Jean Lee, managing editor at The Intake

Jean Lee is a content expert with a background in journalism and marketing, driven by a passion for storytelling that inspires and informs. As the managing editor of The Intake, she is committed to supporting independent practices with content, insights, and resources tailored to help them navigate challenges and succeed in today’s evolving healthcare landscape.

  • Bachelor of Arts, sociology and media studies, University of California, Berkeley

Latest in Jean Lee, managing editor at The Intake

Physician sitting at desk with hand in head experiencing cardiologist burnout
Physician sitting at desk with hand in head experiencing cardiologist burnout
Buried in bureaucracy: How administrative work is driving burnout in cardiology

Cardiology practices are losing valuable patient care time to paperwork — here’s what’s driving burnout and how leading practices are fighting back.

Woman wearing glasses sits at a desk using a laptop, focused on reviewing healthcare or medical billing information in a bright, modern workspace.
Woman wearing glasses sits at a desk using a laptop, focused on reviewing healthcare or medical billing information in a bright, modern workspace.
Medical price transparency: How cost confusion delays care

Unexpected medical bills are causing patients to delay care, avoid treatment, and question their understanding about healthcare costs and coverage transitions.

Smiling female doctor with a stethoscope talks to an older woman patient in a medical office.
Smiling female doctor with a stethoscope talks to an older woman patient in a medical office.
The scamdemic: How fake healthcare messages are eroding patient trust and disrupting continuity of care

Healthcare scams are rising. New data shows how fake doctor messages disrupt continuity of care, increase no-shows, and strain medical practice operations.

Doctor sits at computer displaying primary care physician burnout
Doctor sits at computer displaying primary care physician burnout
Primary care under pressure: What 2025 burnout data reveals

New physician burnout statistics, causes, and solutions from Tebra’s 2025 survey

Biller smiles in office after applying medical billing automation strategies
Biller smiles in office after applying medical billing automation strategies
How medical billing automation can maximize efficiency: 4 strategies for billing companies

Find out how automation can help your billing company optimize operations, reduce errors, and free up staff for higher-value work.

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patient coming to dentist after admiring practice’s effective dental website design
patient coming to dentist after admiring practice’s effective dental website design
Dental website design: 11 ways to improve your site

The best dental websites include design elements such as easy navigation and clear calls to action. Learn other ways to make sure prospective patients engage with your website.

Healthcare worker in scrubs seated at a desk in a medical office, typing on a computer keyboard while looking at the monitor. Office desk has a phone, documents, and desk lamp.
Healthcare worker in scrubs seated at a desk in a medical office, typing on a computer keyboard while looking at the monitor. Office desk has a phone, documents, and desk lamp.
When AI becomes indispensable: How ChatGPT is reshaping healthcare workflows and mental health

AI is changing the face of healthcare, not just operationally, but emotionally. Tebra surveyed 301 healthcare professionals to understand how deeply tools like ChatGPT have become embedded in daily clinical work. What emerged was a picture of growing reliance, hidden emotional ties, and an evolving digital ecosystem that’s both helpful and, at times, unsettling. For […]

Three healthcare professionals, including a physician and two clinicians in scrubs, reviewing information together on a tablet in a clinical setting.
Three healthcare professionals, including a physician and two clinicians in scrubs, reviewing information together on a tablet in a clinical setting.
Preventive care trends in healthcare today

More providers are embracing prevention-first approaches, but many feel undertrained and unsupported in applying core lifestyle medicine pillars within their current continuity of care models.

Image shows a woman on vacation holding a baby while on a video call with a doctor on her laptop at a wooden table.
Image shows a woman on vacation holding a baby while on a video call with a doctor on her laptop at a wooden table.
Out of office, out of care: How vacation season disrupts healthcare

Many patients delay care when their provider is out. Learn how private practices can better support continuity and trust.

doctor holding hand of elderly patient
doctor holding hand of elderly patient
Appointment delays and wait times: A patient and doctor report

Learn the factors behind long waits for medical care and strategies to improve the appointment process.

hand of medical professional using calculator
hand of medical professional using calculator
The true cost of medical billing

From unexpected fees to AI adoption, what’s changing in healthcare medical billing costs and medical billing services?

