Patients used to find doctors through referrals or insurance lists. Today, that trust starts online. According to Tebra’s 2025 Patient Perspective Survey, 77% of patients read online reviews before choosing a provider, and for 69%, positive feedback is a deciding factor. 

Every review is a first impression that offers rich, real-time feedback and shapes a patient’s trust long before their first appointment. Yet most practices lack the bandwidth to monitor every review, respond thoughtfully, and extract insights that improve patient care. 

Tebra’s AI Review Replies and AI Review Insights tools lift that burden. They help you respond fast, catch recurring issues, and turn feedback into a better patient experience.

Below, we’ll explore how you can use these AI tools in your practice to shape your reputation, improve the patient experience, and drive practice growth.

Tebra’s AI Review Replies and AI Review Insights are a dynamic duo of intelligent AI reputation management tools for doctors that transform how your practice handles patient feedback — without the stress, time drain, or manual work.

AI Review Replies acts like your most diplomatic front desk team member, generating HIPAA-compliant, sentiment-based responses to Google reviews in seconds. The system analyzes each review’s tone, then crafts an appropriate response that helps you maintain the professional tone of your practice. Your staff can then tweak and approve replies before they go live, ensuring patients get thoughtful responses.

AI Review Insights works like a data analyst, continuously monitoring reviews across platforms and categorizing feedback into 5 critical areas:

Instead of manually sifting through dozens of reviews to spot hidden patterns, you get a clear dashboard showing exactly where your practice excels and where attention is needed so you can act before small issues become big problems.

Learn how Tebra’s AI Review Replies and AI Review Insights can positively impact patient experience.

When your practice acknowledges patient feedback quickly and thoughtfully, they know you’re listening and that their concerns matter. 

The simple act of being present and responsive translates directly into trust and growth. Research by SOCi shows that practices that respond to 100% of their reviews experience 16.4% more bookings than those that don’t. Review volume also has an impact: Healthgrades found that doctors with 7 to 12 reviews get 5x more appointment requests than those with none, while those with more than 23 reviews see a 9.7x boost. 

It’s not enough to respond occasionally or only to positive feedback. Patients treat your online presence as a first impression, and replying consistently — even during busy periods — signals professionalism and care quality. AI ensures your tone and messaging remain steady across all replies, so your practice always looks your best.

Reviews are also feedback loops that give a glimpse of how patients really experience your practice while highlighting what’s working and where to improve.

AI insights pick up on patterns you might otherwise miss, like recurring complaints about wait times or scheduling frustrations. Instead of waiting for a one-star review to signal a problem, you can optimize scheduling workflows or refine intake processes in real time. The same applies to praise: if patients consistently praise your staff’s empathy, you can reinforce and celebrate those strengths. 

By dedicating time to review the dashboard, your team can turn reviews into proactive improvements that strengthen both practice operations and reputation.

Front desk and administrative teams already juggle scheduling, patient calls, and daily operations. Adding review management often means something falls through the cracks. 

Tebra’s AI review tools take up the repetitive work, drafting HIPAA-compliant replies and organizing insights into clear themes. That means fewer hours spent on admin tasks and more time focusing on patient care, even as your practice grows.

Adopting healthcare AI requires a deep commitment to privacy and regulatory requirements. Tebra’s AI tools are built with this commitment at their core. 

AI Review Replies generates HIPAA-compliant responses that follow secure workflows, never include protected health information, and always give your staff final approval before posting. AI Review Insights aggregates and anonymizes feedback, extracting valuable patterns without compromising individual patient privacy.

This healthcare-specific approach aligns with guidance on AI in healthcare from authorities like the NIH and HHS. Research published in JMIR and PMC confirms AI’s effectiveness in healthcare communication when implemented with appropriate safeguards. With Tebra, you can be confident you’re adopting technology that is not only powerful but also trustworthy and secure.

Most practices miss opportunities by not responding consistently or acting on review data. Tebra’s AI review tools help you show patients you’re listening while making smarter improvements behind the scenes. 

Ready to turn feedback into better care without the grunt work? With Tebra’s AI Review Replies and AI Review Insights, you can understand what patients need, respond faster, and deliver a better patient experience, all without the manual work.

Schedule a demo to see it in action.