The Intake

Insights for those starting, managing, and growing independent healthcare practices

Week of May 11, 2024: How to attract and retain more patients + Boost practice productivity

Weekly Newsletter, May 10, 2024

Find out what patients really want to keep them coming back.

We hope all mothers have a wonderful, relaxing Mother’s Day tomorrow! This week, we take a deep dive into what really matters to patients with insights from our 2024 Patient Perspective survey. Plus, attract and retain more patients with our tips for creating a patient-centric practice.

Discover more insights in this week’s newsletter: 

And don’t miss our webinar on Thursday to help you find the best tech solution to achieve your goals — whether you’re trying to reduce care or billing complexity, optimize your EHR, or get paid faster. Can’t make it that day? Register to receive the recording plus additional resources after the event.


Patients prioritize quality care from providers

The Intake Patient Perspectives Report

Tebra’s 2024 Patient Perspective Survey revealed that 61% of patients still prioritize quality care above all else — and are willing to find a new provider if they don’t receive it. 

More than 4 in 5 patients say they would leave a practice after 2 poor experiences with their provider, and 47% of the patients we surveyed say they have left previous practices due to poor experiences with the provider. 

Discover additional best practices gleaned from our survey, including:

  • Provide virtual appointment options, user-friendly patient portals, and timely responses — 53% of patients prefer telehealth visits, and 68% want digital access but expect prompt replies within 4-24 hours.
  • Streamline patient intake processes by adopting digital tools that enable patients to complete forms online before appointments — 92% of patients prefer this convenient and accurate approach.
  • Address negative online reviews promptly and effectively — 64% of patients are willing to return to a practice that properly addresses their concerns.

Main story

Doctor building relationship with patient running clinic successfully
Creating a patient-centric practice

Discover how independent practices can use a patient-centric approach to increase patient attraction and retention.

That's it for this week!

Thank you for reading The Intake. As always, if you have questions or suggestions for future topics, please don't hesitate to drop a line at [email protected].

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