Physician who uses electronic claims submission for timely filing
Physician who uses electronic claims submission for timely filing
Electronic claims submission tips: Getting paid faster

Use these tips to streamline claims processing and enhance accuracy, allowing your practice to submit clean claims more efficiently and strengthen reimbursement without adding unnecessary workload.

medical practice staff taking readiness for digital convenience quiz
medical practice staff taking readiness for digital convenience quiz
Quiz: Is your medical practice staff ready for digital convenience?

Take this 2-minute quiz to determine your team’s digital readiness — and learn how automation can streamline your practice.

ICD-10 codes explained
ICD-10 codes explained
The complete guide to medical coding systems: All about ICD-10 and other codes you should know

When a simple coding error can cost thousands for a returning patient, there’s a lot on the line.

Smiling doctor using laptop in modern medical office to review clinic performance metrics and patient data.
Smiling doctor using laptop in modern medical office to review clinic performance metrics and patient data.
How to benchmark KPIs to measure and improve your clinic’s performance (+ free worksheet) 

Discover how to use financial, operational, and clinical benchmarks to spot growth opportunities and fix what slows your clinic down. Track common metrics and compare results over a specific period with practical benchmarking and healthcare benchmarking.

Patient appointment scheduling lifts the burden on practices.
Patient appointment scheduling lifts the burden on practices.
Effective patient scheduling systems: Benefits and best practices

The most effective scheduling systems reduce manual work, improve accuracy, and create a convenient, seamless experience.

medical billing clients with Tebra
medical billing clients with Tebra
How to get medical billing clients (and scale faster) with Tebra

Mastering client acquisition requires both strong sales fundamentals and the right technology partner.

two healthcare professionals, one in a wheelchair and one standing, brainstorming how to boost patient engagement
two healthcare professionals, one in a wheelchair and one standing, brainstorming how to boost patient engagement
How to keep patients engaged in their healthcare journey

Better patient engagement requires a patient-centric approach. Develop yours with an active strategy to remove barriers, support engagement, and maintain it over time.

Tebra's Fullscript integration makes it easier to manage patients' supplements
Tebra's Fullscript integration makes it easier to manage patients' supplements
Tebra’s Fullscript integration: Professional supplement management built into your EHR

This Fullscript integration helps you recommend, deliver, and manage high-quality‬‭ supplements in one streamlined experience.

Middle-aged man sitting indoors, holding a coffee mug and looking at his smartphone in a bright, modern setting.
Middle-aged man sitting indoors, holding a coffee mug and looking at his smartphone in a bright, modern setting.
How patients and providers use ChatGPT in care

New research captures what happens when patients bring AI into care and how providers are responding within real-world clinical workflows and continuity of care.

A couple sitting together on a couch, reviewing healthcare information on a tablet in a bright living room.
A couple sitting together on a couch, reviewing healthcare information on a tablet in a bright living room.
How patients choose and drop doctors in a digital-first healthcare system

Today’s patients expect more than just good care — they want convenience, connection, digital access, and a doctor with a five-star rating.

Physician sits near window demonstrating emergency medicine burnout
Physician sits near window demonstrating emergency medicine burnout
Always on alert: Why burnout is so common in emergency medicine

Tebra survey data reveals statistical causes as well as real-world solutions for emergency medicine burnout.

Client speaking with provider experiencing mental health therapist burnout
Client speaking with provider experiencing mental health therapist burnout
The emotional and cognitive load driving burnout in mental health therapy

Tebra’s data shows how emotional labor, cognitive load, difficult patients, and admin work contribute to burnout among mental health therapists.

female physician experiencing burnout
female physician experiencing burnout
Survey data shows women physicians carry greater burnout burden: Understanding the divide

We explore reasons why women physicians face significantly higher burnout rates and potential solutions.

Tebra AI Smart Staff helping providers gain a competitive edge
Tebra AI Smart Staff helping providers gain a competitive edge
Your guide to Tebra’s AI tools for private practice

Discover how AI Smart Staff tackles documentation, reputation management, and monitoring patient feedback — allowing you to focus on patient care.

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