
Jean Lee, managing editor at The Intake
Jean Lee is a content expert with a background in journalism and marketing, driven by a passion for storytelling that inspires and informs. As the managing editor of The Intake, she is committed to supporting independent practices with content, insights, and resources tailored to help them navigate challenges and succeed in today’s evolving healthcare landscape.
Bachelor of Arts, sociology and media studies, University of California, Berkeley
Latest in Jean Lee, managing editor at The Intake
Buried in bureaucracy: How administrative work is driving burnout in cardiology
Cardiology practices are losing valuable patient care time to paperwork — here’s what’s driving burnout and how leading practices are fighting back.
Medical price transparency: How cost confusion delays care
Unexpected medical bills are causing patients to delay care, avoid treatment, and question their understanding about healthcare costs and coverage transitions.
The scamdemic: How fake healthcare messages are eroding patient trust and disrupting continuity of care
Healthcare scams are rising. New data shows how fake doctor messages disrupt continuity of care, increase no-shows, and strain medical practice operations.
Primary care under pressure: What 2025 burnout data reveals
New physician burnout statistics, causes, and solutions from Tebra’s 2025 survey
How medical billing automation can maximize efficiency: 4 strategies for billing companies
Find out how automation can help your billing company optimize operations, reduce errors, and free up staff for higher-value work.
Dental website design: 11 ways to improve your site
The best dental websites include design elements such as easy navigation and clear calls to action. Learn other ways to make sure prospective patients engage with your website.
When AI becomes indispensable: How ChatGPT is reshaping healthcare workflows and mental health
AI is changing the face of healthcare, not just operationally, but emotionally. Tebra surveyed 301 healthcare professionals to understand how deeply tools like ChatGPT have become embedded in daily clinical work. What emerged was a picture of growing reliance, hidden emotional ties, and an evolving digital ecosystem that’s both helpful and, at times, unsettling. For […]
Preventive care trends in healthcare today
More providers are embracing prevention-first approaches, but many feel undertrained and unsupported in applying core lifestyle medicine pillars within their current continuity of care models.
Out of office, out of care: How vacation season disrupts healthcare
Many patients delay care when their provider is out. Learn how private practices can better support continuity and trust.
Appointment delays and wait times: A patient and doctor report
Learn the factors behind long waits for medical care and strategies to improve the appointment process.
The true cost of medical billing
From unexpected fees to AI adoption, what’s changing in healthcare medical billing costs and medical billing services?
Electronic claims submission tips: Getting paid faster
Use these tips to streamline claims processing and enhance accuracy, allowing your practice to submit clean claims more efficiently and strengthen reimbursement without adding unnecessary workload.
Quiz: Is your medical practice staff ready for digital convenience?
Take this 2-minute quiz to determine your team’s digital readiness — and learn how automation can streamline your practice.
The complete guide to medical coding systems: All about ICD-10 and other codes you should know
When a simple coding error can cost thousands for a returning patient, there’s a lot on the line.
How to benchmark KPIs to measure and improve your clinic’s performance (+ free worksheet)
Discover how to use financial, operational, and clinical benchmarks to spot growth opportunities and fix what slows your clinic down. Track common metrics and compare results over a specific period with practical benchmarking and healthcare benchmarking.
Effective patient scheduling systems: Benefits and best practices
The most effective scheduling systems reduce manual work, improve accuracy, and create a convenient, seamless experience.
How to get medical billing clients (and scale faster) with Tebra
Mastering client acquisition requires both strong sales fundamentals and the right technology partner.
How to keep patients engaged in their healthcare journey
Better patient engagement requires a patient-centric approach. Develop yours with an active strategy to remove barriers, support engagement, and maintain it over time.
Tebra’s Fullscript integration: Professional supplement management built into your EHR
This Fullscript integration helps you recommend, deliver, and manage high-quality supplements in one streamlined experience.
How patients and providers use ChatGPT in care
New research captures what happens when patients bring AI into care and how providers are responding within real-world clinical workflows and continuity of care.
How patients choose and drop doctors in a digital-first healthcare system
Today’s patients expect more than just good care — they want convenience, connection, digital access, and a doctor with a five-star rating.
Always on alert: Why burnout is so common in emergency medicine
Tebra survey data reveals statistical causes as well as real-world solutions for emergency medicine burnout.
The emotional and cognitive load driving burnout in mental health therapy
Tebra’s data shows how emotional labor, cognitive load, difficult patients, and admin work contribute to burnout among mental health therapists.
Survey data shows women physicians carry greater burnout burden: Understanding the divide
We explore reasons why women physicians face significantly higher burnout rates and potential solutions.
Your guide to Tebra’s AI tools for private practice
Discover how AI Smart Staff tackles documentation, reputation management, and monitoring patient feedback — allowing you to focus on patient care.
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