Mon-Fri, 5am-4pm (Pacific Time), excluding national holidays.

Scheduled maintenance may occur between 7pm-4am (Pacific Time), during weekends and holidays or with 24 hour notice.

Step 1:
For legacy Kareo solutions (including DoctorBase), visit the Kareo Help Center to access how-to articles, video tutorials, feature guides, FAQs, the community forum and more.

For legacy PatientPop solutions, visit the PatientPop Help Center.

Step 2:
If you cannot find your answer in the Kareo Help Center, choose one of the following options to contact Kareo customer Support:

• Email your questions using the web form here: Submit a Support Case
• Call 1-888-775-2736

If you cannot find your answer in the PatientPop Help Center, choose one of the following options to contact customer support:

• Email your questions using the web form here: Submit a Support Case
• Call 1-844-487-8399

Step 1:
If you have your biller’s direct contact information, please contact them directly.

Step 2:
If you do not have your biller’s direct contact information, call the Kareo Billing Service customer service line at 855-689-8166.