The Intake

Insights for those starting, managing, and growing independent healthcare practices

Patient Experience

Foster exceptional patient care with our specialized content designed for independent practices. Uncover valuable insights from patient surveys, explore ways to elevate the patient experience, and keep patients coming back.

Latest in Patient Experience

two healthcare professionals, one in a wheelchair and one standing, brainstorming how to boost patient engagement
two healthcare professionals, one in a wheelchair and one standing, brainstorming how to boost patient engagement
How to keep patients engaged in their healthcare journey

Better patient engagement requires a patient-centric approach. Develop yours with an active strategy to remove barriers, support engagement, and maintain it over time.

A Black child trying on a stethoscope with a Black doctor and a parent to illustrate a successful doctor's visit for a child with autism
A Black child trying on a stethoscope with a Black doctor and a parent to illustrate a successful doctor's visit for a child with autism
Providing a better doctor’s visit for children on the autism spectrum

Tips and care guidelines for children on the autism spectrum for your medical practice.

image of two people reading through Oregon's sb 232 and its impact on improving telehealth accessibility
image of two people reading through Oregon's sb 232 and its impact on improving telehealth accessibility
Telemedicine in Oregon: An overview of SB 232 and its impact

Here’s how the passing of SB 232 represents a significant stride forward in telemedicine practice in Oregon, and how it can impact other states to adopt the same practice.

physician using tech to provide patient care
physician using tech to provide patient care
Using technology to provide quality patient care at your new practice

Here’s what you need to know to make patient care technology work for you, your patients, and your practice.

provider speaking with patients
provider speaking with patients
Treatment plans: A collaborative approach to mental healthcare

Patients can work with their providers to create the goals, objectives, interventions, and outcomes they are looking for.

Get expert tips, guides, and valuable insights for your medical practice
Mother and daughter waiting in doctor's office waiting room
Mother and daughter waiting in doctor's office waiting room
5 ideas to make waiting more pleasant at your healthcare practice

A few small adjustments to your waiting room can help boost patient retention and even drive practice growth.

image of patient pointing to tablet screen next to doctor
image of patient pointing to tablet screen next to doctor
5 ways doctors are hurting patient satisfaction — and don’t know it

See what behaviors cause poor patient satisfaction and how you can change for the better.

Physician smiling and speaking with patient about patient satisfaction scores
Physician smiling and speaking with patient about patient satisfaction scores
4 ways to improve patient satisfaction scores with digital experiences

Find out how providing up-to-date digital experiences can make a positive impact on patient satisfaction scores.

online scheduling
online scheduling
Patient scheduling opportunities your medical practice is missing

Maximize your online bookings by taking advantage of these online patient scheduling options.

waiting room tips
waiting room tips
Fun ways to ensure patients love your waiting room

These 6 ideas will help you create a waiting room at your independent practice that improves overall patient experience.

12 tips to improve patient experience you can use right now

Meaningful ways for your staff to improve patient experience, satisfaction, and patient retention at your independent practice.

Medical office manager dealing with a difficult patient scenarios
Medical office manager dealing with a difficult patient scenarios
How to respond to 3 difficult patient scenarios (with talking scripts)

Give your staff the skills they need to navigate difficult patient scenarios with confidence

problem patients tips for independent practices
problem patients tips for independent practices
How to deal with “problem” patients at your healthcare practice

Effectively care for angry, flaky, and other difficult patient behaviors to increase satisfaction and boost patient retention.

patient feedback
patient feedback
4 ways patient feedback can help improve your healthcare practice

It’s impossible to know what’s working or not working for patients without asking for their unfiltered feedback. Here are some ways to gain deeper insights from patients.

Independent healthcare practitioner works to improve patient care
Independent healthcare practitioner works to improve patient care
Philosophy, process, practice management: What you need for better patient care

Independent providers can provide the best patient care — here’s how.

Doctors discussing reasons patients leave independent medical practices
Doctors discussing reasons patients leave independent medical practices
5 reasons patients may leave your practice and what to do to keep them

Here are ways your practice may not be meeting your patients’ expectations — and steps you can take to turn things around.

Graphic depicting a patient experience survey template for independent medical practices
Graphic depicting a patient experience survey template for independent medical practices
How to design a patient experience survey (with free downloadable template)

Learn how to design and send a patient experience survey, and get a free, customizable template to get started today.

Medical professional reads about creative ways to increase patient satisfaction
Medical professional reads about creative ways to increase patient satisfaction
5 easy ways to improve the patient experience in 2024

Did you know that 90% of patients want technology-driven care? Here are 5 ways to improve the patient experience in your practice.

Doctor treating patient and smiling while answering what is the patient experience
Doctor treating patient and smiling while answering what is the patient experience
What is patient experience, and how can medical practices improve it?

Patient experience impacts all aspects of your practice. Learn how to improve it, including using technology that supports the patient’s needs and preferences.

Medical practice owner reads about how to improve patient journey
Medical practice owner reads about how to improve patient journey
What is the patient journey? How to improve it starting today

Improve and optimize every step of the patient journey with these tips.

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Get expert tips, guides, and valuable insights for your healthcare practice