Jean Lee, managing editor at The Intake

Jean Lee is a content expert with a background in journalism and marketing, driven by a passion for storytelling that inspires and informs. As the managing editor of The Intake, she is committed to supporting independent practices with content, insights, and resources tailored to help them navigate challenges and succeed in today’s evolving healthcare landscape.

  • Bachelor of Arts, sociology and media studies, University of California, Berkeley

Latest in Jean Lee, managing editor at The Intake

ICD-10 codes explained
ICD-10 codes explained
The complete guide to medical coding systems: All about ICD-10 and other codes you should know

When a simple coding error can cost thousands for a returning patient, there’s a lot on the line.

How billing leaders are adapting to compliance shifts
How billing leaders are adapting to compliance shifts
From HIPAA updates to Medicare audits: How billing leaders are adapting to compliance shifts

Learn how medical billing companies are turning expanding HIPAA enforcement, Medicare Advantage audits, and rising client expectations into competitive advantages.

A medical professional reviewing patient information on a clipboard in a well-lit, organized office, symbolizing focus and quality care.
A medical professional reviewing patient information on a clipboard in a well-lit, organized office, symbolizing focus and quality care.
TRVU and RVU: How to analyze reimbursement and profitability

Use relative value units (RVUs) to compare services and sharpen reimbursement across every payer, guiding each provider and everyday practice management decisions.

medical billing clients with Tebra
medical billing clients with Tebra
How to get medical billing clients (and scale faster) with Tebra

Mastering client acquisition requires both strong sales fundamentals and the right technology partner.

AI and automation in medical billing
AI and automation in medical billing
AI and automation in medical billing: Separating hype from reality

Understanding the differences between automation and AI is pivotal for making smart investments that deliver long-term value for your billing company.

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Medical biller working at dual monitors in office
Medical biller working at dual monitors in office
How to adopt a sales mindset as a medical biller

By honing sales skills and focusing on providing value, medical billing companies can better demonstrate their worth to potential clients and grow their business.

Smiling doctor using laptop in modern medical office to review clinic performance metrics and patient data.
Smiling doctor using laptop in modern medical office to review clinic performance metrics and patient data.
How to benchmark KPIs to measure and improve your clinic’s performance (+ free worksheet) 

Discover how to use financial, operational, and clinical benchmarks to spot growth opportunities and fix what slows your clinic down. Track common metrics and compare results over a specific period with practical benchmarking and healthcare benchmarking.

doctor in a lab setting
doctor in a lab setting
Dr. AI? How artificial intelligence is transforming the patient-provider dynamic

Explore AI’s impact on patient care, practices, and the future of healthcare through expert insights and real-world findings.

The mental health playlist: What songs help patients through tough times?

Discover which songs, artists, and genres patients turn to most when they’re struggling.

healthcare struggles after a move
healthcare struggles after a move
Finding a new healthcare provider after a move can be a struggle

New research finds Americans face significant delays in medical care after relocating

A middle-aged male doctor in a white coat gently consoles a young female patient in a hospital gown, seated on an exam table in a brightly lit medical room.
A middle-aged male doctor in a white coat gently consoles a young female patient in a hospital gown, seated on an exam table in a brightly lit medical room.
Why patients are skipping specialty care and how practices can adapt

Rising costs and financial uncertainty are causing patients to delay care, but digital solutions may help specialty providers keep appointments on the books.

Header image for Healthcare Subscription Models: Are Patients Ready for It?
Header image for Healthcare Subscription Models: Are Patients Ready for It?
Healthcare subscription models: Are patients ready for it?

Exploring patient interest, concerns, and trust in subscription-based healthcare.

tax refunds and healthcare costs
tax refunds and healthcare costs
2024 survey unveils tax refunds’ role in covering healthcare costs

Americans share how a healthcare tax refund fits into real budgets in 2024, from rising health coverage costs to overdue bills. Our survey looks at the practical ways people use a tax return to keep up with healthcare expenses without delaying routine or needed care.

