Jean Lee, managing editor at The Intake

Jean Lee is a content expert with a background in journalism and marketing, driven by a passion for storytelling that inspires and informs. As the managing editor of The Intake, she is committed to supporting independent practices with content, insights, and resources tailored to help them navigate challenges and succeed in today’s evolving healthcare landscape.

  • Bachelor of Arts, sociology and media studies, University of California, Berkeley

Latest in Jean Lee, managing editor at The Intake

2025 healthcare observances
2025 healthcare observances
Complete 2026 calendar of health observances and holidays in the United States

This 2026 health observances calendar and guide is your go-to resource for planning campaigns that engage patients, promote preventive care, and elevate your practice’s role in the community.

Smiling female doctor in an office reviewing medical notes on her laptop with medication bottles and paperwork on the desk.
Smiling female doctor in an office reviewing medical notes on her laptop with medication bottles and paperwork on the desk.
How to get paid in 2025: Strategies for overcoming healthcare industry challenges

Check in with your processes and people to prevent billing errors, cut claim denials, and protect your revenue cycle and workflows.

Billing statement and stethoscope with revenue cycle management healthcare news
Billing statement and stethoscope with revenue cycle management healthcare news
Healing or hurting? The impact of healthcare costs on patient well-being

Patients and medical professionals weigh in on healthcare affordability and how the economy can affect well-being.

Medical office manager calculates reimbursements after learning how practices can get paid with new credit reporting
Medical office manager calculates reimbursements after learning how practices can get paid with new credit reporting
How practices can get paid in the new era of credit reporting

With increasing legislation around banning overdue medical bills from credit reports, practices must adapt to a patient-centric payment strategy. Learn how improved communication, flexible options, and digital tools can drive faster payments and stronger financial health.

A doctor in a white coat is speaking with a patient seated across a desk, whose hands are clasped and wearing a smartwatch. A tablet on the desk displays health metrics like sleep tracking and heart rate in a dashboard format.
A doctor in a white coat is speaking with a patient seated across a desk, whose hands are clasped and wearing a smartwatch. A tablet on the desk displays health metrics like sleep tracking and heart rate in a dashboard format.
AI in private practice

Private practices are adopting AI-powered tools to ease workloads and improve care, but concerns remain.

Get expert tips, guides, and valuable insights for your medical practice
A doctor using a stethoscope to check a male patient's heartbeat in a medical office.
A doctor using a stethoscope to check a male patient's heartbeat in a medical office.
Why patients miss appointments — and how practices can help

No-shows and canceled appointments are costing practices over $22,000 per year.

Header image for Healthcare Subscription Models: Are Patients Ready for It?
Header image for Healthcare Subscription Models: Are Patients Ready for It?
Healthcare subscription models: Are patients ready for it?

Exploring patient interest, concerns, and trust in subscription-based healthcare.

A female doctor and an older male patient sit on a couch, reviewing information on a tablet together in a calm, home-like setting.
A female doctor and an older male patient sit on a couch, reviewing information on a tablet together in a calm, home-like setting.
70% of patients unaware of changing HIPAA Security Rule

As HIPAA rules update in 2025, patients and providers remain divided on privacy, accountability, and trust in health tech.

Smiling female doctor with a stethoscope talks to an older woman patient in a medical office.
Smiling female doctor with a stethoscope talks to an older woman patient in a medical office.
The year-end healthcare crunch: How deductibles and demand shape patient and professional behavior

Patients are rushing to book last-minute appointments before deductibles reset, while professionals face burnout and holiday disruptions.

A young man standing outside in a park, smiling at his phone while holding a water bottle, with soft greenery blurred in the background.
A young man standing outside in a park, smiling at his phone while holding a water bottle, with soft greenery blurred in the background.
Healthmaxxing IRL: How patients and providers feel about viral wellness extremes

Social media has changed how Americans approach their health – from initial research to secure patient messaging – but not always in ways providers would recommend.

Patient appointment scheduling lifts the burden on practices.
Patient appointment scheduling lifts the burden on practices.
Effective patient scheduling systems: Benefits and best practices

The most effective scheduling systems reduce manual work, improve accuracy, and create a convenient, seamless experience.

Physician who uses electronic claims submission for timely filing
Physician who uses electronic claims submission for timely filing
Electronic claims submission tips: Getting paid faster

Use these tips to streamline claims processing and enhance accuracy, allowing your practice to submit clean claims more efficiently and strengthen reimbursement without adding unnecessary workload.

