Revenue leaks don’t always show up as a red flag on a report. For many practices, revenue loss is driven by missed copays, unresolved claims, frequent no-shows, and other ongoing issues that can drain income significantly over time. 

In the webinar "Where your revenue is leaking and how to fix it," Samantha Bergquist, product marketing manager for patient experience at Tebra, and Leanna Coy, FNP-BC, nurse practitioner and former medical director, share new insights from recent survey data. They also break down where to look to uncover revenue gaps and explore practical steps you can take to fix these leaks quickly, before they damage your bottom line.

Watch the webinar below to learn how everyday operational gaps affect revenue, and steps independent practices can take to prevent them.

Significant revenue loss rarely results from a single catastrophic mistake. Instead, it tends to emerge from small, everyday inefficiencies that go unnoticed. “These silent leaks quietly drain practices like yours every single month,” Samantha notes.

Common causes of financial leaks include:

Tebra’s data shows that verifying insurance before visits can reduce claim rejections by up to 70%, while reducing missed appointments could potentially recover between $3,200-$6,800 in lost revenue each month.

Before fixing revenue leaks, it’s critical to have a clear understanding of where your practice currently stands. Samantha encourages practices to examine critical areas where leaks are more likely to occur. This helps establish a baseline you can use to identify gaps, set goals, and measure progress over time. Practices can use the data shared in the webinar to compare their performance against current industry metrics. 

Samantha and Leanna offer practical advice on how to fix revenue leaks and safeguard your practice’s financial future in the following areas.  

In the webinar, Leanna points out that “increasing your collection of payments starts way before you see the patient.” Many practices don’t realize how many gaps can occur before the patient even checks out. 

To improve billing performance, consider these steps:

These changes can make a significant impact. Tebra’s data shows 90% of practices that verify insurance ahead of time reduced claim rejections by up to 70%. Collecting payment at the time of service sped up reimbursements for 69%, and practices that improved coding accuracy saw a 30% improvement in reimbursement in less than 60 days.

Revenue loss from no-shows and cancellations is increasing, says Samantha. 

Critical industry benchmarks include:

Appointment reminders are crucial, and digital communication tools are more effective than phone calls. “If your patients are expected to wait on hold when they call your office instead of using the computer in their pocket to quickly reschedule,” explains Leanna, “you’re likely leaking revenue here.”

Things that help close scheduling gaps include:

The good news is that reducing cancellations could help your practice recover up to $7,500 or more in lost revenue.

Ancillary services can boost revenue and patient satisfaction, but only if they’re a good fit. When services don’t align with demand, scheduling, or reimbursement requirements, they can create new challenges rather than support growth.

A strategic approach helps you select services that solve real patient needs and integrate smoothly with existing operations. 

Strategic planning steps to take before increasing your offerings:

Tebra’s data shows:

For 70% of practices, adding services brought in an additional $10,000 in annual income.

Your billing and scheduling processes might look fine on paper, but revenue can still leak out through small operational gaps. The culprits are usually disconnected systems and manual tasks that undermine workflow efficiency and increase errors. "Behind every successful practice is technology that helps things run smoothly," says Samantha. When your systems don't talk to each other, revenue can disappear in ways that aren’t obvious at first glance.

Tebra’s practice management software helps independent practices close those operational gaps. Our all-in-one solution brings core systems together in a single platform, eliminating fragmentation between scheduling, billing, and clinical operations. Tebra uses automation and intelligent workflow tools to reduce staff burden, minimize errors, and enhance efficiency across your practice. 

How Tebra helps reduce operational leaks:

Tebra provides a reliable infrastructure that minimizes downtime and disruptions, helping practices operate smoothly, protect revenue, and consistently deliver a high-quality patient experience. 

The webinar brings these ideas together into a simple revenue Rx playbook that emphasizes visibility first, practical fixes second, and consistency over time. 

Key takeaways:

Download the slides here to access more insights and tips. Ready to take action? Schedule a free demo to see how Tebra integrates scheduling, billing, and patient experience tools that help you identify and fix revenue leaks and protect your bottom line.