The Intake

Insights for those starting, managing, and growing independent healthcare practices

Patient Care

Refine patient care in your private practice with our free, targeted guides, tips, and checklists. Embrace strategies that put patient satisfaction, engagement, and outcome at the forefront.

Latest in Patient Care

patient care and patient retention
patient care and patient retention
Why high-quality care is the bedrock of patient retention

Quality of care covers many areas — from the care you provide, to communications, to appointment availability.

Tracking 2024 patient perspectives and preferences
Tracking 2024 patient perspectives and preferences
2024 patient perspectives: What practices need to know to enhance patient satisfaction and loyalty

Know what your patients expect in 2024 to improve satisfaction and retention.

How independent practices effectively compete with larger health systems through quality patient care
How independent practices effectively compete with larger health systems through quality patient care
How independent practices effectively compete with larger health systems through quality patient care

Learn how independent healthcare providers can offer higher quality patient care than larger health systems.

Multicultural group smiling while sitting at a table
Multicultural group smiling while sitting at a table
Importance of cultural competence in healthcare

What to know about how one’s cultural context impacts their view of healthcare.

Physician smiles and greets a patient for an appointment after digital patient engagement
Physician smiles and greets a patient for an appointment after digital patient engagement
Increase patient loyalty in healthcare by optimizing the digital patient experience

Learn what really earns patient loyalty and why it’s the key to a successful practice.

Get expert tips, guides, and valuable insights for your medical practice
a patient whose doctor knows how to empower patients
a patient whose doctor knows how to empower patients
4 ways to empower patients at your healthcare practice

Enhance the patient experience at your practice with these 4 tips to help them feel empowered in their healthcare journey.

physician using tech to provide patient care
physician using tech to provide patient care
Using technology to provide quality patient care at your new practice

Here’s what you need to know to make patient care technology work for you, your patients, and your practice.

Physician smiling and speaking with patient about patient satisfaction scores
Physician smiling and speaking with patient about patient satisfaction scores
4 ways to improve patient satisfaction scores with digital experiences

Find out how providing up-to-date digital experiences can make a positive impact on patient satisfaction scores.

Medical office manager dealing with a difficult patient scenarios
Medical office manager dealing with a difficult patient scenarios
How to respond to 3 difficult patient scenarios (with talking scripts)

Give your staff the skills they need to navigate difficult patient scenarios with confidence

Independent healthcare practitioner works to improve patient care
Independent healthcare practitioner works to improve patient care
Philosophy, process, practice management: What you need for better patient care

Independent providers can provide the best patient care — here’s how.

Graphic depicting a patient experience survey template for independent medical practices
Graphic depicting a patient experience survey template for independent medical practices
How to design a patient experience survey (with free downloadable template)

Learn how to design and send a patient experience survey, and get a free, customizable template to get started today.

Doctor treating patient and smiling while answering what is the patient experience
Doctor treating patient and smiling while answering what is the patient experience
What is patient experience, and how can medical practices improve it?

Patient experience impacts all aspects of your practice. Learn how to improve it, including using technology that supports the patient’s needs and preferences.

Get expert tips, guides, and valuable insights for your healthcare practice