Jean Lee, managing editor at The Intake

Jean Lee is a content expert with a background in journalism and marketing, driven by a passion for storytelling that inspires and informs. As the managing editor of The Intake, she is committed to supporting independent practices with content, insights, and resources tailored to help them navigate challenges and succeed in today’s evolving healthcare landscape.

  • Bachelor of Arts, sociology and media studies, University of California, Berkeley

Latest in Jean Lee, managing editor at The Intake

tax refunds and healthcare costs
tax refunds and healthcare costs
2024 survey unveils tax refunds’ role in covering healthcare costs

Americans share how a healthcare tax refund fits into real budgets in 2024, from rising health coverage costs to overdue bills. Our survey looks at the practical ways people use a tax return to keep up with healthcare expenses without delaying routine or needed care.

two healthcare professionals, one in a wheelchair and one standing, brainstorming how to boost patient engagement
two healthcare professionals, one in a wheelchair and one standing, brainstorming how to boost patient engagement
How to keep patients engaged in their healthcare journey

Better patient engagement requires a patient-centric approach. Develop yours with an active strategy to remove barriers, support engagement, and maintain it over time.

How online reviews shape patient trust, loyalty, and specialist growth
How online reviews shape patient trust, loyalty, and specialist growth
How online reviews shape patient trust, loyalty, and specialist growth in 2025

Online reputation signals—star ratings, recency, response tone, and review volume—now function as decision shortcuts for patients comparing specialists and locations across Google, Healthgrades, Zocdoc, and Yelp.

Smiling senior doctor shaking hands with a colleague while another medical professional looks on in a hospital office.
Smiling senior doctor shaking hands with a colleague while another medical professional looks on in a hospital office.
Onboarding a new practice: A guide for medical billing companies

Onboard new practice clients with a clear onboarding process that creates a strong first impression and delivers a smoother onboarding experience from intake to first claims.

doctors in clinic setting looking at charts together
doctors in clinic setting looking at charts together
Hypergrowth in healthcare: How marketing teams can thrive

Learn how healthcare companies scale strategies during rapid expansion.

Get expert tips, guides, and valuable insights for your medical practice
helping retirees navigate the medical system
helping retirees navigate the medical system
A guide for helping retirees navigate the healthcare system

The US Healthcare system can be challenging for many patients, especially retirees. Learn how to assist older patients with medicare and other medical challenges.

a Black doctor using a tablet to take steps to protect patient privacy
a Black doctor using a tablet to take steps to protect patient privacy
4 steps to protect patient privacy you can implement right now

Regulatory compliance, internal audits, secure software, and patient education are all foundational to protect patient privacy.

patient coming to dentist after admiring practice’s effective dental website design
patient coming to dentist after admiring practice’s effective dental website design
Dental website design: 11 ways to improve your site

The best dental websites include design elements such as easy navigation and clear calls to action. Learn other ways to make sure prospective patients engage with your website.

Medical biller team works together exemplifying what resilient billing companies do differently
Medical biller team works together exemplifying what resilient billing companies do differently
What resilient medical billing companies do differently (and how to follow their lead)

Discover how top billing companies build resilience without bigger budgets — through smart systems, clear processes, and strategic automation.

dry january 2024 trends
dry january 2024 trends
Cheers to health: Medical benefits of Dry January and cutting back on alcohol

A look at the rising trends of Dry January and Damp January and their impact on mental and physical health as revealed by regional interest and healthcare experts.

medical billing staff practicing cybersecurity to protect patient data
medical billing staff practicing cybersecurity to protect patient data
Cybersecurity in medical billing: Protecting patient data in the age of AI

Cybersecurity has shifted from an IT concern to business-critical priority.

The image shows a couple sitting closely together at a table, looking concerned as they review paperwork, with a coffee cup and pen in front of them.
The image shows a couple sitting closely together at a table, looking concerned as they review paperwork, with a coffee cup and pen in front of them.
The Big Beautiful Bill in practice

A new law aims to reform US healthcare, but patients and providers are already reporting more confusion, mistrust, and administrative burden.

medical practice staff taking readiness for digital convenience quiz
medical practice staff taking readiness for digital convenience quiz
Quiz: Is your medical practice staff ready for digital convenience?

Take this 2-minute quiz to determine your team’s digital readiness — and learn how automation can streamline your practice.

How billing leaders are adapting to compliance shifts
How billing leaders are adapting to compliance shifts
From HIPAA updates to Medicare audits: How billing leaders are adapting to compliance shifts

Learn how medical billing companies are turning expanding HIPAA enforcement, Medicare Advantage audits, and rising client expectations into competitive advantages.

Tebra's Fullscript integration makes it easier to manage patients' supplements
Tebra's Fullscript integration makes it easier to manage patients' supplements
Tebra’s Fullscript integration: Professional supplement management built into your EHR

This Fullscript integration helps you recommend, deliver, and manage high-quality‬‭ supplements in one streamlined experience.

US search trend data for medical symptoms and advice
US search trend data for medical symptoms and advice
Online medical advice: How Google and TikTok are shaping patient behaviors

Explore the impact of digital searches on health concerns and the growing reliance on online advice over traditional medical consultations.

medical billing clients with Tebra
medical billing clients with Tebra
How to get medical billing clients (and scale faster) with Tebra

Mastering client acquisition requires both strong sales fundamentals and the right technology partner.

A healthcare professional discussing a chart with a patient in a clinical setting.
A healthcare professional discussing a chart with a patient in a clinical setting.
The silent struggle: Why patients hesitate to ask about GLP-1 medications

Many patients want to ask their doctors about GLP-1 medications — but over half are staying silent.

A male doctor in a white coat and stethoscope smiles warmly at a female patient while resting a reassuring hand on her shoulder during a consultation.
A male doctor in a white coat and stethoscope smiles warmly at a female patient while resting a reassuring hand on her shoulder during a consultation.
The hidden cost of switching doctors

Why patients change providers, the real-world impacts on patient trust and practice efficiency and how digital healthcare solutions reduce friction.

Biller smiles in office after applying medical billing automation strategies
Biller smiles in office after applying medical billing automation strategies
How medical billing automation can maximize efficiency: 4 strategies for billing companies

Find out how automation can help your billing company optimize operations, reduce errors, and free up staff for higher-value work.

The mental health playlist: What songs help patients through tough times?

Discover which songs, artists, and genres patients turn to most when they’re struggling.

doctor pictured using calculate to calculate mental health services
doctor pictured using calculate to calculate mental health services
Mental healthcare costs, challenges, and consequences

Analyzing the true cost and accessibility of mental healthcare for Americans

doctor holding hand of elderly patient
doctor holding hand of elderly patient
Appointment delays and wait times: A patient and doctor report

Learn the factors behind long waits for medical care and strategies to improve the appointment process.

hero image of person looking up health-related search terms
hero image of person looking up health-related search terms
Hidden threats in your health-related Google searches

Explore the hidden cyber risks in common health searches and learn how to protect yourself while seeking medical information online.

older femme person listening to music in headphones
older femme person listening to music in headphones
Healing harmonies: Top music for mental health

People often listen to these artists and genres to support their mental health and well-being

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