Running an independent practice is demanding work, and too much of that demand falls on administrative tasks that have nothing to do with patient care. Denied claims that eat into revenue. Patient calls that go unanswered because your front desk can only do so much at once. Rework that keeps piling up.

We hear this from practices every day. And we've been building the answer.

Today, we're announcing two new AI-powered features coming soon to Tebra: AI Billing Assistant and AI Voice Assistant. Both are designed to do one thing: give your team back time and resources.

Claim denials are expensive — in dollars, in staff time, and in the revenue that never comes back at all when a claim gets written off instead of reworked.

Reworking a single denied claim costs an average of $25 in staff time. Worse, up to 65% of denied claims are never resubmitted; they age off into permanent write-offs because teams simply don’t have the bandwidth to chase them down. 

AI Billing Assistant helps your billing team get ahead of that. Before a claim is submitted, it flags the ones at higher risk of denial, explains why, and recommends what to do next within the workflow your team already uses. Higher-risk claims stand out so your team can review them first. Lower-risk ones move faster, and your billers focus their expertise where it counts.

The AI recommends. Your team decides. Nothing gets submitted or changed without a human in the loop.

Ready to get started? Contact your Tebra representative or book a demo to learn more about AI Billing Assistant.

In conversation with practices, we’ve heard front desks fielding 30–50+ inbound calls per provider every day, while simultaneously checking in patients, managing scheduling, processing refill requests, and keeping the day moving. It's an impossible split; your front desk can't be in two places at once. 

Those aren't just missed calls. They're missed appointments, missed prescription requests, and potential new patients who don't leave a message — they call the next practice instead.

Many practices are already spending $40,000 or more per year on additional administrative staff just to keep up with call volume, and still falling short.

AI Voice Assistant answers inbound patient calls within seconds, handles scheduling and prescription refill requests, and routes everything directly into your Tebra EHR, without manual re-entry or callbacks to chase down. Your staff stays focused on the patients in front of them. Your practice captures the appointments it was already earning.

Ready to get started? Contact your Tebra representative or book a demo to learn more about AI Voice Assistant.

Both tools are built natively inside Tebra — not third-party add-ons or new systems to learn. They work within the workflows your team already uses, and they're designed specifically for independent practices, not scaled-down versions of enterprise products built for health systems.

We're invested in the success of independent medicine. These features are part of that commitment.

AI Billing Assistant is available to select Tebra customers, and AI Voice Assistant is available now. Book a demo to learn more about Tebra’s AI features. 

More to come — stay tuned.