The Intake

Insights for those starting, managing, and growing independent healthcare practices

Amantha May, freelance healthcare writer

Amantha May is a freelance healthcare writer specializing in health tech, primary care, and health equity. She has written for a large range of clients, including medical equipment manufacturers, large health systems, digital health entrepreneurs, and private practices.

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  • Associate of Applied Science, The Swedish Institute: A College of Health Sciences

  • Bachelor of Fine Arts, DePaul University

  • Master of Fine Arts, California Institute of the Arts

Latest in Amantha May, freelance healthcare writer

Medical practice manager smiles and talks with patients as part of patient experience program
Medical practice manager smiles and talks with patients as part of patient experience program
How to implement a patient experience program in your medical practice

Discover how a patient experience program can boost your practice’s revenue, patient loyalty, and reputation with this 5-step framework.

ambient AI medical scribe
ambient AI medical scribe
AI-powered clinical notes vs. traditional EHR documentation: A side-by-side comparison

Accurate documentation is critical for effective healthcare delivery and patient safety, and critical for reimbursement and quality metrics. But most United States physicians spend too much time on documentation, taking focus away from patients and their needs.  This has sparked a growing interest in solutions like medical AI scribes and ambient AI scribe tools. These […]

tax planning for private practice
tax planning for private practice
Essential tax planning strategies for medical practice owners

Tax planning helps you minimize stress, prevent filing issues, and support business growth and personal savings goals.

Physician reads article on computer explaining "what is EMR"
Physician reads article on computer explaining "what is EMR"
What is an EMR? The definitive guide to electronic medical record systems

Access this comprehensive guide to learn about all aspects of electronic patient records.

Physician reads about ehr implementation on tablet
Physician reads about ehr implementation on tablet
Mastering EHR implementation: Challenges, strategies, and a checklist

Transform your practice with a successful EHR implementation plan — tackle common challenges and achieve seamless integration.

Get expert tips, guides, and valuable insights for your medical practice
Physicians smile while holding computer and discussing EHR selection
Physicians smile while holding computer and discussing EHR selection
How to select an EHR/EMR: A comprehensive guide

Find out how to select an EHR and what to consider when determining the best EHR medical software for your practice.

HIPAA exceptions
HIPAA exceptions
HIPAA’s surprise exemptions: What you need to know

Common misconceptions about HIPAA’s scope can lead to issues and non-compliance.

Physician looks at billing paperwork considering how to choose the best medical billing software
Physician looks at billing paperwork considering how to choose the best medical billing software
How the right technology can help you reduce billing complexity — and get paid faster

Learn how to choose the right medical billing software to boost revenue, reduce claim errors, and get paid faster with less effort.

Independent physician protecting patient data
Independent physician protecting patient data
HIPAA and PHI: A practical guide for healthcare providers

Learn how your practice can protect patient data, maintain HIPAA compliance, and avoid costly penalties with this step-by-step guide.

claim rejections checklist for billers
claim rejections checklist for billers
Claim rejections checklist for medical billing companies

Medical billers can use this checklist to identify and correct common errors prior to submitting claims.

Medical billing company and startup practice professionals discuss billing services
Medical billing company and startup practice professionals discuss billing services
Why it pays to invest in start-up practices as a medical billing company

Discover why billing companies are tapping into start-up practices as a growth strategy — and learn how to turn common concerns into revenue opportunities.

3 colleagues look at computer and celebrate as they get new medical billing business
3 colleagues look at computer and celebrate as they get new medical billing business
Best practices to win new medical billing business

Use these strategies to help your billing company attract and win new clients, strengthen referral networks, and scale sustainably.

add-on medical billing services
add-on medical billing services
How medical billing companies can unlock additional revenue with add-on services 

By taking ownership of additional roles beyond billing, billing companies can take their revenue and their practices’ revenue to the next level.

medical billing onboarding
medical billing onboarding
Onboarding a new practice: A guide for medical billing companies

Speed up the onboarding process for your new practice clients and make a strong first impression with tips from our guide.

how to verify patient insurance
how to verify patient insurance
Verifying patient insurance: A checklist of questions and steps

Practices and billing companies can both benefit from this checklist on how to master insurance verification and prevent claim denials.

EHR alert fatigue overwhelming clinician
EHR alert fatigue overwhelming clinician
How to address EHR alert fatigue

Addressing alert fatigue can lower the risk of adverse patient events, support better care delivery, and relieve clinician burnout.

verify insurance to eliminate rejections
verify insurance to eliminate rejections
Eliminate claim rejections and realize more revenue: A step-by-step guide

A simple protocol that helps practice office staff collect and verify insurance information accurately every time.

Medical practice staff member talks with patients while using tips to get patients to pay faster
Medical practice staff member talks with patients while using tips to get patients to pay faster
How independent practices can get patients to pay faster

Here are tips that independent practices and medical billing companies can use to make it easy for patients to review and pay what they owe.

Medical billing company owner shows medical practice owner how to speed up medical insurance payments
Medical billing company owner shows medical practice owner how to speed up medical insurance payments
10 tips medical billing companies can give to speed up insurance payments

Learn how to help your medical practice clients slash payment delays and denials with these 10 proven insurance verification strategies.

medical practice cybersecurity insurance
medical practice cybersecurity insurance
Do independent practices need cybersecurity insurance?

Cybersecurity insurance is a necessity for healthcare organizations of any size.

Medical professionals collaborate to strengthen healthcare cybersecurity
Medical professionals collaborate to strengthen healthcare cybersecurity
The major cyberattacks that have affected healthcare systems in 2024

Read about the major healthcare cybersecurity attacks that have occurred so far in 2024, and learn how to protect your practice.

Ascension outage: Lessons for independent practices
Ascension outage: Lessons for independent practices
Ascension outage: Lessons for independent practices

The recent cyberattack on Ascension highlights critical cybersecurity lessons and practical steps for independent practices to take to protect their operations and patient data.

practices losing revenue due to Change Healthcare cyberattack
practices losing revenue due to Change Healthcare cyberattack
Change Healthcare cyberattack devastates independent practices nationwide

80% of independent practices have said they lost revenue, some practices consider bankruptcy

What practices and medical billing companies need to know about the Change Healthcare cyberattack
What practices and medical billing companies need to know about the Change Healthcare cyberattack
Daily updates: What to know about the Change Healthcare cyberattack 

The ransomware attack on Change Healthcare has caused widespread service disruptions across the US healthcare system. Here’s what medical practices and billing companies need to know.

Medical professional works with patient during patient experience week celebrations
Medical professional works with patient during patient experience week celebrations
12 Patient Experience Week ideas to celebrate staff and empower patients

Patient Experience Week starts Monday, April 28, 2025. We’ve compiled tips and best practices for you to use this year.

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