Week of April 20, 2024: 12 Patient Experience Week ideas

Celebrate Patient Experience Week (PX Week) starting April 29 by prioritizing empathy, communication, and patient engagement in your practice. This sets a standard for excellence that keeps patients coming back. Try these Patient Experience Week ideas to make yours a success!

Also, recognize your team’s hard work on Administrative Professionals Day on April 24, and give the gift of a supportive work environment. Check out these sustainable employee well-being ideas to reduce burnout and keep your office culture exceptional.

Amidst these celebrations, we also want to address the challenges brought by the recent Change Healthcare cyberattack. With most practices experiencing significant revenue losses and forced into implementing costly workarounds, the impact on patient care and practice operations has been profound. We dig into this story and more this week. 

More in this week’s issue:

Plus, register today for our free webinar on April 23 for a step-by-step learning session, showing how you can automate your business and increase profitability. 

The February 2024 cyberattack on Change Healthcare has had a profound financial effect on independent healthcare practices, with 80% of survey respondents reporting lost revenue. 

This has been exacerbated by their inability to submit claims, collect patient co-pays, or verify eligibility for benefits, forcing many practices into severe financial distress. 55% of respondents have even resorted to using personal funds to cover operational costs, with significant concerns about potential bankruptcy looming.

The cyberattack has also disrupted essential services such as electronic payments, e-prescribing, and medical claims processing. To cope, many affected practices have implemented both manual and electronic workarounds to manage claims and maintain operations. 

Despite these efforts, 25% still report being unable to obtain necessary support for electronic remittances, leading nearly half to seek alternative clearinghouses, often at high financial and operational costs.

We dive into the struggles independent practices face in our latest coverage. 

Thank you for reading The Intake. As always, if you have questions or suggestions for future topics, please don't hesitate to drop a line at [email protected].