The Intake

Insights for those starting, managing, and growing independent healthcare practices

Drew Sutton

Dr. Drew Sutton is a board-certified ENT physician. He has vast experience in treating all aspects of ENT, with particular interests in disorders of the ear and nasal and sinus disease. During his career, he started and managed an independent, single-specialty medical practice in a large metropolitan area.

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  • MD, University of Rochester School of Medicine and Dentistry

  • FACS Fellow of the American College of Surgeons

  • Fellow of the American Board of Otolaryngology-Head and Neck Surgery

  • Board-Certified Otolaryngology-Head and Neck Surgery

Latest in Drew Sutton

EHRs for independent practices
EHRs for independent practices
EHR explained: A guide to electronic healthcare systems

When effectively implemented, EHR systems can automate processes, enhance engagement, improve outcomes, and boost margins.

all you need to know about EMRs
all you need to know about EMRs
All about EMR systems: A guide to EMRs and digital patient records

Access this comprehensive guide to learn about all aspects of electronic patient records.

Graphic depicting the process of choosing a physician leader
Graphic depicting the process of choosing a physician leader
Practice Pulse: Choosing a physician leader in a medical practice

Here are qualities to look for in a physician leader and considerations to keep in mind when choosing one.

s-corp for medical practice
s-corp for medical practice
Practice Pulse: The advantages of an S-corp in a medical practice

In a medical practice, many factors can expose physicians to liability. Forming a legal entity provides a layer of protection.

Physician educates a patient with patient education examples
Physician educates a patient with patient education examples
Patient education: Why patient education matters and how it improves outcomes

Here are the top 5 reasons patient education matters for your practice — plus 7 patient education examples to support engagement and improve outcomes.

Get expert tips, guides, and valuable insights for your medical practice
healthcare financial analyst
healthcare financial analyst
Supercharge your medical practice financial health by optimizing operations

Optimize operations with the best habits for practice financial health.

Physicians look at tablet reading about 2024 healthcare marketing trends
Physicians look at tablet reading about 2024 healthcare marketing trends
Hot takes: Our top 9 trends that will get new patients to your practice in 2024

We’ve narrowed down all the ways to attract patients to your practice into 9 of the best.

Front office healthcare professional shows patient how to use patient portal on tablet
Front office healthcare professional shows patient how to use patient portal on tablet
How to ensure you meet patient portal expectations

Get strategies for meeting patient portal expectations, including ease of use, privacy, and timely access to medical data for enhanced patient engagement.

Healthcare practice owner creates medical intake form template on computer
Healthcare practice owner creates medical intake form template on computer
How to create the perfect medical intake form for patients

Dive into the art and science of crafting the ideal medical intake form, from understanding core essentials to leveraging digital templates for optimal patient engagement.

How to choose a practice administrator graphic
How to choose a practice administrator graphic
Practice Pulse: How to choose a practice administrator

In this Practice Pulse post, Dr. Sutton covers what to look out for in a practice administrator — and why it’s one of the most vital decisions a practice can make.

Woman on phone scheduling patients for appointments.
Woman on phone scheduling patients for appointments.
The top reasons patients no-show or cancel

Develop simple, actionable solutions to address the no-show and cancellation challenges your practice faces.

Medical practice owner types policy guidelines for terminating a patient relationship
Medical practice owner types policy guidelines for terminating a patient relationship
Terminating a patient relationship: A guide for practices and providers (includes sample letters)

Terminating a patient relationship is never easy but sometimes necessary. Here are best practices you need to know, plus sample letter templates.

Physician and medical practice staff members discuss how to write an appointment cancellation letter from doctor to patient
Physician and medical practice staff members discuss how to write an appointment cancellation letter from doctor to patient
Appointment cancellations with empathy: How to cancel patient appointments with care (includes sample letter)

Here are 5 tips for a respectful appointment cancellation approach that will help you retain patients.

5 star doctor reviews
5 star doctor reviews
What do 5-star doctor reviews mean?

5-star doctor reviews from happy and satisfied patients can help grow your credibility, patient volume, and revenue. Here’s how.

Physician interacts with patient during appointment, building a strong doctor-patient relationship
Physician interacts with patient during appointment, building a strong doctor-patient relationship
The doctor-patient relationship: 8 ways to improve patient retention

Learn 7 key strategies you can use in your practice to build a strong doctor-patient relationship — and keep patients coming back.

Physician smiles and greets a patient for an appointment after digital patient engagement
Physician smiles and greets a patient for an appointment after digital patient engagement
Increase patient loyalty in healthcare by optimizing the digital patient experience

Learn what really earns patient loyalty and why it’s the key to a successful practice.

Retiree on Medicare asks healthcare provider what is an accountable care organization
Retiree on Medicare asks healthcare provider what is an accountable care organization
What is an Accountable Care Organization? A provider’s guide

Accountable Care Organizations (ACOs) are groups of healthcare providers and hospitals that come together to coordinate care for Medicare patients.

doctor-patient relationship
doctor-patient relationship
Practice Pulse: How to cultivate deeper doctor-patient relationships to create perfect melodies

In this column, Dr. Sutton sheds light on how the doctor-patient partnership truly emerges as a perfect melody, where communication, collaboration, trust, and empathy harmoniously intertwine.

patient no-show policy
patient no-show policy
Write the best no-show policy for your practice (and patients)

A strong no-show policy not only reduces late and no-show appointments but protects your practice revenue and patient relationships. Here’s how.

employee retention in healthcare
employee retention in healthcare
Why employee retention is key to optimizing practice operations

Improving employee retention is a key to optimizing operations across cost efficiency, care delivery, and practice success.

a doctor who has optimized online patient scheduling
a doctor who has optimized online patient scheduling
How to optimize patient communication and scheduling at your medical practice

Maximize the patient experience and your practice’s efficiency by optimizing your patient flow management.

a doctor and patient discovering what is CAHPS survey
a doctor and patient discovering what is CAHPS survey
Everything you need to know about the CAHPS survey

Learn about the CAHPS survey and how it can help you evaluate your patients’ experience.

Patient scheduling and retention graphic
Patient scheduling and retention graphic
Patient scheduling and retention tactics that keep your calendar full

In a landscape where patients have rising expectations and more options for meeting healthcare needs, retaining patients is critical for not just patient health but also practice performance.

Female physician looking at digital tablet with medical practice staff member.
Female physician looking at digital tablet with medical practice staff member.
How to determine and budget compensation for new medical practice staff

Calculate competitive cash and total compensation for each medical staff salary at your practice in order to hire strong talent and set your budget.

physician succeeding at medical practice email marketing
physician succeeding at medical practice email marketing
How email marketing can benefit your medical practice

A medical practice isn’t complete without an email marketing strategy. Learn the benefits of setting up a medical practice email campaign.

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Get expert tips, guides, and valuable insights for your medical practice

Get expert tips, guides, and valuable insights for your healthcare practice