A middle-aged male doctor in a white coat gently consoles a young female patient in a hospital gown, seated on an exam table in a brightly lit medical room.
A middle-aged male doctor in a white coat gently consoles a young female patient in a hospital gown, seated on an exam table in a brightly lit medical room.
Why patients are skipping specialty care and how practices can adapt

Rising costs and financial uncertainty are causing patients to delay care, but digital solutions may help specialty providers keep appointments on the books.

A male doctor in a white coat discusses paperwork with a male patient at a desk, both appearing engaged and focused. Natural light streams through the window behind them, creating a bright and calm setting.
A male doctor in a white coat discusses paperwork with a male patient at a desk, both appearing engaged and focused. Natural light streams through the window behind them, creating a bright and calm setting.
Sliding fee scale: Ensuring affordable healthcare access

A sliding free scale is a pricing system where the cost of a product or service is adjusted based on a customer’s ability to pay, typically determined by their income.

A medical professional reviewing patient information on a clipboard in a well-lit, organized office, symbolizing focus and quality care.
A medical professional reviewing patient information on a clipboard in a well-lit, organized office, symbolizing focus and quality care.
TRVU and RVU: How to analyze reimbursement and profitability

Use relative value units (RVUs) to compare services and sharpen reimbursement across every payer, guiding each provider and everyday practice management decisions.

Smiling doctor using laptop in modern medical office to review clinic performance metrics and patient data.
Smiling doctor using laptop in modern medical office to review clinic performance metrics and patient data.
How to benchmark KPIs to measure and improve your clinic’s performance (+ free worksheet) 

Discover how to use financial, operational, and clinical benchmarks to spot growth opportunities and fix what slows your clinic down. Track common metrics and compare results over a specific period with practical benchmarking and healthcare benchmarking.

Smiling professional working at a laptop in a bright office, analyzing financial data with documents and a smartphone on the desk.
Smiling professional working at a laptop in a bright office, analyzing financial data with documents and a smartphone on the desk.
How to reduce medical billing underpayments

Learn how to improve payment tracking, prevent underpaid claims in medical billing, and protect reimbursement.

Image shows a woman on vacation holding a baby while on a video call with a doctor on her laptop at a wooden table.
Image shows a woman on vacation holding a baby while on a video call with a doctor on her laptop at a wooden table.
Out of office, out of care: How vacation season disrupts healthcare

Many patients delay care when their provider is out. Learn how private practices can better support continuity and trust.

modifier 33
modifier 33
Coding rules for modifier 33 and modifier PT

Modifier 33 and modifier PT affect medical claims processing for colorectal screening and related services.

ICD-10 codes explained
ICD-10 codes explained
The complete guide to medical coding systems: All about ICD-10 and other codes you should know

When a simple coding error can cost thousands for a returning patient, there’s a lot on the line.

Medical biller working at dual monitors in office
Medical biller working at dual monitors in office
How to adopt a sales mindset as a medical biller

By honing sales skills and focusing on providing value, medical billing companies can better demonstrate their worth to potential clients and grow their business.

hand of medical professional using calculator
hand of medical professional using calculator
The true cost of medical billing

From unexpected fees to AI adoption, what’s changing in healthcare medical billing costs and medical billing services?

tax refunds and healthcare costs
tax refunds and healthcare costs
2024 survey unveils tax refunds’ role in covering healthcare costs

Americans share how a healthcare tax refund fits into real budgets in 2024, from rising health coverage costs to overdue bills. Our survey looks at the practical ways people use a tax return to keep up with healthcare expenses without delaying routine or needed care.

two healthcare professionals, one in a wheelchair and one standing, brainstorming how to boost patient engagement
two healthcare professionals, one in a wheelchair and one standing, brainstorming how to boost patient engagement
How to keep patients engaged in their healthcare journey

Better patient engagement requires a patient-centric approach. Develop yours with an active strategy to remove barriers, support engagement, and maintain it over time.

How online reviews shape patient trust, loyalty, and specialist growth
How online reviews shape patient trust, loyalty, and specialist growth
How online reviews shape patient trust, loyalty, and specialist growth in 2025

Online reputation signals—star ratings, recency, response tone, and review volume—now function as decision shortcuts for patients comparing specialists and locations across Google, Healthgrades, Zocdoc, and Yelp.

of 3 pages
Older Posts
Get expert tips, guides, and valuable insights for your medical practice

Stay Ahead with Expert Healthcare & Billing Insights

Get the latest industry updates, financial tips, and expert strategies — delivered straight to your inbox.