The Intake

Insights for those starting, managing, and growing independent healthcare practices

Patient Experience

Foster exceptional patient care with our specialized content designed for independent practices. Uncover valuable insights from patient surveys, explore ways to elevate the patient experience, and keep patients coming back.

Latest in Patient Experience

time with patients
time with patients
20+ stats on how independent healthcare providers spend time with patients

Our recent survey sheds light on how independent healthcare providers manage their time with patients.

patient care and patient retention
patient care and patient retention
Why high-quality care is the bedrock of patient retention

Quality of care covers many areas — from the care you provide, to communications, to appointment availability.

PTSD awareness month
PTSD awareness month
How to honor PTSD Awareness Month at your mental health practice

Around 6% of people in the US will experience PTSD in their lifetime, and about 5% of adults experience PTSD each year.

Tracking 2024 patient perspectives and preferences
Tracking 2024 patient perspectives and preferences
2024 patient perspectives: What practices need to know to enhance patient satisfaction and loyalty

Know what your patients expect in 2024 to improve satisfaction and retention.

Doctor building relationship with patient running clinic successfully
Doctor building relationship with patient running clinic successfully
Creating a patient-centric practice

Discover how independent practices can use a patient-centric approach to increase patient attraction and retention.

Get expert tips, guides, and valuable insights for your medical practice
How independent practices effectively compete with larger health systems through quality patient care
How independent practices effectively compete with larger health systems through quality patient care
How independent practices effectively compete with larger health systems through quality patient care

Learn how independent healthcare providers can offer higher quality patient care than larger health systems.

Staff member demonstrates how to improve customer service at your medical practice by helping patient with intake on tablet
Staff member demonstrates how to improve customer service at your medical practice by helping patient with intake on tablet
7 ways to improve customer service at your medical practice

Try these 7 strategies to improve patient experience and retention.

digital patient experience to future proof your healthcare practice
digital patient experience to future proof your healthcare practice
Future-proof your practice with digital patient experiences

Technology is the cornerstone of modernizing your practice operations. But it’s more than just a tool — it’s a partner that helps you streamline and elevate the patient experience.

Medical professional works with patient during patient experience week celebrations
Medical professional works with patient during patient experience week celebrations
12 Patient Experience Week ideas to celebrate staff and empower patients

Patient Experience Week starts Monday, April 29, 2024. We’ve compiled tips and best practices for you to use this year.

hipaa compliant texting
hipaa compliant texting
Navigating HIPAA-compliant text messaging for better patient communication

HIPAA-compliant text messaging with patients is possible. Here’s how.

Physicians discuss cost transparency in healthcare while looking at tablet
Physicians discuss cost transparency in healthcare while looking at tablet
What is price transparency in healthcare and how is it linked to patient satisfaction?

Discover how to maintain cost transparency and conveniently communicate accurate price estimates to retain patients’ trust.

Front office healthcare professional shows patient how to use patient portal on tablet
Front office healthcare professional shows patient how to use patient portal on tablet
How to ensure you meet patient portal expectations

Get strategies for meeting patient portal expectations, including ease of use, privacy, and timely access to medical data for enhanced patient engagement.

Healthcare practice owner creates medical intake form template on computer
Healthcare practice owner creates medical intake form template on computer
How to create the perfect medical intake form for patients

Dive into the art and science of crafting the ideal medical intake form, from understanding core essentials to leveraging digital templates for optimal patient engagement.

Physicians discuss protecting patient privacy and security in the digital age
Physicians discuss protecting patient privacy and security in the digital age
Protecting patient privacy in the digital age: Best practices for medical clinics

Explore the significance of patient data privacy, the latest in security measures, and the world of health data regulations. Learn how medical practices can ensure patient safety in the digital age.

Multicultural group smiling while sitting at a table
Multicultural group smiling while sitting at a table
Importance of cultural competence in healthcare

What to know about how one’s cultural context impacts their view of healthcare.

what is the best approach to handling patient cancellations
what is the best approach to handling patient cancellations
What is the best approach to handling patient cancellations?

Managing cancellations and no-shows is critical for both patient health and practice performance. Here’s why cancellations happen for both patients and providers — and how to avoid them.

Physician and medical practice staff member read about how to calculate and improve patient no-show rate
Physician and medical practice staff member read about how to calculate and improve patient no-show rate
How to calculate patient no-show rate

The patient no-show calculation rate is a metric to help track patient experience, and these 7 tips can help you improve it.

Solve cancellation and no-show challenges
Solve cancellation and no-show challenges
Stats you need to know about patient cancellations and no-shows

Discover research around why both patients and practices miss appointments or cancel at the last minute.

Physician and medical practice staff members discuss how to write an appointment cancellation letter from doctor to patient
Physician and medical practice staff members discuss how to write an appointment cancellation letter from doctor to patient
Appointment cancellations with empathy: How to cancel patient appointments with care (includes sample letter)

Here are 5 tips for a respectful appointment cancellation approach that will help you retain patients.

5 star doctor reviews
5 star doctor reviews
What do 5-star doctor reviews mean?

5-star doctor reviews from happy and satisfied patients can help grow your credibility, patient volume, and revenue. Here’s how.

Physician interacts with patient during appointment, building a strong doctor-patient relationship
Physician interacts with patient during appointment, building a strong doctor-patient relationship
The doctor-patient relationship: 8 ways to improve patient retention

Learn 7 key strategies you can use in your practice to build a strong doctor-patient relationship — and keep patients coming back.

Physician smiles and greets a patient for an appointment after digital patient engagement
Physician smiles and greets a patient for an appointment after digital patient engagement
Increase patient loyalty in healthcare by optimizing the digital patient experience

Learn what really earns patient loyalty and why it’s the key to a successful practice.

Patient smiles while looking at phone, appreciating automatic appointment reminders
Patient smiles while looking at phone, appreciating automatic appointment reminders
9 patient appointment reminder templates that work

Use these tried-and-true appointment reminder templates to keep your schedule full, reduce no-shows, and elevate the patient experience.

Person looks at digital intake forms on smartphone as part of patient consumerism
Person looks at digital intake forms on smartphone as part of patient consumerism
Satisfy consumerist patients during their visits with these 5 tools

What is patient consumerism, and how does it impact your practice? Here are 5 tools that positively impact the patient experience.

Physician shows patient survey on tablet to measure patient engagement
Physician shows patient survey on tablet to measure patient engagement
5 KPIs to help measure patient engagement in your practice

Wondering how to measure patient engagement? Here are 5 key performance indicators you can use to measure the efficacy of your efforts.

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