent — patient churn

Transform patient feedback into actionable insights with AI-powered review analysis that spots churn risks early and helps you retain more patients.

patient care and patient retention
patient care and patient retention
Why high-quality care is the bedrock of patient retention

Quality of care covers many areas — from the care you provide, to communications, to appointment availability.

Get expert tips, guides, and valuable insights for your medical practice
Physician and medical practice staff members discuss how to write an appointment cancellation letter from doctor to patient
Physician and medical practice staff members discuss how to write an appointment cancellation letter from doctor to patient
Appointment cancellations with empathy: How to cancel patient appointments with care (includes sample letter)

Here are 5 tips for a respectful appointment cancellation approach that will help you retain patients.

Medical office manager dealing with a difficult patient scenarios
Medical office manager dealing with a difficult patient scenarios
How to respond to 3 difficult patient scenarios (with talking scripts)

Give your staff the skills they need to navigate difficult patient scenarios with confidence

Staff member demonstrates how to improve customer service at your medical practice by helping patient with intake on tablet
Staff member demonstrates how to improve customer service at your medical practice by helping patient with intake on tablet
7 ways to improve customer service at your medical practice

Try these 7 strategies to improve patient experience and retention.

father and child following summer health tips
father and child following summer health tips
Summer health checklist: Offer these preventive care tips to patients

Help patients enjoy summer safely by providing them this comprehensive health checklist.

Graphic depicting a patient experience survey template for independent medical practices
Graphic depicting a patient experience survey template for independent medical practices
How to design a patient experience survey (with free downloadable template)

Learn how to design and send a patient experience survey, and get a free, customizable template to get started today.

National Minority Mental Health Month
National Minority Mental Health Month
National Minority Mental Health Awareness Month: How independent practices can support minority patients

Discover how your practice can break down barriers and empower minority patients during National Minority Mental Health Awareness Month and beyond.

How to implement a patient experience program in your medical practice
How to implement a patient experience program in your medical practice
How to implement a patient experience program in your medical practice

Discover how a patient experience program can boost your practice’s revenue, patient loyalty, and reputation with this 5-step framework.

Physician implements strategies to reduce no-show patients
Physician implements strategies to reduce no-show patients
Reduce no-shows and recover lost revenue: Webinar recap

Learn how to recover up to $81,000 in annual revenue lost to no-shows with proven strategies from healthcare experts and real-world case studies.

Medical professional works with patient during patient experience week celebrations
Medical professional works with patient during patient experience week celebrations
12 Patient Experience Week ideas to celebrate staff and empower patients

Patient Experience Week starts Monday, April 28, 2025. We’ve compiled tips and best practices for you to use this year.

20 stats on how independent healthcare providers can spend time with patients
20 stats on how independent healthcare providers can spend time with patients
20+ stats on how independent healthcare providers spend time with patients

Our recent survey sheds light on how independent healthcare providers manage their time with patients.

Mother and daughter waiting in doctor's office waiting room
Mother and daughter waiting in doctor's office waiting room
5 ideas to make waiting more pleasant at your healthcare practice

A few small adjustments to your waiting room can help boost patient retention and even drive practice growth.

how to celebrate patient recognition week
how to celebrate patient recognition week
How to celebrate Patient Recognition Week this February

Use Patient Recognition Week (February 1-7, 2025) to strengthen relationships with your patients, enhance their healthcare experience, and show them how much you value their trust.

Physician interacts with patient during appointment, building a strong doctor-patient relationship
Physician interacts with patient during appointment, building a strong doctor-patient relationship
The doctor-patient relationship: 8 ways to improve patient retention

Learn 7 key strategies you can use in your practice to build a strong doctor-patient relationship — and keep patients coming back.

Physician assisting patient while wondering is concierge medicine legal
Physician assisting patient while wondering is concierge medicine legal
5 legal considerations with concierge medicine

Patients want more attention and time from physicians, yet many physicians are struggling to hire and retain enough staff to keep their doors open while also maintaining a work-life balance. Concierge medicine is one potential solution, but there are legal questions to consider.

setting boundaries with mental health clients
setting boundaries with mental health clients
Setting boundaries with mental health clients

Learn strategies for setting professional boundaries with your counseling clients to build a sustainable, ethical, and thriving private practice.

Virtual backgrounds for doctors
Virtual backgrounds for doctors
Free virtual backgrounds for doctors (plus how they impact patients)

Discover how the right virtual background can boost patient trust, comfort, and satisfaction during your telehealth appointments.

Physician smiles and greets a patient for an appointment after digital patient engagement
Physician smiles and greets a patient for an appointment after digital patient engagement
Increase patient loyalty in healthcare by optimizing the digital patient experience

Learn what really earns patient loyalty and why it’s the key to a successful practice.

patient scheduling opportunities
patient scheduling opportunities
Patient scheduling opportunities your medical practice is missing

Maximize your online bookings by taking advantage of these online patient scheduling options.

provider speaking with patients
provider speaking with patients
The value of a treatment plan for mental health

Patients can work with their providers to create the goals, objectives, interventions, and outcomes they are looking for.

PTSD awareness month
PTSD awareness month
How to honor PTSD Awareness Month at your mental health practice

Around 6% of people in the US will experience PTSD in their lifetime, and about 5% of adults experience PTSD each year.