
Jean Lee, managing editor at The Intake
Jean Lee is a content expert with a background in journalism and marketing, driven by a passion for storytelling that inspires and informs. As the managing editor of The Intake, she is committed to supporting independent practices with content, insights, and resources tailored to help them navigate challenges and succeed in today’s evolving healthcare landscape.
Bachelor of Arts, sociology and media studies, University of California, Berkeley
Latest in Jean Lee, managing editor at The Intake
Complete 2026 calendar of health observances and holidays in the United States
This 2026 health observances calendar and guide is your go-to resource for planning campaigns that engage patients, promote preventive care, and elevate your practice’s role in the community.
How to get paid in 2025: Strategies for overcoming healthcare industry challenges
Check in with your processes and people to prevent billing errors, cut claim denials, and protect your revenue cycle and workflows.
Healing or hurting? The impact of healthcare costs on patient well-being
Patients and medical professionals weigh in on healthcare affordability and how the economy can affect well-being.
How practices can get paid in the new era of credit reporting
With increasing legislation around banning overdue medical bills from credit reports, practices must adapt to a patient-centric payment strategy. Learn how improved communication, flexible options, and digital tools can drive faster payments and stronger financial health.
AI in private practice
Private practices are adopting AI-powered tools to ease workloads and improve care, but concerns remain.
Why patients miss appointments — and how practices can help
No-shows and canceled appointments are costing practices over $22,000 per year.
Healthcare subscription models: Are patients ready for it?
Exploring patient interest, concerns, and trust in subscription-based healthcare.
70% of patients unaware of changing HIPAA Security Rule
As HIPAA rules update in 2025, patients and providers remain divided on privacy, accountability, and trust in health tech.
The year-end healthcare crunch: How deductibles and demand shape patient and professional behavior
Patients are rushing to book last-minute appointments before deductibles reset, while professionals face burnout and holiday disruptions.
Healthmaxxing IRL: How patients and providers feel about viral wellness extremes
Social media has changed how Americans approach their health – from initial research to secure patient messaging – but not always in ways providers would recommend.
Effective patient scheduling systems: Benefits and best practices
The most effective scheduling systems reduce manual work, improve accuracy, and create a convenient, seamless experience.
Electronic claims submission tips: Getting paid faster
Use these tips to streamline claims processing and enhance accuracy, allowing your practice to submit clean claims more efficiently and strengthen reimbursement without adding unnecessary workload.
Why patients are skipping specialty care and how practices can adapt
Rising costs and financial uncertainty are causing patients to delay care, but digital solutions may help specialty providers keep appointments on the books.
Sliding fee scale: Ensuring affordable healthcare access
A sliding free scale is a pricing system where the cost of a product or service is adjusted based on a customer’s ability to pay, typically determined by their income.
TRVU and RVU: How to analyze reimbursement and profitability
Use relative value units (RVUs) to compare services and sharpen reimbursement across every payer, guiding each provider and everyday practice management decisions.
How to benchmark KPIs to measure and improve your clinic’s performance (+ free worksheet)
Discover how to use financial, operational, and clinical benchmarks to spot growth opportunities and fix what slows your clinic down. Track common metrics and compare results over a specific period with practical benchmarking and healthcare benchmarking.
How to reduce medical billing underpayments
Learn how to improve payment tracking, prevent underpaid claims in medical billing, and protect reimbursement.
Out of office, out of care: How vacation season disrupts healthcare
Many patients delay care when their provider is out. Learn how private practices can better support continuity and trust.
Coding rules for modifier 33 and modifier PT
Modifier 33 and modifier PT affect medical claims processing for colorectal screening and related services.
The complete guide to medical coding systems: All about ICD-10 and other codes you should know
When a simple coding error can cost thousands for a returning patient, there’s a lot on the line.
How to adopt a sales mindset as a medical biller
By honing sales skills and focusing on providing value, medical billing companies can better demonstrate their worth to potential clients and grow their business.
The true cost of medical billing
From unexpected fees to AI adoption, what’s changing in healthcare medical billing costs and medical billing services?
2024 survey unveils tax refunds’ role in covering healthcare costs
Americans share how a healthcare tax refund fits into real budgets in 2024, from rising health coverage costs to overdue bills. Our survey looks at the practical ways people use a tax return to keep up with healthcare expenses without delaying routine or needed care.
How to keep patients engaged in their healthcare journey
Better patient engagement requires a patient-centric approach. Develop yours with an active strategy to remove barriers, support engagement, and maintain it over time.
How online reviews shape patient trust, loyalty, and specialist growth in 2025
Online reputation signals—star ratings, recency, response tone, and review volume—now function as decision shortcuts for patients comparing specialists and locations across Google, Healthgrades, Zocdoc, and Yelp.
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