Patient perspective survey: Advance your practice
What you’ll get
Quality of care is the bottom line
47% of patients reported leaving a practice due to poor experiences, emphasizing the critical nature of high-quality healthcare and strong provider-patient relationships for patient retention.
Genuine digital engagement is expected
73% of patients have access to a patient portal, and 68% of those without one wish they did, highlighting the importance of digital tools when backed by genuine engagement.
Telehealth is not going away
53% of patients prefer virtual appointments for convenience, underscoring the need for practices to offer flexible telehealth options.
Prompt communication is key
91% of patients expect a response within 4-24 hours after messaging their provider through a patient portal, indicating the importance of timely communication in patient care.