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Credit FAQs

Credit FAQs

  1. Q: What do I do if I believe I am owed a credit?
    A: Get the support you need to understand your bill by contacting our support team via email, phone, and secure messaging within the Tebra software. You can call us at (866) 938-3272 and press 2, anytime M-F between 7:00am – 4:00pm PST to speak to someone about your invoice. You can also visit the customer care center to submit a case, accessible through the help menu in the desktop application or through hovering over the user icon and clicking “Customer Care” in the web application.
  2. Q: When will I receive the credit I am expecting?
    A: It may take up to two billing cycles for credits to be applied to your account. If an expected credit or adjustment has not appeared within that time, please contact our support team.
  3. Q: Where is the credit or adjustment I was expecting to see on my bill?
    A: Credits will not appear on a standard monthly invoice. Instead, a Credit Memo will be issued separately from your monthly invoice. Credit Memos are sent via email. Tebra processes your monthly payment based on the difference between your monthly invoice and any outstanding Credit Memos.