Patient reviews carry significant weight. They influence how new patients perceive your practice and whether they decide to book an appointment. 

In fact, 77% of patients read reviews before making a choice, according to Tebra's 2025 Patient Perspectives Survey. And SOCi research found that practices that reply to every review can see a 16.4% boost in bookings. That’s real growth tied directly to reputation, and it also shapes how your practice is discovered online.

But most practices are drowning in patient reviews across Google and other platforms. Every comment represents a patient’s experience, but responding can feel like a chore. 

It’s critical work, yet overly time-consuming for already stretched teams. And analyzing the bigger picture? Nearly impossible without extra support.

So, how can you manage reviews without draining your team’s limited time? That’s where Tebra’s AI review tools come in.

Tebra’s AI Review Replies and AI Review Insights work together to:

By addressing reviews quickly and offering a bird’s eye view on insights, your practice is better positioned to strengthen trust, attract new patients, and continuously improve operations.

Both tools live within Tebra’s Patient Experience platform, keeping reputation management in the same place you already run your practice. That means no extra software, no copy-pasting, and no switching tabs.

Discover how Tebra’s AI tools help you chart faster, reply quicker, and care better.

AI Review Replies detects the sentiment of each review and instantly generates a HIPAA-compliant reply that always puts patient privacy and protected health information (PHI) first. You can approve the response as is, make quick edits, and post it within seconds.

The AI ensures a professional and consistent tone and every patient review is acknowledged, whether they’ve left praise or expressed frustration. Because each response is generated with the review’s sentiment in mind, your replies are relevant, contextual, and never generic. 

Additionally, 2024 BrightLocal research states that consumers are 41% more likely to use a business that responds to all of its reviews than a business that doesn’t respond to any. 

Keeping up with online reviews can feel overwhelming, but with Tebra’s AI Review Replies, responding is automatic and seamless. 

Patient reviews contain valuable information about what’s working in your practice. Tebra’s AI Review Insights brings it all together by aggregating feedback from Google and other sources into one easy-to-use, visual dashboard that makes insights easy to interpret and share trends with your entire team.

The tool categorizes reviews by key drivers like wait times, staff, scheduling, communication, and care, so you don’t have to dig through every comment yourself. Instead, you can quickly surface high-level trends and themes that show where patients are most satisfied and where frustration builds.

Additionally, AI Review Insights helps connect feedback to operational changes so practices can truly “close the loop.” When you understand what matters most to patients, it’s easier to make meaningful improvements, resolve recurring issues, and foster long-term patient loyalty.

With Tebra, everything runs inside the same dashboard — no switching tools or juggling extra software. AI Review Replies and AI Review Insights are fully embedded in Tebra's Patient Experience platform, so you can manage reputation tasks alongside the workflows you already use. The interface stays consistent, making it easy for staff to navigate and adopt.

Both features are designed for small and mid-sized practices with:

Best of all, the AI works quietly in the background so your team can stay focused on patient care instead of having to look at a screen and catch up on reviews.

Most practices view reviews as yet another task. Tebra turns them into a growth engine. Here’s how: 

Together, they give practices like yours a strategic edge — more time back for patients, a data-driven roadmap for operational improvements, and stronger reviews management across the board. It’s reputation management designed to scale with your practice. 

Ready to stop dreading reviews and start using them to grow your practice? Take a self-guided product tour today and see how Tebra’s AI Reviews and Insights tools turn patient feedback into your next competitive advantage.