Brain and Body Connections

New patient-centered mental health practice launches with Tebra

For Dr. Ruth Fulton, deciding during her own cancer recovery to get her later-in-life doctorate as a nurse practitioner was a way to help patients at a whole new level. She was working as a travel practitioner while running a remote mental health practice from her headquarters in Arizona — and then decided to open a clinic in Texas to be closer to her son and grandchildren, and to prioritize making the biggest difference she can.

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Challenge

Dr. Fulton wanted to establish a talk therapy-focused clinic, to be called Brain and Body Connections, that she could build and market remotely while continuing to provide care as a travel practitioner and running a thriving practice in another state. She sought a user-friendly EHR that has the same person-to-person approach in its business that she aims for in hers.

Solution

Dr. Fulton had used Kareo in the past, and selected it as the EHR and end-to-end solution for Brain and Body Connections. PatientPop handles her marketing and reputation management, and created an search-engine-optimized website with online scheduling to make it easy for patients to find and book with her practice.

Results

Dr. Fulton is building her new practice in Texas remotely. Patients will be able to find her online and schedule their appointments right from her new website, reducing her administrative burden. She can take notes after each visit in Kareo, which stores them securely in the cloud. She can also prescribe right from the platform, which makes filling prescriptions easier for patients and 15 minutes faster each time for her. When she has a question about the platform, Kareo customer service is easy to reach by phone.

“I’ve used Kareo in the past and love everything about it. But the best thing is its customer service. If I ever have a problem with the software, I just pick up the phone and call Kareo. A real person answers.”

Dr. Ruth Fulton, DNP

Founder, Brain and Body Connections

An independent practice based on talk-therapy

“My time as a travel nurse practitioner has taught me a lot of very valuable lessons, which I’m putting to use as I open my new practice,” Dr. Fulton says. “The clinic is called Brain and Body Connections. I’m specializing in depression and anxiety therapy, because that’s where I feel I can make the greatest difference. So many people are dealing with depression and anxiety, especially with the impact of Covid, and they need someone to talk with. I don’t like taking medications myself. So I don’t want to prescribe them to patients if talking will do the trick. In many cases, we can avoid medications entirely with a few sessions of talk therapy.”

A user-friendly integrated platform

It was the same person-to-person emphasis that led her to choose Kareo as the EHR for her new clinic. “I’ve used Kareo in the past and love everything about it. But the best thing is its customer service. If I ever have a problem with the software, I just pick up the phone and call Kareo. A real person answers the phone and helps me. They tell me what to do right then and there, without constantly chatting, texting, or otherwise wasting my time. It’s wonderful.”

She uses Kareo to run all aspects of her practice. “New patients go onto the Kareo portal and can set up their own appointments. I write up my notes in Kareo after each patient visit, and it’s stored safely in the cloud. Afterwards, I go into the medical section of Kareo and write any prescriptions that are necessary. Kareo sends the script directly to the pharmacy, which saves me about 15 minutes each time. Patients like ePrescriptions because they don’t have to carry around a piece of paper. They just call the pharmacy to see if their meds are ready and go pick them up.”

Remote counseling through telehealth

Dr. Fulton says that telehealth is changing the face of mental health treatment. “I’m running a practice in Arizona right now while I’m servicing as a nurse practitioner in California, and it’s all possible because of telehealth,” she says. “On my off days in California, I just put on a nice blouse over my pajama bottoms and house shoes and start seeing patients. Nobody knows that I’m not there in Arizona or dressed professionally from head to toe. It has allowed me to take travel jobs while still running a thriving practice in another state, and save up money for opening the new practice in Texas.”

PatientPop for online presence

Dr. Fulton is using PatientPop to market and create a solid reputation for her new clinic in Texas, which will open soon. “PatientPop is creating a website for us, complete with search engine optimization so new patients can find us. Patients will be able to schedule their own initial appointments from the website, which will save me a lot of time. It will be great to have the PatientPop capabilities fully integrated with our existing Kareo system.”

Products used in this case study

  • Patient Experience

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  • Billing & Payments

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Patient Experience

Combine exceptional care with an exceptional patient experience

Learn more

Billing & Payments

Effortlessly collect faster and at higher rates

Learn more