Thumbnail image from Tebra featuring a nurse in scrubs holding a tablet, with a blurred background of medical staff, highlighting themes of reflection and stress in the nursing profession.
Thumbnail image from Tebra featuring a nurse in scrubs holding a tablet, with a blurred background of medical staff, highlighting themes of reflection and stress in the nursing profession.
Nursing, burnout and admin strain — would nurses choose the same path?

Stress and limited support are causing many nurses to question whether they’d choose this path again.

A young man standing outside in a park, smiling at his phone while holding a water bottle, with soft greenery blurred in the background.
A young man standing outside in a park, smiling at his phone while holding a water bottle, with soft greenery blurred in the background.
Healthmaxxing IRL: How patients and providers feel about viral wellness extremes

Social media has changed how Americans approach their health – from initial research to secure patient messaging – but not always in ways providers would recommend.

Healthcare provider administering a flu shot to a patient’s upper arm during a clinic visit.
Healthcare provider administering a flu shot to a patient’s upper arm during a clinic visit.
The decline of the flu shot: Where vaccination is dropping and why

Flu vaccination rates have fallen dramatically in recent years, and new research reveals how changing clinical eligibility perceptions and patient access barriers are driving the shift.

Healthcare worker in scrubs seated at a desk in a medical office, typing on a computer keyboard while looking at the monitor. Office desk has a phone, documents, and desk lamp.
Healthcare worker in scrubs seated at a desk in a medical office, typing on a computer keyboard while looking at the monitor. Office desk has a phone, documents, and desk lamp.
When AI becomes indispensable: How ChatGPT is reshaping healthcare workflows and mental health

AI is changing the face of healthcare, not just operationally, but emotionally. Tebra surveyed 301 healthcare professionals to understand how deeply tools like ChatGPT have become embedded in daily clinical work. What emerged was a picture of growing reliance, hidden emotional ties, and an evolving digital ecosystem that’s both helpful and, at times, unsettling. For […]

GLP-1 Medication in a box
GLP-1 Medication in a box
26% plan to include GLP-1 meds in 2025 goals, led by 37% of Gen Z

Learn how weight-loss drugs are redefining health priorities in the New Year

Smiling female doctor with a stethoscope talks to an older woman patient in a medical office.
Smiling female doctor with a stethoscope talks to an older woman patient in a medical office.
The scamdemic: How fake healthcare messages are eroding patient trust and disrupting continuity of care

Healthcare scams are rising. New data shows how fake doctor messages disrupt continuity of care, increase no-shows, and strain medical practice operations.

A female doctor and an older male patient sit on a couch, reviewing AI healthcare information on a tablet together.
A female doctor and an older male patient sit on a couch, reviewing AI healthcare information on a tablet together.
70% of patients unaware of changing HIPAA Security Rule

As HIPAA rules update in 2025, patients and providers remain divided on privacy, accountability, and trust in health tech.

prescription medication bottle with blurry provider in background
prescription medication bottle with blurry provider in background
Do lower prices make generic medications the top choice for Americans?

Exploring cost savings, perceived effectiveness, and the role of medication type in American buying habits.

Perceptions of Suzetrigine: The first “nonaddictive” painkiller

Could this be the safer alternative that patients and healthcare professionals have been waiting for?

Smiling female doctor with a stethoscope talks to an older woman patient in a medical office.
Smiling female doctor with a stethoscope talks to an older woman patient in a medical office.
The year-end healthcare crunch: How deductibles and demand shape patient and professional behavior

Patients are rushing to book last-minute appointments before deductibles reset, while professionals face burnout and holiday disruptions.

The image shows a couple sitting closely together at a table, looking concerned as they review paperwork, with a coffee cup and pen in front of them.
The image shows a couple sitting closely together at a table, looking concerned as they review paperwork, with a coffee cup and pen in front of them.
The Big Beautiful Bill in practice

A new law aims to reform US healthcare, but patients and providers are already reporting more confusion, mistrust, and administrative burden.

Healthcare provider holding a supplement bottle while discussing usage with a patient during a medical consultation.
Healthcare provider holding a supplement bottle while discussing usage with a patient during a medical consultation.
Provider trust in supplements: Continuity of care and risks

Tebra surveyed healthcare providers to learn when supplements fit into continuity of care, which products earn trust, and where misinformation creates real clinical risk.

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