
Jean Lee, managing editor at The Intake
Jean Lee is a content expert with a background in journalism and marketing, driven by a passion for storytelling that inspires and informs. As the managing editor of The Intake, she is committed to supporting independent practices with content, insights, and resources tailored to help them navigate challenges and succeed in today’s evolving healthcare landscape.
Bachelor of Arts, sociology and media studies, University of California, Berkeley
Latest in Jean Lee, managing editor at The Intake
2024 survey unveils tax refunds’ role in covering healthcare costs
Americans share how a healthcare tax refund fits into real budgets in 2024, from rising health coverage costs to overdue bills. Our survey looks at the practical ways people use a tax return to keep up with healthcare expenses without delaying routine or needed care.
How to keep patients engaged in their healthcare journey
Better patient engagement requires a patient-centric approach. Develop yours with an active strategy to remove barriers, support engagement, and maintain it over time.
How online reviews shape patient trust, loyalty, and specialist growth in 2025
Online reputation signals—star ratings, recency, response tone, and review volume—now function as decision shortcuts for patients comparing specialists and locations across Google, Healthgrades, Zocdoc, and Yelp.
Onboarding a new practice: A guide for medical billing companies
Onboard new practice clients with a clear onboarding process that creates a strong first impression and delivers a smoother onboarding experience from intake to first claims.
Hypergrowth in healthcare: How marketing teams can thrive
Learn how healthcare companies scale strategies during rapid expansion.
A guide for helping retirees navigate the healthcare system
The US Healthcare system can be challenging for many patients, especially retirees. Learn how to assist older patients with medicare and other medical challenges.
4 steps to protect patient privacy you can implement right now
Regulatory compliance, internal audits, secure software, and patient education are all foundational to protect patient privacy.
Dental website design: 11 ways to improve your site
The best dental websites include design elements such as easy navigation and clear calls to action. Learn other ways to make sure prospective patients engage with your website.
What resilient medical billing companies do differently (and how to follow their lead)
Discover how top billing companies build resilience without bigger budgets — through smart systems, clear processes, and strategic automation.
Cheers to health: Medical benefits of Dry January and cutting back on alcohol
A look at the rising trends of Dry January and Damp January and their impact on mental and physical health as revealed by regional interest and healthcare experts.
Cybersecurity in medical billing: Protecting patient data in the age of AI
Cybersecurity has shifted from an IT concern to business-critical priority.
The Big Beautiful Bill in practice
A new law aims to reform US healthcare, but patients and providers are already reporting more confusion, mistrust, and administrative burden.
Quiz: Is your medical practice staff ready for digital convenience?
Take this 2-minute quiz to determine your team’s digital readiness — and learn how automation can streamline your practice.
From HIPAA updates to Medicare audits: How billing leaders are adapting to compliance shifts
Learn how medical billing companies are turning expanding HIPAA enforcement, Medicare Advantage audits, and rising client expectations into competitive advantages.
Tebra’s Fullscript integration: Professional supplement management built into your EHR
This Fullscript integration helps you recommend, deliver, and manage high-quality supplements in one streamlined experience.
Online medical advice: How Google and TikTok are shaping patient behaviors
Explore the impact of digital searches on health concerns and the growing reliance on online advice over traditional medical consultations.
How to get medical billing clients (and scale faster) with Tebra
Mastering client acquisition requires both strong sales fundamentals and the right technology partner.
The silent struggle: Why patients hesitate to ask about GLP-1 medications
Many patients want to ask their doctors about GLP-1 medications — but over half are staying silent.
The hidden cost of switching doctors
Why patients change providers, the real-world impacts on patient trust and practice efficiency and how digital healthcare solutions reduce friction.
How medical billing automation can maximize efficiency: 4 strategies for billing companies
Find out how automation can help your billing company optimize operations, reduce errors, and free up staff for higher-value work.
The mental health playlist: What songs help patients through tough times?
Discover which songs, artists, and genres patients turn to most when they’re struggling.
Mental healthcare costs, challenges, and consequences
Analyzing the true cost and accessibility of mental healthcare for Americans
Appointment delays and wait times: A patient and doctor report
Learn the factors behind long waits for medical care and strategies to improve the appointment process.
Hidden threats in your health-related Google searches
Explore the hidden cyber risks in common health searches and learn how to protect yourself while seeking medical information online.
Healing harmonies: Top music for mental health
People often listen to these artists and genres to support their mental health and well-being
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