This week, explore new data on what makes patients stay — or leave.
Patient loyalty starts online — and it depends on every digital interaction and excellent patient experience your practice delivers.
Inside, find exclusive survey data from 3,900+ patients on why they stay loyal, tips to improve retention, the engagement KPIs that matter most, and a growth checklist to strengthen your practice in 2026.
EXCLUSIVE REPORT
Patient perspective survey: Meet the new rules of patient loyalty
Drawing on responses from more than 3,900 patients, our 6th annual report reveals the new rules of patient loyalty. It shows how first impressions online shape patient choice, how booking and intake set the tone for care, and how clear communication before and after visits builds lasting trust.
- Strengthen reviews and online presence
- Remove friction from scheduling and digital intake
- Set and meet expectations with timely, transparent communication
- Reduce billing confusion with clear information and support
Main story
Top 5 takeaways about what patients really want in 2025
Tebra’s 6th annual Patient Perspectives Report gives physicians insight into what patients want in 2025 — from digital convenience to quick access to care and better communication.
That's it for this week!
Thank you for reading The Intake. As always, if you have questions or suggestions for future topics, please don't hesitate to drop a line at [email protected].
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