This week, get tips to keep more patients and boost engagement.
Patient expectations have evolved beyond clinical care: 65% now say they'll switch providers for better digital conveniences, transparent communication, and personalized experiences that fit their lives.
In this issue, find actionable strategies to measure engagement and leverage technology without losing the human touch. Plus, prepare for a new CMS payment model that will impact revenue starting next year.
EXCLUSIVE REPORT
Patient perspective survey: Meet the new rules of patient loyalty
Drawing on responses from 3,900+ patients, our exclusive 6th annual report maps the new rules of patient loyalty. It explains how first impressions online shape choice, how booking and intake set the tone for care, and how timely, transparent communication before and after visits builds trust that lasts.
- Strengthen reviews and online presence
- Remove friction from scheduling and digital intake
- Set and meet expectations with timely, transparent communication
- Reduce billing confusion with clear information and support
Main story
How to leverage digital tools to deliver more personalized patient care
Remove access to barriers, tailor communication to individual preferences, and provide cost transparency upfront.
That's it for this week!
Thank you for reading The Intake. As always, if you have questions or suggestions for future topics, please don't hesitate to drop a line at [email protected].
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