Jean Lee, managing editor at The Intake

Jean Lee is a content expert with a background in journalism and marketing, driven by a passion for storytelling that inspires and informs. As the managing editor of The Intake, she is committed to supporting independent practices with content, insights, and resources tailored to help them navigate challenges and succeed in today’s evolving healthcare landscape.

  • Bachelor of Arts, sociology and media studies, University of California, Berkeley

Latest in Jean Lee, managing editor at The Intake

Smiling professional working at a laptop in a bright office, analyzing financial data with documents and a smartphone on the desk.
Smiling professional working at a laptop in a bright office, analyzing financial data with documents and a smartphone on the desk.
How to reduce medical billing underpayments

Learn how to improve payment tracking, prevent underpaid claims in medical billing, and protect reimbursement.

modifier 33
modifier 33
Coding rules for modifier 33 and modifier PT

Modifier 33 and modifier PT affect medical claims processing for colorectal screening and related services.

Medical biller working at dual monitors in office
Medical biller working at dual monitors in office
How to adopt a sales mindset as a medical biller

By honing sales skills and focusing on providing value, medical billing companies can better demonstrate their worth to potential clients and grow their business.

tax refunds and healthcare costs
tax refunds and healthcare costs
2024 survey unveils tax refunds’ role in covering healthcare costs

Americans share how a healthcare tax refund fits into real budgets in 2024, from rising health coverage costs to overdue bills. Our survey looks at the practical ways people use a tax return to keep up with healthcare expenses without delaying routine or needed care.

How online reviews shape patient trust, loyalty, and specialist growth
How online reviews shape patient trust, loyalty, and specialist growth
How online reviews shape patient trust, loyalty, and specialist growth in 2025

Online reputation signals—star ratings, recency, response tone, and review volume—now function as decision shortcuts for patients comparing specialists and locations across Google, Healthgrades, Zocdoc, and Yelp.

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Smiling senior doctor shaking hands with a colleague while another medical professional looks on in a hospital office.
Smiling senior doctor shaking hands with a colleague while another medical professional looks on in a hospital office.
Onboarding a new practice: A guide for medical billing companies

Onboard new practice clients with a clear onboarding process that creates a strong first impression and delivers a smoother onboarding experience from intake to first claims.

helping retirees navigate the medical system
helping retirees navigate the medical system
A guide for helping retirees navigate the healthcare system

The US Healthcare system can be challenging for many patients, especially retirees. Learn how to assist older patients with medicare and other medical challenges.

a Black doctor using a tablet to take steps to protect patient privacy
a Black doctor using a tablet to take steps to protect patient privacy
4 steps to protect patient privacy you can implement right now

Regulatory compliance, internal audits, secure software, and patient education are all foundational to protect patient privacy.

Medical biller team works together exemplifying what resilient billing companies do differently
Medical biller team works together exemplifying what resilient billing companies do differently
What resilient medical billing companies do differently (and how to follow their lead)

Discover how top billing companies build resilience without bigger budgets — through smart systems, clear processes, and strategic automation.

dry january 2024 trends
dry january 2024 trends
Cheers to health: Medical benefits of Dry January and cutting back on alcohol

A look at the rising trends of Dry January and Damp January and their impact on mental and physical health as revealed by regional interest and healthcare experts.

medical billing staff practicing cybersecurity to protect patient data
medical billing staff practicing cybersecurity to protect patient data
Cybersecurity in medical billing: Protecting patient data in the age of AI

Cybersecurity has shifted from an IT concern to business-critical priority.

The image shows a couple sitting closely together at a table, looking concerned as they review paperwork, with a coffee cup and pen in front of them.
The image shows a couple sitting closely together at a table, looking concerned as they review paperwork, with a coffee cup and pen in front of them.
The Big Beautiful Bill in practice

A new law aims to reform US healthcare, but patients and providers are already reporting more confusion, mistrust, and administrative burden.

How billing leaders are adapting to compliance shifts
How billing leaders are adapting to compliance shifts
From HIPAA updates to Medicare audits: How billing leaders are adapting to compliance shifts

Learn how medical billing companies are turning expanding HIPAA enforcement, Medicare Advantage audits, and rising client expectations into competitive advantages.

US search trend data for medical symptoms and advice
US search trend data for medical symptoms and advice
Online medical advice: How Google and TikTok are shaping patient behaviors

Explore the impact of digital searches on health concerns and the growing reliance on online advice over traditional medical consultations.

A healthcare professional discussing a chart with a patient in a clinical setting.
A healthcare professional discussing a chart with a patient in a clinical setting.
The silent struggle: Why patients hesitate to ask about GLP-1 medications

Many patients want to ask their doctors about GLP-1 medications — but over half are staying silent.

A male doctor in a white coat and stethoscope smiles warmly at a female patient while resting a reassuring hand on her shoulder during a consultation.
A male doctor in a white coat and stethoscope smiles warmly at a female patient while resting a reassuring hand on her shoulder during a consultation.
The hidden cost of switching doctors

Why patients change providers, the real-world impacts on patient trust and practice efficiency and how digital healthcare solutions reduce friction.

The mental health playlist: What songs help patients through tough times?

Discover which songs, artists, and genres patients turn to most when they’re struggling.

doctor pictured using calculate to calculate mental health services
doctor pictured using calculate to calculate mental health services
Mental healthcare costs, challenges, and consequences

Analyzing the true cost and accessibility of mental healthcare for Americans

hero image of person looking up health-related search terms
hero image of person looking up health-related search terms
Hidden threats in your health-related Google searches

Explore the hidden cyber risks in common health searches and learn how to protect yourself while seeking medical information online.

older femme person listening to music in headphones
older femme person listening to music in headphones
Healing harmonies: Top music for mental health

People often listen to these artists and genres to support their mental health and well-being

GLP-1 Medication in a box
GLP-1 Medication in a box
26% plan to include GLP-1 meds in 2025 goals, led by 37% of Gen Z

Learn how weight-loss drugs are redefining health priorities in the New Year

woman watching tiktok medical advice videos
woman watching tiktok medical advice videos
Misleading medical advice on TikTok: Separating fact from fiction

Recent Tebra research reveals a startling amount of misleading medical advice on TikTok, raising concerns about the potential impact on healthcare decisions.

healthcare struggles after a move
healthcare struggles after a move
Finding a new healthcare provider after a move can be a struggle

New research finds Americans face significant delays in medical care after relocating

doctor in a lab setting
doctor in a lab setting
Dr. AI? How artificial intelligence is transforming the patient-provider dynamic

Explore AI’s impact on patient care, practices, and the future of healthcare through expert insights and real-world findings.

Perceptions of Suzetrigine: The first “nonaddictive” painkiller

Could this be the safer alternative that patients and healthcare professionals have been waiting for?

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