You've probably felt the constant tug between caring for patients and keeping up with their expectations. They want fast replies, flexible scheduling, and effortless ways to connect, yet your staff is already stretched thin.

The issue is that 65% of patients say they'd switch providers for a better patient experience. At the same time, 24% of practices lose between $3,200 and $6,800 each month due to no-shows.

It's not that your patients don't care or your practice doesn't. You don't have the right tools to make this process easier.

In this guide, we'll show you how to choose the right patient experience software and deliver exceptional experiences.

When patients struggle to book appointments or wait weeks for responses to simple questions, they don't just complain — they leave. Here’s why:

Patient loyalty now hinges on convenience as much as care quality.

Tebra’s 6th Patient Perspectives report found that 42% of patients left a provider due to a frustrating experience alone. On the other hand, 43% of patients return to the same provider when they get thorough responses to their questions. It's a matter of making them feel seen and heard.

Every patient who leaves because they couldn't reschedule or never got a callback represents lost revenue that compounds over time. That's why practices that deliver exceptional experiences see:

Patients expect convenience. They want to book appointments while watching TV at night and reschedule without navigating, without staying on hold for an hour. This is the problem digital tools like patient experience software can solve.

Tebra's report found that 19% of patients visited the same provider multiple times because digital tools made it easy. Fourteen percent of patients say they have left a provider specifically due to a lack of online tools.

In short: digital tools aren't a "nice-to-have" anymore. They're table stakes for competing in a market where a minute difference in experience impacts revenue.

Now that you know why patient experience software matters, let's explore a few options for your practice:

If you've ever wished all your patient-facing tools could talk to each other, that's exactly what Tebra was built to solve.

Unlike point solutions that force you to juggle multiple logins and disconnected systems, Tebra combines the following:

Here are some of the key features you should focus on while evaluating patient experience software:

Instead of making your front desk staff spend hours fielding calls from patients, digitize this process. Look for platforms that let patients book appointments 24/7 with real-time availability that syncs to your schedule. If these platforms pair the scheduling with digital intake forms, you can remove the need for manual data entry and save time.

You know no-shows aren't personal. Your patients are busy, distracted, and juggling too many responsibilities. But that doesn't make the financial impact of one any less real.

That’s why your patient experience software should have reminder systems to:

And if they need to ask questions, give them the option to chat with you on the same platform.

You can't fix problems you don't know exist. That’s where patient feedback comes in. Even though 63% of practices actively request patient feedback, there's a good chance they still rely on manual or informal methods.

When you don't get feedback, you won't have the social proof you need to market your practice. And when you consider that 77% of patients read online reviews before choosing a provider, you're essentially missing out on new patients.

Plus, you’ll miss out on real insights that could help you shape the experience. So, choose a platform with built-in survey tools that:

For instance, Tebra's AI-powered review tools can help you stay on top of your practice's reputation management. With Tebra's AI Review Replies, you can instantly generate personalized, HIPAA-compliant responses for every review — and the Review Insights feature allows you to track patient sentiment over time to catch recurring issues early and improve satisfaction.

Our survey found that 27% of practices want all their software in a single system. And it's easy to see why. When you're stretched thin, the last thing you want to do is adopt technology that adds to your plate.

This is why you should look for a patient experience software that integrates with your EHR — and other tools in your tech stack. Ideally, your platform of choice comes with a built-in EHR, but if not, always prioritize one that plays nice with your existing tech stack.

Dr. Nosa Aigbe Lebarty, cofounder of CentralMed Urgent and Primary Care, shares the following benefits of using Tebra's patient experience features: “When patients request an appointment, the system sends them online intake forms, which auto populate into Tebra’s EHR. Although we still have to verify insurance status, the online forms save work for our front office staff and trim the time patients spend in the waiting room. Also, it’s very useful having all communications stored in the patient’s file for future reference.”

Here are a few factors to help you make a decision you won't regret:

Your goal should be to choose a patient experience platform that:

Tebra's all-in-one patient experience platform was built specifically to solve this problem. It combines online visibility, scheduling, communication, and reputation management into one powerful system for practices. But that's not all.

You also get an EHR where data flows automatically between every component. This is the easiest way to make sure your patients get a unified and convenient experience.

That’s the experience you should strive to provide.